Theobroma Foods Customer Service Executive Mumbai Reviews

Likes

This review is regarding the contact center of Theobroma located in Deonar. What I liked about this job was that the work is very simple; you just need to attend inbound calls, which is typical for a call center job. However, there are many aspects that I disliked.

Dislikes

There are lots of office politics, no growth opportunities, and the salary is also very average. There are no leave benefits; we have to beg for a day off, even for emergency leave, and provide all documents, even in cases of family deaths, where there's no humanity shown. Moreover, the worst person there is Pooja Yadav, who is a team leader and runs all the office politics, manipulating people without maintaining professionalism. They try to bring you down if they feel you will be promoted. Additionally, there are allegations of illegal substance use during shifts, with Pooja Yadav's support. It has been highlighted to management multiple times, but no actions have been taken. Furthermore, there are instances of racist behavior based on religious beliefs....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.