Coforge Desk Customer Service Manager salaries in India

Likes

... is was good. Coligues were supportive and helpful, again depends on your team. Initial pay(when you join) will be good compared to other services based companies.

Dislikes

There are too many things, I'll just point out few. Organization just cares about your billing to client and doesn't even care if you exist or not. No hikes after you join, only band 1 (excellent performer) resources would get it that to not too much it would be 3 to 4 percent. You never get a reply on your queries from higher management. Only mail you will get from then is when you doing fill time sheet as it's directly effects it's billing. Projects are too volatile any time project may get shut due to client funding issue. Job security is also not that much as you will be asked to resign if you are on bench for long time. Overall I don't recommend this company keep it as your last option.

Likes

On time salary

Dislikes

# Biased management # Resources utility too much poor. # No further carrier oppertunity # Language, religion, cast culture is available though company have strict policy on that but thay have that much of power, no one can complaint or protest. Etc. Etc.

Likes

Nothing

Dislikes

HR's are worst fellows, weekend works, no perks, basic pay of salaries are very less, reductions in variable pay, lot of politics. The events which are conducted will be in a worst way, they wont even provide atleast good food at that times.

Likes

Projects are good as they have quite good clients working with top notch cloud & tech infrastructure leveraging multiple programming languages, frameworks and sophisticated tools. There is good enough learning opportunities if one is an entry to mid level resource, but that stagnates once you are in the project for a long duration. If you ask for Growth they will assign you more of similar sort of work without feeling the need to take care of your finances.

Dislikes

... hours Prodution support shifts way too often to disrupt your work life balance. Last year with the top rating, I was given a meager 3K hike on my monthly salary i.e. less than 0.5%. During yearly promotion cycle, they forget all the work and client appreciations and keep talking about normalization. Their office infrastructure is also getting very poor. When I joined in Gurgaon couple of years back, they had a twin tower office complex, recently they shifted to taking just 3 floors in a co-working space building which lacks the basic amenities an IT firm should have. Their head office in Noida is good but down in the outskirts.

Likes

Salary on time

Dislikes

No work life balance. Too much micro management 2 days client office mandatorily and 1 day coforge office mandatory. No time for upskilling. Too much pressure from client and no time assigned for meetings like planning grooming and analysis. Due to this have to work on weekends as well most of the time.