Spicejet Senior Customer Service Executive Reviews
based on 25 reviews
Updated 29 Nov, 2024
Overall Rating
3.1/5
How AmbitionBox ratings work?
Category Ratings
3.7
Skill development
3.4
Company culture
3.0
Work Satisfaction
2.8
Work-Life balance
2.7
Salary & Benefits
2.6
Job Security
2.6
Promotions/Appraisal
Spicejet is rated
3.1 out of 5 stars on
AmbitionBox, based on 25 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Spicejet is rated
3.1 out of 5 stars on
AmbitionBox, based on 25 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Spicejet Senior Customer Service Executive Reviews
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25 reviews found
Sort by:
Popular
Senior Customer Service Executive in
Bangalore / Bengaluru
Marketing Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 17 May 2021
Likes
I loved the job I was doing with SpiceJet. SpiceJet offer me a chance to do it. And I got a good circle of friends and pan India net work inside and outside the company. It's really help me to grow as a professional. For that I am really grateful to spice Jet.
Dislikes
Poor Management, over time duty with out pay. Slow growth.
Work Details
Good
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within Country.
Senior Customer Service Executive in
Patna
Full Time
·
Airline Services Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 12 Sep 2024
Likes
Working environment is good
Dislikes
Salary and security of staff is not good
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Senior Customer Service Executive in
Gurgaon / Gurugram
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 25 May 2023
Likes
Actually spicejet should like the employees...spicejet is fraud company who cheats employees who has given their whole life time for work. They don't even give any incentives or ontime salary...spicejet whole H.O team is fraud peoples. Spicejet loot its own people rather than its customers ..i recommend not to join this fraud company instead join indigo atleast they know how to value employees...spicejet management is worst in all stations it is good only for boot lickking employees not for straight forward peoples....Read More
Dislikes
worst management overall especially in customer service department
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Chennai
Full Time
·
Operations Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 24 Aug 2024
Likes
Working colture is very good
Dislikes
Nothing to say about dislike
Senior Customer Service Executive in
Kushinagar
Full Time
·
Flight & Airport Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 23 Sep 2023
Likes
Best training centre and trainers.
Dislikes
Toxic work culture and manager are cruel. They treat employees as a slave because employees is indeed.
No appraisal and no promotion for competant employees, opportunities are only for sycophants of manager.
Senior Customer Service Executive in
Kolkata
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 31 Jul 2024
Likes
Beautiful work environment.
Dislikes
No dislike option.
Senior Customer Service Executive in
Mumbai
Full Time
·
Airline Services Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 21 Aug 2023
Likes
nothing to mentioned here as there is nothing
Dislikes
everything . this company is robbing their customers as well as the staff
Work Details
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
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Spicejet.
Senior Customer Service Executive in
Patna
Full Time
·
Airport Services Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 21 Oct 2022
Likes
The working environment of the company.
Dislikes
Appraisal n promotion criteria
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within Country.
Customer Success, Service & Operations - Other Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 29 Nov 2024
Likes
You gain good knowledge about the travel procedures.
Dislikes
No appraisals, no salary, you have to wait for more than 2 years to get your final settlement. Worst place to work. Management is terrible.
Senior Customer Service Executive in
Mumbai
Full Time
·
Flight & Airport Operations Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 19 Jul 2023
Likes
Excellent ...A second home
Dislikes
Shift pattern
Work Details
Work days: Rotational Shift
(Strict Timings)
Senior Customer Service Executive in
Pune
Full Time
·
Flight & Airport Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 04 Apr 2023
Likes
A wonderful place to work.. very professional
Dislikes
Nothing to say all good
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within Country, Travel Within City, International Travel.
Senior Customer Service Executive in
Terminal 2 International Airport
Full Time
·
Ground Services Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 10 Jun 2022
Likes
Free air tickets
Dislikes
Employee POV nothing kept all deduction in every salary prospectus with high notice period . Politics level too high
Work Details
To much multitasking every time there is shortage of staff and upon that no salary benefits
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Mumbai Suburban
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 27 May 2022
Likes
Yes i like but management should think about staff for their growth increment is not good
Dislikes
Should think about staff salary and pressure is too much
Work Details
Not so good
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
International Travel.
Senior Customer Service Executive in
Mumbai
Operations Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 26 Apr 2022
Likes
Culture
Dislikes
Nothing as of now
Work Details
Superb , excellent ,
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Employee Benefits
Huge opportunity , Learning, growth
Senior Customer Service Executive in
Guwahati
Operations, Maintenance & Support Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 21 Dec 2021
Likes
Enjoy myself with working Spicejet, happiness
Dislikes
For salary increment very low
Work Details
I have completed 6 year
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Senior Customer Service Executive in
Mumbai
Flight & Airport Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 02 May 2022
Likes
Nothing
Dislikes
Every thing
Work Details
Horrible
Work days: Alternate Saturday off
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Bangalore / Bengaluru
Customer service airport operation Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 03 Sep 2020
Likes
Not getting salary from last 6 month .they r throwing out employee during covid 19 , when staff really required support that time without componsate anything .,👎👎👎👎👎👎👎staff are thrown out
Dislikes
They are not thing about their staff .
Work Details
Work days: Rotational Shift
(Strict Timings)
Senior Customer Service Executive
Airline Services Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 03 Sep 2022
Likes
Get to learn various allocations as soon as you join.
Dislikes
Work culture.
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Senior Customer Service Executive in
Mumbai
Airport services Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 27 Dec 2019
Likes
Team is the only point why u will like to work
Dislikes
The company is so unorganized and there is no system of working. The respect and benefits for staff is zero. All policies made are according to the company benefit
Work Details
Working as a senior customer service executive wherein we have to check in the passengers and board them on their respective flight
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Jaipur
Hub Customer Services Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 05 Nov 2022
Likes
Everything Was Good at Workplace , worked with People & Felt like Family.
Dislikes
Salary is very Less.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within Country.
People also ask about Spicejet's Senior Customer Service Executives
How is Spicejet to work for?
Spicejet is rated 3.1 out of 5, based on 25 reviews by employees on AmbitionBox.
Spicejet is known for Skill development which is rated at the top and given a rating of 3.7. However, Career growth is rated the lowest at 2.6 and can be improved. To know first hand how it is like to work at Spicejet read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Spicejet?
According to AmbitionBox ratings, Spicejet employees rate its salary and benefits as 2.7 out of 5. You can know more about Spicejet Salaries at AmbitionBox
How is the work culture at Spicejet?
Work culture is rated 3.4 at Spicejet by 25 employees. While job security is rated 2.6 and work-life balance is rated 2.8 at Spicejet. Read detailed reviews by employees of Spicejet on AmbitionBox.
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