Amdocs Customer Support Agent salaries in India

Likes

Overall experience is good to work with AMDOCS.

Dislikes

Sometimes we fill compensation and benefits are not good for non IT people as compared to IT . I understand CORE IT people deserve more but this gap is huge .

Likes

0 bench policy.

Dislikes

PMP, The way site and offshore communications and handovers, with horizon concept growth is a blunder, salary hike is unsatisfactory, bonus is unsatisfactory, site opportunities are there but expectations to work increases to work 6 days and more than 11 hrs, some managers are devils.

Likes

Probably nothing.

Dislikes

...hnical outlook or limited technical outlook. Extremely bureaucratic environment. Compensation is pretty average unless you consider trips/relocation abroad. Work quality is poor and what makes this bad is that in Pune a lot of maintenance stuff is done for the legacy tools with almost no training. Sharing of knowledge on these legacy products is like sharing your property for most of the leads though some leads are very good.

Likes

They say live amazing do amazing. There is nothing like amazing

Dislikes

...or Tier 2. Never ever choose amdocs. Even if it gives you 15 Lpa for grad level. That is very basic pay also for tier 1.

Likes

Company used to be fun, HR policies were emplyee centric. From past one year this is changing still food fun activities and outing are a plus.

Dislikes

Management is worse and manipulative.No hikes and bonus and the process is not at all transparent. Work life balance depends on project to project but mostly the work culture is becoming toxic where the employee is expected to work on weeeknds and after work hours with no incentives.There is no incentives and the company is implementing cost cutting more than it should implement new technology.Feshers should not be blinded with reels on food and gifts posted on social media, all of it is a gimmick and far from reality.