American Express Service Delivery Leader salaries in Gurgaon / Gurugram (Updated 2025)

Likes

a. Employee safety policy (top rated) b. Compensation compared to industry standards. c. Global policy alignment for/with India offices and associated people.

Dislikes

a. 100% rigged/manipulated people satisfaction survey results (yoy), Imagine 'Best place to work' mean in actual words. b. Nonprofessional environment with unimageable levels of misconducts (i.e. password sharing, not filling timesheets, misleading people for self-gain, verbal abuse and targeting people across the dept. to tarnish career, etc.) c. It's sink or swim environment/culture d. The worst wall of 'Band' system e. It's a event management company - will do the best to spend on showoffs (i.e. lavish parties, gifting or leadership based outings) instead improving ancient technology platforms. f. Leadership is not trustworthy - need to act fast otherwise on hell radar.

Likes

Amex is the best company I have ever worked with, work culture, flexibility, compensation, management etc everything is superb

Dislikes

Amex few HR's never reply or help, when Amex ex -employee want to rejoin Amex they should help them by providing support & feedback needed. They should reply on time.

Likes

... ethics are the pillar which makes American Express a great company to work for. Market competent salary and benefits keep the employees motivated to work everyday here. And the job security is the parameter where an employee feel safe about the future.

Dislikes

There is nothing to dislike about the overall company.

Likes

The work-life balance is great. All senior leaders follow colleague-first approach and would always be super supportive. Excellent work culture

Dislikes

The compensation and career growth is a little slow paced as compared to industry benchmarks. Also, there is not much documentation for a lot of processes. So if you are new here, you’ll need to do a lot of self digging in order to understand the business value of the work you are doing.

Likes

Salary benefits, employee benefits, free cab, Free food, snacks. Tech team is awesome. Employees are friendly at first.

Dislikes

1.Managers are centric. In the name of support or help, just words. They get personal in the name of collaboration and 'blue box' values. 2.Professionalism is getting outdoors. Work is getting managed on personal calls. Long discussions on mobile because the manager has other priorities or may be time crunch. 3. Fake BRAND image when comes to culture and values. 4.Company is providing benefits but to leverage them the leader is not supporting. For my earned leaves, getting approval is not easy. 5.Employees staying here for 5-10-15 yrs. So they think they are the boss (fake swag). They can treat anyone with disrespect or say anything comes to their mind on calls or in person in the name of collaboration. 6. Politics is real here. Presentation of your work is more important here than work itself. Fake swag I told you. Never going to join this organization and recommend to anyone. Other teams/departments also has similar kind of opinion about their managers, and the culture. (Instances from cyber city gurgaon office building #5)