Capita Service Desk Manager salaries in Pune

Likes

Nothing

Dislikes

There is no difference between a Mule and a Capita employee. Poor compensation, no benefits or perks even on occassions like Diwali, women's day, no team outing, no RNRs on a larger scale. Dictatorship followed by the senior leadership.

Likes

I always believe that its not the organization which is bad or worse but its always the people who works their make it worst. As a organization its totally worth it working here.

Dislikes

1 - Layoffs are too frequent. You will get a call from HRBP and she/he will ask to shutdown your laptop within 15 mins and submit it the next day or else your FnF will kept on hold 2 - While they say about cost cutting and laying off employees but on the other providing promotions to their favorite one's, and I am still unable to understand that you are laying off 15 employees but promoting your favorite person to Manager Level that too the person has not even completed 2 years in the process. I have worked with multiple organizations but never have I ever seen such a fast track promotion. I am sure that girl/boy got some good skills. 3 - HRBP are the worst. If there is any escalation or any kind of discussion soon turns to an argument. I still remember that I was on a call with HRBP on some fake allegations made by the manager, before even identifying or understanding the real truth about the matter my HRBP started the conversation "Why are doing like this". I dint even got a chance to speak and my truth was unheard. 4 - Higher stake holders are super biased 5 - The newly turned Manager asks for Golden earnings from her/his team on birthdays, that means bribes are openly allowed. He/She has even told the team that I will get you nice ratings in the coming year. 6 - Layoffs are always going on here, even if anyone is planning to join, but keep a mindset that your name can be in the layoff list anytime no matter what work you have done, whatever is your tenure, whatever is your level. I have witness an 18 year old tenure person was asked to leave the org. Thats so sad that it was his/her first and last company to work with. 7 - All the above reviews are true and honest. I always feel that a right and deserving person should sit on the throne not the one who doesnt have any skills and does not even know how to speak in any meetings or not the one who always does the sugar coating.

Likes

It provides training for developmental programmes and few important certifications

Dislikes

...oper leave management for executive or support level. Lazy Support Function. No proper salary grievance redressal. No transparent actions during HR interventions. Unrealistic targets and expectations. Mis-behaved Operations Team. Proper roles not defined for support function. No provisions for offline time for delivering feedbacks or one-to-one's, however you are still expected to complete these taks in a given stipulated time. No provisions or tool for assigning Warning Letters for the defaulters. Extreme work pressure. Even TM's are expected to take chats if there is CIQ.

Likes

Job Security Healthy Compensation Innovation & Continuous Improvement Growth Fun at Work Learning n Development

Dislikes

Occasionally Work pressure however it differs Account to Account Facilities - Transport, Cafeteria in particular

Likes

...any which cares for its employees. Good work environment great leadership team. Ample of growth opportunity and decent package compared to other companies.