Capita Service Desk Analyst 2 salaries in India (Updated 2025)

Likes

...in few accounts. They try to retain good employees if you are willing to stay. All fixed salary , no variable.

Dislikes

Work life balance is not that great. Technology stack is legacy in few accounts. Sometimes micromanagement happens.

Likes

Pay, Company outings, Bonus, Shift Allowance, Onsite

Dislikes

...edIn while in reality, they work on Legacy technology for a maintenance project. No Agile followed but HRs will boast they vacancies on Linkedin as "Great Opportunity" :P Seniors working here for 10+ years can't go outside because 1) Capita ties you in a golden handcuff with a high salary which no one else is ready to pay for poor skillset which these leads hold 2) They are not capable to clear interviews 3) Comfortable doing the same job for years, lethargic manual work and getting more pay The company doesn't do great in hiring as well. During my tenure, I have worked with many colleagues who were on a fake experience and some even had fake degrees. This could be another reason why some people never leave Capita. Onsite is the only benefit here but even after this some greedy people show fake overtime onshore and earn 3-4 times more than their UK pay because HRs and Managers are not vigilant. One manager had a complaint against him but he belonged to a higher management lobby was hired on a role as a QA Manager when he had never really worked in QA. Join Capita, join the lobby, l**k boots, get onsite and get rich. And if your self-respect is not dead, Repeat!!

Likes

There is nothing you would like about this company

Dislikes

...are about you but about their sales, don't even about your health your problems. They lie about everything job job designation, salary, timings, package break everything. And your manager will insult you behave like you are worthless because you are not performing because they just care about results, your sales target not about your efforts you are making like daily 500-600 calls 3 hour calling, 11.5 hours working although they'll only pay for 9 hours at the end you are wrong in that place. I suggest you all don't go looking other job opportunity

Likes

A good work life balance. A great place to work if your not looking to grow financially or grow your career

Dislikes

...s outside India get their appraisal and bonus as normal. Growth is very limited. Again reason being they will have to increase the salary and the company does not have the budget for it so they rather make work as a manager without making u one.

Likes

Nothing

Dislikes

... they have no idea about incentive and if not then you are on PIP, favouritism . You won't get your salary after 45 days you get it after 60 days . Laziness in doing things which employee oriented things . Appraisal is an expectation. At the time of appraisal you will receive an email , we are sorry..... Canteen is the awesome part you should have belonging in one end and your bag on the other end Managers are been removed as they were nothing.Hire and fire In the End after all the pain the process Rammed down. And you have to find a new Job