Altruist Customer Management India Senior Customer Support Executive salaries in India

Likes

It is a day shift job. Rarely night shift. In the 20 months I have worked here , I did not have to do night because 2 staffs were available. I got to do work from home for 7 months. They will give WFH only in Pandemic or overall emergency situation. They will take you even if you are above age limit or disabled.There is only 9 hours , no overtime other than emergency situation. Shift timings within 07:00 am to 11:00 pm.Job which has no targets except if you are in mail team .The quality team will not be that strict like other companies, where you can lose your job.On every Saturday music and dance is there.

Dislikes

...lthough I had hospital expenses many times.You have to coax them for everything.You will get the same salary.No increment in this company .Never take any system from the company for WFH as when you return the system to get back your amount in final F&F settelment, it is a huge process and in most cases 10,000 Rs is deducted from your settlement although the system is with company .But they will say some reason and deduct the amount.It has happened to many employees. You have to coordinate with TL, manager and Hr .Many approval mails have to written. I followed up at least 4 months after returning my system . They will not give you experience letter only Acceptance letter of relieving which is not professional for such a big company.They will not change your process even if you have health issue related to present process.There is not any extra employee benefits like other companies.But all the above is very understandable because the average salary of all employees is very less than the industry standards.Most people are from good families and hence are able to survive, others leave the company.It is good company for people who are near from the company and specially good for women.

Likes

There is no work pressure and friendly management

Dislikes

There are 2 things I would like to mention, one is about salary hike and incentives I worked around 2 years they didn't pay me extra single rupee and the another one is its fully politics its very hard to get promotion in that company

Likes

For a Freshers It's a good company to take 1 year experience, No targets No pressure Good support from TL's for MO-C0 process Collection department

Dislikes

Less salary No leave on Sunday No incentives No growth

Likes

We get lots of opportunities to grow, if we are dedicated to our work. Get to learn new things.

Dislikes

Their is Salary hike unless you are promoted to next level. And if you got promoted only 10% hike on our previous Salary....Which is the main reason most of the employees leave company.q

Likes

One of the best organization for fresher's to start the career. Not only fresher's but experience person also will get lots of learning in professional as well in personal life. Company's culture is one the best where each every festival were getting celebrate.. Altruist readily adopts latest technology also and has a global client base..

Dislikes

Salary growth or appresail needs to there in each and every year.. Which can help employee satisfaction also.. Latest training program needs to arranged which will help employee to grow in industry.. Ex( best QA, email etiquettes, RPA, etc)..