ARC Document Solutions IT Technical Support Engineer salaries in India

Likes

...available for night support team but not pickup 2) shift timing can be flexible 3) On time salary 4) Decent clients and teammates

Dislikes

1) Horrible and unhealthy working environment, lot of the times your sits are unorganized due to someone's recklessness in the day timing 2) Health issue will be common thing due to this type of rotational shift, working in this type of dead environment and lot of work pressure throughout the year 3) NO Chance for Growth and increment even working for 4,5 years and night support employees are treated as underground thugs over here. 4) Horrible E-Commerce management and marketing, nobody knows who buys their worthless products 5) Politics in every department, especially in middle management 6) You can be fired anytime without prior notice. Come, if you want to find the reality of this type of MNC and you have nothing else to do..

Likes

... actions from HR Team never before, they always helpful to resolve our issues 3. Salary- As per Kolkata Standerd, they offer really decent salary. 4. ARC having its big Game Zone in Kolkata office, which is really awesome and even they organize their Sports Carnival including internal Cricket/Football match every year 5. Colleagues are very much helpful and work culture is good 6. Job stability is there, they celebrate tenure appreciations every year which means ARC awarded the employees who have completed their 5 and 10 years in the organization 7. You can easily get in touch with any senior member from Management team 8. ARC provides free Cab/Shuttle services for its employees 9. Growth options are also there and you will get decent hikes once in a year

Dislikes

1. Pantry is in 7th Floor Only, it should be in 6th floor too 2. Lifts are not working properly, though there is special lift in 7th floor but for 6th floor you have to use old lift 3. No Smoking Zone

Likes

1) ok washroom and cafeteria 2) salary on time even if it is lower than market standards

Dislikes

I) NO Job security as people can be fired casually anytime by most unfair and unfit management II) Pointless Meetings happening all time even at midnight III) Favoritism, office drama and politics is always happening IV) Juniors are guided vaguely and always used as scapegoat by seniors to take all blame and treated the worst way possible V) Top management monitors each and everything of employees and finds out their mistakes to point out later and ridicule them VI) No appreciation or growth for deserving and hardworking people instead their accomplishments are neglected ultimately stolen by favoured people. VII) Lot of interns are hired and fired in frequent manner and given huge amount of work responsibilities for cost cutting purposes. VIII) Single resource is supposed to do all the work is his domain to save precious money of management, like a developer supposed to work in development, testing, administration everything in low salary all day and night as micromanagement is present everywhere without caring about employees IX) Infrastructure is full of old codes which is very hard to navigate and fix and their products are very old and not up to the mark X) Managers are very rude using people like tools and management does a lot of unethical practices spreading negativity Join only if you are desperate for a job, wants to be taken advantage of and not getting any other opportunities at all.

Likes

Will get some good opportunity to learn new technology and concepts, with the right attitude. The main thing was colleagues and the managers. Apart from a few exceptions, every single manager was very easy to work with. Most important of all, the job had stability.

Dislikes

People working in the technical support departments are considered like "lower rungs" of the ladder and the salary and the annual hike is dismal. Given the work load and that most of the support teams work at night. The salary offered, doesn't do justice at all. Also, the chances of inter-departmental switch is pretty tough.

Likes

Here you can learn lot of things as a fresher which can help you to switch later on and to get a better company.

Dislikes

...fot that normal employees and juniors gets stuck on false position sometimes. 6. They sometimes say one amount of salary at the time of hiring, but later on they give lesser offer. 7. They don't knoe how to give value to the employees. It is like, even if you leave, we don't care, we will hire someone else. 8. Security is a big concern. 9. They are working on a fresher model right now. So basically they are completing their projects with the freshers by giving little amount of stipends and then they are throwing them out, as the are interns.