Traya Health Customer Success, Service & Operations Department Reviews

Likes

The job itself is good, but SMEs, TLs, and seniors constantly interfere with your work and personal life, putting unnecessary pressure on you. This leads to mental exhaustion. The HR talks very rudely. When I was sick and in the hospital, the TL and HR kept calling me despite my emails, sick leave application, and submitted medical documents. They harassed me, not had zero concern about my health, and therefore I was forced to resign due to the ongoing torture. I had to leave this toxic work culture. They are so inhumane and only cares about their profit. Micro management is worse here. They treat their employees as disposable....Read More

Dislikes

There is nothing positive to say about this company. The work environment is terrible, and they treat employees poorly. Although the training period was okay, after certification, they assign you to Subject Matter Experts (SMEs) who are awful. These SMEs mock and insult you daily, regardless of how well you handle calls. They present themselves as perfect, even if you are doing good. The Team Leader (TL) assigned would forcefully push us to achieve targets. During the On-the-Job Training (OJT) period, newbies are expected to focus on quality, but the TL insisted on taking 30 calls instead of the required 10. Daily working hours extended to 10-11 hours, with no appreciation for good performance and constant insults for any mistakes. When I fell sick and requested leave, the TL demanded a medical document, threatening to mark it as Loss of Pay (LOP). Despite the promise of one sick leave per month during employment, they forced continuous work, even when sick. The management is extremely poor, mentally tormenting employees with heavy workloads and low salaries, often cutting pay with unwarranted LOPs....Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.