Deutsche Telekom Digital Labs Customer Success, Service & Operations Department Salaries in Gurgaon / Gurugram

Likes

When I joined I loved many things but all the things are now they are cutting, no remote work, no onsite, no promotion

Dislikes

Worse experience, giving threats to fire, no support from seniors, no kt session, everything you need to do your own

Likes

... 1.5 years (depending on when you joined), you will be promoted, no matter what. Salary is decent. But the benefits are average. Free food in canteen is a big plus.

Dislikes

The culture is the four lettered word that begins with S and ends with T. The job safety factor is gone since last 2-3 years. They have started putting people in PIPs whenever their performance is not upto the mark. Most often, the performance is totally upto the perception of the TL and it's very very subjective. And the empirical data e.g. commits, quality of code, expertise is never examined before concluding. The usual culture of Northern Indian's Dukan and Bijness culture will be very visible here. As soon as you hit the SSE (senior software engineer) tag, they slowly discourage you from doing active coding and encourage you to take ownership i.e. you will do the job of a lead - partly team manage and partly code. Some SSEs virtually give up coding completely and only focus on mentoring juniormost employees i.e. SEs. This way, despite having hundreds of engineers in a team, their average velocity per person will come out to be 1 to 2 story points because, typicallys the SEs will be found working. SSE and above are just another figment of the management body actively involved in delegation ONLY. This eventual delegation model ruins the affinity for tech and the colleagues who have been with the system since long generally make it really really hard for anyone new to onboard, survive or grow. The training is almost non-existent. If you're lucky, you will learn on the job. If your mentor isn't wise, you'll end up doing whatever you know.. forever. Pioneering is heavily discouraged. New Ideas, especially from new peoplem aren't easily accepted. Basically, they want to keep peddling the old rusty cycle instead of upgrading to a motor bike, perhaps because the senior most employees are scared of speed, they fear that they won't be able to keep up. Often times, there will be out-of-support software which they don't upgrade until there is a zero day vulnerability. And here, they are very very afraid of taking risks. If there is a slight mistake by someone, they chastise them so heavily that the pioneering spirit almost dies in an individual.

Likes

Being an MNC and one of the Top 20 Global organisations, Job is highly secured here and the culture is truly amazing, no to minimal micro management and no one is too bothered about you working from office or from home. Company is very supportive when it comes to it's employees.

Dislikes

Salary growth is slow, but that's the issue with almost all well settled MNCs.

Likes

Work Life balance is good latest technologies mangers and lead will listen your feedback openly (taking actions id dicy :)) learning curve is very good. regular activities

Dislikes

Salary is less than market standard.

Likes

They have good employees benefits like Cult fit and fitternity access, extended maternity leave, reimbursement on learning and development. Good food at office. Working on cutting edge technologies.

Dislikes

No clear guideline or transparency on Promotion criteria. Reward and recognition is also not that much good. No clear visibility of professional growth in company