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Engaged Employer

Suma Soft

Compare

3.6

based on 522 Reviews

Video summary

Filter reviews by

Suma Soft Customer Care Executive Pune Reviews

Updated 6 Nov, 2024

Overall Rating

3.0/5

based on 23 reviews

Rating distribution

8 (34.8%)

5 (21.7%)

1 (4.3%)

3 (13.0%)

6 (26.1%)

Category Ratings

3.0

Job security

2.8

Company culture

2.8

Work-life balance

2.7

Skill development

2.7

Work satisfaction

2.5

Salary

2.3

Promotions

What employees say about Suma Soft?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

57% employees reported

Strict (9am - 6pm)

18% employees reported

No travel

90% employees reported

View more detailed insights

Gender based rating

2.3

Rated by Women

8 reviews

3.5

Rated by Men

11 reviews

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Top Mentions in Suma Soft Customer Care Executive Pune Reviews

23 reviews found

Sort by: Popular

Customer Care Executive in Pune

Full Time

Sales Support & Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

2.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 06 Nov 2024

Likes

Friendly nature

Job security - Good
Company culture - Good
Work-life balance - Good

Dislikes

Shift timing exceeded

Skill development - Poor
Promotions - Poor

Customer Care Executive in Pune

Full Time

Sales Support & Operations Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 02 Jun 2024

Likes

Till now I haven't find anything that could be like at there ,some our seniors are supportive in terms of helping while facing doubts or problem in doing works

Dislikes

Firstly office invironment it's such an terrible, being there don't feel that I'm upgrading myself

Salary - Bad
Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Pune

Full Time

Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 25 Jul 2023

Likes

I don't like Suma soft

Dislikes

There they put the promise of work on the employee. don't give leave on time. used to work in the week off.

Salary - Bad
Skill development - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Pune

Full Time

Sales Support & Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 20 Mar 2023

Likes

Waisted The Time 🥲

Dislikes

अपने पैरो पर कुल्हाडी मारणी हो खुद के हाथ से तो try करके देख लो 😂

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Customer Care Executive in Pune

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 30 Oct 2023

Likes

So it was a really good experience in suma soft i would like to joint again

Salary - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Not really

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Pune

Full Time

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 06 Feb 2023

Likes

Exlent experience in compny... And second last Sunday still working employees

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent

Dislikes

Working days very strict

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Care Executive in Pune

Full Time

Enterprise & B2B Sales Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 09 Apr 2023

Likes

Very bad experience

Dislikes

Supervisor misbehavior with employees

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

You are reading trusted reviews. Keep reading to find out more about Suma Soft.

Customer Care Executive in Pune

Full Time

Subject / Specialization Teacher Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 28 May 2022

Likes

Here is no any job security ‌‌

Dislikes

Salary - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Care Executive in Pune

Intern

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 09 May 2024

Likes

When i used to work here. my manager was supportive.

Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

they should hire only graduate.

Promotions - Poor

Customer Care Executive in Pune

Full Time

Sales Support & Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 15 Feb 2022

Likes

This work place is to good fresher's also good apportunity Good work enviry and culture .

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Work Details

Work days: Monday to Saturday (Strict Timings)

Customer Care Executive in Pune

Home Loan Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 19 Apr 2022

Likes

Excellent experience

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Work Details

Good experience

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Pune

Accounting & Taxation Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 26 Mar 2021

Likes

Good work environment and culture. Teammates are supportive and the management is transparent. There is a huge cafeteria and gaming arcade for chilling. Company policies are good, appraisals are fair and they give good salary and bonus every year.

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Salary is decent but career growth is slow. There is a bond of 2 years before which you cannot resign. On the job training is not given to new joinees.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Pune

health insurance Department

5.0

Overall Rating

5.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 19 Dec 2021

Likes

Good expriance

Company culture - Good

Dislikes

work timing

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Poor

Customer Care Executive in Pune

Customer Service Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

3.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 30 Oct 2020

Likes

Work pressure have increased and no job security

Dislikes

Environment, culture and work pressure

Salary - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Customer Care Executive in Pune

Business Process Outsourcing Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 26 Nov 2020

Likes

Company management is shit they didn’t care about us they just need profit

Dislikes

Everything shit

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

It’s feel like your sitting in bazar senior abusing exactives

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Pune

Call Center Department

5.0

Overall Rating

5.0

Category Ratings

1.0

Salary

5.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

5.0

Work-life balance

posted on 07 Oct 2020

Likes

Skill development - Excellent
Work-life balance - Excellent

Dislikes

There is a not of politics and the management address our issues. Salary is decent but career growth is slow. On the job training is given to new joinees.

Salary - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor

Work Details

That time I am very happy with my job and my uor team I am satisfied

Work timings: Flexible Timings

Customer Care Executive in Pune

Credit Card Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 09 May 2021

Likes

I don't like anything

Dislikes

Worst management are there un educated people's are there and they don't ever understand employees they doesn't corporate

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Worst life with working suma soft

Work timings: Strict Timings

Employee Benefits

Nothing they gave

Customer Care Executive in Pune

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Apr 2019

Likes

i cant express but ,in future i want work for suma soft....

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

there is no chance for dislike.every looks like happy dream.

Work Details

its chalenging but..when i work with team its very simple...

Work days: Monday to Saturday (Strict Timings)

Customer Care Executive in Pune

Faasos Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 11 Oct 2019

Likes

No growth, no opportunity, only work load

Dislikes

I don't like any thing

Salary - Bad
Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Work Details

Customer care executive, emails operating for customers queries

Work days: Rotational Shift (Strict Timings)

Customer Care Executive in Pune

CCE Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Sep 2019

Likes

Work environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Customer care executive

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 23 Suma Soft reviews submitted by Suma Soft employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Suma Soft is the right company for you. 57% of employees reported the...Read more