Vertex Global Services Customer Success Associate Reviews
based on 26 reviews
Updated 16 Jan, 2024
Overall Rating
4.1/5
How AmbitionBox ratings work?
Category Ratings
4.1
Work Satisfaction
4.1
Company culture
4.0
Skill development
4.0
Promotions/Appraisal
3.9
Salary & Benefits
3.9
Work-Life balance
3.7
Job Security
Vertex Global Services is rated
4.1 out of 5 stars on
AmbitionBox, based on 26 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Vertex Global Services is rated
4.1 out of 5 stars on
AmbitionBox, based on 26 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Vertex Global Services Customer Success Associate Reviews
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26 reviews found
Sort by:
Popular
Customer Success Associate in
Gurgaon / Gurugram
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 16 Jan 2024
Likes
Yes. I like most vertex global services
We have to grow more chances to this company like it most
Dislikes
No there is any dislike for company
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Success Associate in
Gurgaon / Gurugram
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 16 Jan 2024
Likes
It gives us opportunities to grow and build our career.
Dislikes
Nothing
Work Details
Work days: Monday to Friday
(Flexible Timings)
Customer Success Associate in
Gurgaon / Gurugram
Full Time
·
Customer Success Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 01 Aug 2023
Likes
1. Fun Friday's were funny
2. They celebrate all functions with love
3. That's it. Nothing else.
Dislikes
1. The Management was very bad. They follow autocratic leadership style.
2. IJP was introduced and then they cancelled it without telling anyone
3. They changed potice period policy and didn't inform the entire organisation and when people resigned then they are saying oh yeah! We've changed the rules.
4. No growth. They hired theupper management from a BPO and their mindset is like very small. They can't even speak in English and they expect the things to be in done in a seamless way and that too in a salary like 15K.
5. Unnecessary attitude in upper level management
6. Don't pay the FnF amount. Employees had to wait 3-4 months to get the FnF amount.
7. If we are doing WFH and the mouse or keyboard is not working then the employee will have to go to office and change it. And they send someone then that guy will order like - hey I'm here in this area, come and take your belongings.
8. It's just pathetic. Can't describe in words....Read More
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Success Associate in
Betul
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 24 Feb 2023
Likes
Vertex is fraud
Dislikes
Anurag sharma from the smoke alarm process harrased me
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Success Associate in
Gurgaon / Gurugram
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 07 Mar 2023
Likes
This is best work place . And best work enviorement .
Dislikes
Nothing
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Success Associate in
Gurgaon / Gurugram
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 08 Jun 2022
Likes
Great Work culture and supportive team members.
Dislikes
No
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Success Associate in
Gurgaon / Gurugram
Full Time
·
Business Outsourcing company Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 20 Mar 2023
Likes
One of the worst company. Management is very poor. No employee care. Always delay in salary. They the deduct the money even I had PL. Shifting LOB frequently.
Dislikes
Delay in salary and no paid leaves.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
You are reading trusted reviews. Keep reading to find out more about
Vertex Global Services.
There is a great opportunity to grow professionally while working with Vertex. I have seen many of my teammates getting promotions and achieving their goals while working here. I am also looking forward to the same.
Dislikes
No
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Success Associate in
Gurgaon / Gurugram
Contractual
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 04 Jul 2023
Likes
Company work policy and management of vertex is very bad.
Dislikes
Management policy and work policy I also work for there one years they are not provide me my relevant letter and other documents.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Success Associate in
Gurgaon / Gurugram
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 19 Aug 2022
Likes
The work culture and the environment is very good here.
Dislikes
Nothing as such everything is good.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Success Associate in
Gurgaon / Gurugram
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 08 Jun 2022
Likes
I have learnt a lot of things while working with Vertex and really appreciate the support we get from the leadership. Looking forward to future opportunity I will get with Vertex.😊
Dislikes
No
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Success Associate in
Gurgaon / Gurugram
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 08 Jun 2022
Likes
Team Vertex is a great place to work. I have observed many of my collogue being promoted in this organization and I am looking forward to the same for me. Leadership is supportive.
Dislikes
No
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Success Associate in
Gurgaon / Gurugram
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 08 Jun 2022
Likes
It has been a great experience working with vertex. The leadership is supportive and always help whenever required. Looking forward for great opportunity.
Dislikes
NO
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Success Associate in
Udyog vihar phase 4 Gurgaon Haryana
Full Time
·
Customer Service Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 21 Oct 2022
Likes
The environment of the company is good and the staff of this company is good
Dislikes
The management, the workpower contolling, salary issues and no support for the agents
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Success Associate in
Gurgaon / Gurugram
Operations Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 08 Jun 2022
Likes
since the day I have joined this organization I have learned a lot of thing from my leadership and I wish to learn a lot more in upcoming days.
Dislikes
No
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Success Associate in
Gurgaon / Gurugram
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 08 Jun 2022
Likes
Vertex is a great company to work with. I have acquired many skills while working here and I am waiting for an opportunity to grow myself.
Dislikes
No
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Success Associate in
Gurgaon / Gurugram
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 08 Jun 2022
Likes
I have gained new skills while working with Vertex and I enjoy working here because of my team mates and leadership.
Dislikes
No
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Success Associate (working remotely)
Customer Service Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 14 Nov 2022
Likes
Join when you have no other option to sustain
Dislikes
Everything
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Success Associate in
Gurgaon / Gurugram
Operations Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 08 Jun 2022
Likes
Awesome experience working with Vertex Global Services. Got to learn a lot of things and upskill me.
People also ask about Vertex Global Services's Customer Success Associates
Is Vertex Global Services a good place to work for Customer Success Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.1 out of 5 from over 26 employee reviews, it's clear that most customer success associates have a positive experience working at Vertex Global Services. Work Satisfaction holds the highest rating at 4.1, while job security is rated the lowest amongst all factors at 3.7. Read reviews about work satisfaction and job security on AmbitionBox.
Does Vertex Global Services pay their Customer Success Associates well?
According to AmbitionBox reviews, Vertex Global Services customer success associates rate their salary and benefits at 3.9 out of 5, based on 26 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Vertex Global Services's customer success associates salaries here and to read reviews specifically about salary and benefits at Vertex Global Services for customer success associates, click here.
How is the work culture at Vertex Global Services for Customer Success Associates?
Work culture at Vertex Global Services for customer success associates is rated 4.1 out of 5 by 26 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Vertex Global Services. To read reviews specifically about work culture at Vertex Global Services for customer success associates, click here.
How is the job security at Vertex Global Services for Customer Success Associates?
Based on 26 reviews on AmbitionBox, Vertex Global Services's customer success associates rate job security at 3.7 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Vertex Global Services for customer success associates, click here.
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