Willis Towers Watson Senior Service Desk Analyst Reviews

Likes

Having your opinion heard while working with experienced and senior professionals is one of the best things at WTW. The support the manager and the seniors in the team provide is really a blessing. Having a good work life balance and the number of PTOs here are great as well.

Dislikes

Training for developing new skills is quite minimal

Likes

Hybrid work , company travel

Dislikes

No Process , No trainings given .Have lots of expectations .they also don't hire correctly for the required position and then have extraordinary/ impossible expectations and then fire for there wrong hiring.

Work Details

Work policy: 1 day in week

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Work Life balance is good at WTW and also the leave policy.

Dislikes

Work culture is not at all good and unprofessional. Job security is very low. Skills development practise are not enough because they dont have proper trainings. Also processes are not streamlined enough

Work Details

Work policy: One full week per month

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Company culture is good for other Bu and woking style for other bU 5 days working flexible shift but for IT department its been runied no worklife balance even for each small break you will need to update FULL LIKE BPO culture worst exprience , Internal IT is also like calling in call centre

Dislikes

1 even if IGP is roll out they need experince person within willis of 5 to 10 year example if Support person want to apply in other IT project he should have IT experince for 5 to 6 year No work life balance , for small break also need to be update like bios break Same like BPO ,you can getup from sit . full day from office , no hybrid model only for IT , Internal IT is also like calling in call centre...Read More

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Everything is really good except salary hike range are low

Dislikes

Work Details

Work policy: 5 days in a month

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Brand value

Dislikes

Too much of Micro management

Likes

Hybrid working - 3 weeks wfh and 1 week wfo

Dislikes

Slow growth and promotions

Likes

Used to just like the 8hours working

Dislikes

9 hrs working, cost cutting strategy and no valuing employees

Likes

Company Culture is good ,some of BU/process have ones week in office 5 days working , transport facilities , food Sodexo ,Casual clothes ..

Dislikes

IT is like call center . Don't join service desk as L1 role, Pure calling process even for bios break you will need to update , you wont be able to attend your personal call as well No Work from home, even Saturday and Sunday working rotational 3 shift , morning ,afternoon, night

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Best company to work for females hybrid work culture and good appraisal like government job,parties,gifts all is awesome

Dislikes

No other monetary benefits other than. Salary night incentive also added in salary and small process so lot of shuffle But overall it's all good for slow and steady growth

Work Details

Work policy: Depends on process

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Company work culture, work life balance. Hybrid work style. Employee friendly, transportation.

Dislikes

Vikhroli location is much better than Thane. Expectations are too high from new joined person. Gave less time to understand their basic systems.

Work Details

Work policy: 1 week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Office infrastructure

Dislikes

Horrible Management, Nothing to learn and upskill, is running atleast 25 years behind other organisations, lots and lots of politics, is more like a family run organisation than a skilled management team

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

Benefits are very low Appraisals are worst No job security No work life balance Paid very low

Dislikes

Benefits are very low Appraisals are the worst No job security No work life balance Paid very low as per market standards, the starting salary is the minimum wage allowed by the government. Too much office politics, manager's spoons are given promotions. Too much time tracking and managing humans like robots.

Work Details

Work policy: One week a month

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

The company really lives up to the “One WTW” motto. Some of the things that makes WTW stand out are Transparency of policies, approachability of leadership, best in class employee practices, great compensation and benefits packages, work life balance.

Dislikes

None

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Company is good. Salary is on time. Leaves are good. Hybrid model is good.

Dislikes

Promotion sucks, no promotion even after spending 8 years in company. Management sucks. No appreciation. No motivation. Only show off that company is amazing work culture is amazing. But in reality it is worst. Internal politics.

Work Details

Work policy: 1 week in a month

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Working with abroad colleagues - very comfortable in terms of work culture, team rapport and recognition Good compensation and increments typically

Dislikes

Irrespective of skills or education all graduates are on same level and can progress in career depending on work allocation and the seniors on the team Skill development and learning is quite restricted depending on the allocated team to

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.