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Suma Soft

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3.7

based on 514 Reviews

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Reviews
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Suma Soft Customer Service Executive Pune Reviews

Updated 11 Feb, 2025

Overall Rating

3.3/5

based on 9 reviews

Rating distribution

4 (44.4%)

2 (22.2%)

1 (11.1%)

Category Ratings

3.0

Job security

3.0

Work-life balance

2.7

Skill development

2.6

Salary

2.4

Company culture

1.9

Work satisfaction

1.6

Promotions

What employees say about Suma Soft?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

50% employees reported

Strict (9.30am - 6.30pm)

28% employees reported

Within city

50% employees reported

View more detailed insights

Gender based rating

5.0

Rated by Women

1 reviews

2.8

Rated by Men

7 reviews

Suma Soft is rated 3.3 out of 5 stars on AmbitionBox, based on 9 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more

Suma Soft is rated 3.3 out of 5 stars on AmbitionBox, based on 9 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

9 reviews found

Sort by: Popular

Customer Service Executive in Pune

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

3.0

Skill development

5.0

Job security

2.0

Promotions

3.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Feb 2025

Likes

Salary - Excellent
Job security - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Promotions - Poor

Overall Rating

Customer Service Executive in Pune

Full Time

Customer Success, Service & Operations - Other Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 03 Oct 2024

Likes

Nothing

Dislikes

Internal politics is very bad

Salary - Bad
Skill development - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Customer Service Executive in Pune

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 28 May 2024

Likes

Just the friendly nature of my team Supervisor.

Dislikes

Everything.

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Pune

Full Time

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Apr 2022

Likes

The environment is too good and friendly.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

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Customer Service Executive in Pune

Hr & Admin Department

1.0

Overall Rating

1.0

Category Ratings

5.0

Salary

5.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 14 Jan 2021

Likes

M TL was good always supporting to all the team, frendly with every one, would like to work with same comp but not as agent

Salary - Excellent
Skill development - Excellent

Dislikes

No proper live no proper climate towrads girls,

Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Work Details

Nice

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Executive in Pune

Sales & Operations Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Salary

4.0

Skill development

1.0

Job security

1.0

Promotions

4.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 10 Oct 2020

Likes

I m enjoying work with my process, but company policies very worst, they don't have paid leaves.

Skill development - Good
Work satisfaction - Good
Work-life balance - Good

Dislikes

Politics......

Salary - Bad
Job security - Bad
Promotions - Bad
Company culture - Bad

Work Details

The job profile is interesting, struggled a bit in the beginning as there was no formal training session.

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Executive in Pune

voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 07 Oct 2019

Likes

Professional environment

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Work-life balance - Good

Dislikes

company is not strict about shift timing because any employee come late 30-45 min then no punishment

Work Details

i worked in suma soft as customer care executive

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about Suma Soft.

Customer Service Executive in Pune

Tnt Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 05 Sep 2019

Likes

Learning

Salary - Good
Skill development - Good
Work satisfaction - Good
Work-life balance - Good

Dislikes

Career growth

Work Details

I was great an experience with International process

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

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Customer Service Executive in Pune

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 02 Mar 2020

Likes

Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Salary - Poor

Overall Rating

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Career Advice

a consultant

Hi Everyone, I need your advice on selecting the right company. My top priorities are work-life balance and job security. Below are the offers I have: Capgemini – 24 LPA (21.5 LPA Fixed + 2 LPA Variable) Happiest Minds – 22.5 LPA (Fixed) Experience: 8 Years

Which one to choose

Capgemini

Happiest mind

9 participants . poll closed

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More about working at Suma Soft

HQ - Pune, India
IT Services & Consulting
1k-5k Employees (India)
Software Product

Tell us how to improve this page.

Suma Soft Pune Reviews by Designations

Suma Soft Back Office Executive Pune Reviews
Suma Soft Customer Care Executive Pune Reviews
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Suma Soft Software Engineer Pune Reviews
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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 9 Suma Soft reviews submitted by Suma Soft employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Suma Soft is the right company for you. 50% of employees reported the ...working days at Suma Soft as Monday to Friday. 83% employees reported the work timings at Suma Soft as Strict timing. Read more