Air India Senior Manager Customer Service salaries in India

Likes

1. Salary is paid on time. 2. If you know someone in the top level, then you will be recruited without interview or promoted without much issue. 3. If you are from spicejet or ex-Jet Airways you will get job easily.

Dislikes

1.One of the worst work cultures. 2.Demotivating work environment. 3. Only friends of seniors are recruited or promoted. 4. TATA CODE OF CONDUCT is name sake. Big words to say, doesn't work in the organisation.

Likes

Okay Salary. Employee Travel policy. Immediate coworkers. Learning opportunities.

Dislikes

5 days in office policy. Poor work culture in many teams. Too much politicking happening between the Gurgaon / Kochi teams. Incompetent upper management when it comes to employee morale. Beyond useless HR. No proper roadmaps for product development, way too many things are driven based on the day to day whim of the CTO.

Likes

1. Cutting-edge technology: Air India D&T is well-equipped with the latest technologies. 2. Employee leisure travel: Employees benefit from leisure travel opportunities. 3. Good family insurance: The company offers solid insurance coverage for families.

Dislikes

1. HR issues: Disorganized HR processes. Significant salary discrepancies. Inconsistent role and designation structures. HR is described as unapproachable and rude. 2. Leadership dynamics: Employees are instructed to address the Chief Digital and Technology Officer (Dr. Satya) as "Doctor Satya." Work from home is rarely granted, even for emergencies, requiring employees to "beg." 3. Workplace culture: Many senior members are from TCS, and there is a push to implement TCS's working culture despite being an airline product company. 4. Unstructured product development: Development is often driven by Dr. Satya’s verbal requirements, without clear product roadmaps. No designated product owners for specific departments. Focus on meeting deadlines for Dr. Satya's demos. 5. Team hierarchy issues: Team structure is skewed, with team members sometimes holding a higher grade than team leads. This creates parity issues. 6. Leadership-driven decisions: Suggestions are sometimes disregarded in favor of Dr. Satya's preferred approach. Last-minute changes due to reviews by Dr. Satya increase pressure on the team. 7. Lack of professional IT processes: There is a perceived lack of professionalism and structured IT processes. 8. HR expertise concerns: The Kochi HR manager's background as an ex-cabin crew member is noted, suggesting a lack of HR expertise. 9. Recruitment issues: Recruitment appears to favor connections (e.g., TCS friends) over relevant skill sets.

Likes

Nothing

Dislikes

... and leave office at 10 or 11 pm and all 7 days. No leave. Very bad management. No one talks about salary hike work life balance. No growth. Suddenly outsider will come and sit on your head. Everytime giving warning for job termination. Worst company to work for until these Odia and CTO favorite guys leave the company. Which they will never leave. Best advice to Tatat management is to hire Expat leaders and throw all these Odia people then only company will survive.

Likes

Yes i am grateful for the advantages you get about the staff travel allowance which lets you travel in airplanes on a minimum fare but other than that I don’t think there’s anything else to like for atleast from the employee point of view

Dislikes

...correction but more like a warning to the crew. it really sucks in this company. And for everything you do for the company the pay they provide to the crew is peanuts. literally so less i think if you work on yourself for the time you give to this company you will earn much more than you can ever imagine. it’s just a waste of time and energy and your potential working with this company which does not care about their employees at all. (When i speak about all of this I think many people would agree on the statement i’ve given ive spoken for many people when ive said all of this)