The Souled Store "Team Members" Reviews

Likes

There is nothing to like about this organisation.

Dislikes

When you join the organisation, they will make you feel warm welcome, fun work culture but in reality this is completely opposite. This is the worst ever organisation I've been to. Not at all supportive management, no appreciation, zero empathy, no work life balance, they want you to be available 24X7. Area manager Mrkground-color: #fff5e4;">. Sameer Gaur tell his store Managers that either you make your team members life hell or else I'll make you life hell after making it</mark>. People on top management are not aware about business they just feel if you torchere your subordinates you are a good manager, Mr. Sameer Gaur (Op's Manager) wants to take credit for what you have done in front of founders, he wants you to praise him always even in front of founders to be in his good books. This is professionals trap don't be into it....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

The management and we love to work in The souled store .team members also very understanding.

Dislikes

Facilities are not so much good

Work Details

Work days: Rotational Shift

Work related travel: This job involves Travel Within City.

Likes

All team members very good

Dislikes

End off day change.

Work Details

Work policy: On feld duty

Work days: Monday to Saturday

Work related travel: This job involves Travel Within City.

Likes

Colleagues. That's it

Dislikes

Ah, where do I even start. Apart from a few understanding colleagues, nothing is worth investigating your time here just for the sake of salary. Not sure if the founders are delusional or blind to everything that happens- especially in the Customer Experience team. No matter how hard you try, how much you give for the company, all yo u'll ever be is a Slave. When it comes to handling volumes of queries, you will always be a part of the "team", but God forbid, if you fall sick or have an emergency in the family, you are suddenly not a part of the team! When I joined, they said it'll be a 5 and half days week, but when the Rollercoaster roster will be made you'll see you might even work for 6 days straight, don't even get me started with the shift timings.. almost every other day, there will be shift extension due to "low team strength" which could be easily avoided if the agents were given exceptions once in a while when it came to week offs. Like you won't be able to even plan a vacation, cause you won't know when "the team" will need you. One TL is always having week offs or comp offs, and even when she has her shift, you'll have to fight heavens to get a hold of her. The other obnoxious, being an agent herself before being a TL, she was expected to at least recognize the hardships the current agents go through.. but no! She was busy being a "dictator", you are sick- send medical documents, I mean are you for real? Unplanned leaves are called unplanned, because no one expects themselves to be sick at a given point of time! And I speak for all when I say this, if agents were treated with a little bit of understanding, there would be zero unplanned leaves. But no, they are way too busy playing TLs and taking advantage of their roles rather than actually doing their jobs. The department will always be short staffed, either because people will leave the job or because they will lay off people just like that! And the worst is this letting go attitude<mark style="background-color: #fff5e4;">. They are ready to let go of team members who are actually good performers, than negotiate or find solutions to why the people leaving the company</mark>. Almost throughout the year, you'll find ads for recruiting CE agents, why? Because a permanent solid team is difficult to maintain than hiring people for the sake of listening to customer issues.. The only way you'll survive in this company is by being puppets and being highly unempathetic towards anyone and everyone. If this persists, the company will soon have to do a lot in maintaining an online image, not sure about the other departments, but CE team is a mess you'd not want to dip your legs into. Don't let their Instagram handle fool you, the SM team is doing a good job! But all that glitters is definitely not gold...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Good place interms of coordination with team work, motivation & growth opportunities

Dislikes

Missing strategic planning on vendor sourcing and orders placing

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Team work is important to every company.

Dislikes

Internal politics is harmful to any company.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.