PolicyBazaar Customer Service Reviews

Likes

Salary hike and appraisals are good

Dislikes

The work culture and management is very bad . To be honest they support there favourite people, only they grow and people who work hard have no value here to be honest ,sending female employees home late they don't care about women Safety , no cab facility The chances are more for promotion but only if you gel well with seniors

Likes

I like only my work nothing else because seniors are not supportive, sometimes I faced it's very hard to take breaks even if we need to go for lunch and there is too much call flow, seniors are just like that we don't care it's are duty to not to drop a single call in between employees are facing hustle to take breaks, we need to ask 1000 times and if employees mark break in their system without asking so senior mark an email against him or her, and max times I personally felt that seniors have something personal in there Head for me because they never ever allow me for any break, I always have to ask 10-15 times then these people are like "ok you can go". I've some medical issues, and I always ready to provide my medical doc. But my senior is like " this is not valid, anyone can make this *means if I'm providing a doc. Even it is single page but Dr's stamp is there then after, they always have some problem and work culture is also got worst these days....Read More

Dislikes

Same as I wrote in like... Also they are forcing employees to come at 9:45am and if they need extra manpower in the evening so they are not allowing people to go home because there is work flow and this extra time never consider as over time. They are planning for how to cut salary of employees but also not planning how to increase salary. I'm submitting this but please don't discover my name anywhere coz no one wants to speak about al these things....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Now I don't like anything in pb because now company is only explotating employees. Not giving there hard work money be giving issues.

Dislikes

No value for hard work, too much deduction in salary , no work life balance, too much pressure, bas work culture, harrasment by leaders, no leaves ,over all now company is not for work, it's only place for being exploited.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

It's been an honour working with Policybazaar for 4years now, I was promoted twice and now work-life is balanced and we have skill development training every month which is best activity done by the organisation. Working in a reputed organisation like Policybazaar is bliss.

Dislikes

NA

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Salary on time Environment in office really good incentive are excellent get the opportunity to build our skills and get the promotion to upper-level designation.

Dislikes

Canteen food and washroom cleanness

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Incentives are quite good in initial phase of your job when you become tenure then you'll face clawbacks.

Dislikes

Work-life balance is zero , work pressure is alot, lack of quality leaders, if you hadn't given business for 2,3 days then your life we'll be become hell. Lot's of obligations you may face, there are so much mental pressure, if you are addict to handle a bunch of pressure then you're welcome. Nothing as call centre.

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Policybazaar.com is the great company because salary and incentive is too good and good platform for freshers.I will always feel that one time I was a part of this company

Dislikes

Culture and environment is not good, there is no value of honest and discipline people

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

I only like one person or thing that is my own manager as he take care that we won't get too much frustrated from this job. But sometimes he can't do much as there superior won't let him do it. as we studied in school that one good Apple can't make other apple good, but one bad apple can make other good apples bad. Rest you can understand.

Dislikes

There is not only one thing that I dislike about PB, but I will mention soke major points only. No work life balance, The AVP named kushagra ghai will come to you at 7.15 pm when you are planning to go home after completing your shift to tell you can't leave before 9 pm. Seriously if you don't have your personal life you won't let others to enjoy there. Deducting your incentive and salaries after doing all hard work they are again ready to squeeze your earnings drop by drop. Bad work culture, they only promote people's who follow there bad culture rest can stay on the same position for years Shift timings 10am-7pm ohh, sorry that's just on papers as they will make you work from 9am-9pm by hook or by crook, it's there philosophy. #Bad place to work....Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Thrs nothing to like bcz it’s all pressure and torcher in this organisation and no proper holiday for festivals and govt holidays all we have to work everyday And customer will be scolding when we call on holidays and festivals and this organisation is torcher customer calling every day for sales purpose.. so it’s all toxic and one of the toxic company

Dislikes

Policy bazaar is one of the worst and toxic company bcz it’s all about torchering customer for paymnet. Not a good environment . They will torcher the agents and if they are dying for illness also they should come to office. Very rash and harassing from team leaders they don’t even respect there agents they don’t give proper leaveson the festivals We should work for 365 days. One of the worst and negative company, which I have seen in my life...Read More

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

It’s a sitting job with No travelling.

Dislikes

1. You are supposed to come on the festivals. No leaves are provided on the festivals also. 2. 365 Days working with roaster week Off. Also you cannot take any leave if you have leaves in your bucket as well. 3. It’s a proper Lala Company. Greed never ends here. 4. No Work life Balance . Morning 10 am till 8 pm. 5. You have to shareproofs for 1 day leave also even if you are suffering from any illness which is very very unprofessional....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Policy bazaar was my first job , This was my first platform where I started my journey . Also this company helps me to know and worked on my flaws.

Dislikes

Salary was come as per the qualification.

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Incentives and skill improvement upto basis level.

Dislikes

Leave mismanagement, attitude of managers towards employees, communication gaps within the organisation (mostly interdepartmental related), work overload, RM service, etc

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

... Salary

Dislikes

I am writing to express my concern regarding the rejection of my application to rejoin Policy Bazaar. I had previously worked with the company for 11 months, but due to critical family issues, I had to resign. I had informed my team leader at the time that I intended to rejoin the company once my family issues were resolved. Unfortunately, upon my reapplication after a gap of two months, my manager rejected my application. I was taken aback by this rejection, and it has been distressing to face harassment from certain individuals. After a gap of 1.5 years, I again applied to rejoin the company. However, my application was rejected once more by Mohammad Murshid Alam (PW02716), my previous team leader. His response was not only disappointing but also unprofessional, as he stated, "Maine uska approval reject kr diya h apne personal resion se m bhi dekhta hu kaise join kr pati h." I am struggling to understand the reason behind this personal vendetta against me. My experience with Policy Bazaar was positive, and I had received assurances from my colleagues and team leader that I would be welcomed back. I would like to bring to your attention that according to the company policy, an agent who serves the notice period can rejoin after 3 months. However, I am being denied this opportunity due to the actions of Mohammad Murshid Alam (PW02716). I request you to look into this matter and provide me with a fair opportunity to rejoin the company. I would appreciate it if you could also address the unprofessional behavior and harassment I have faced. Thank you for your attention to this matter. I look forward to your response....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Salary ontime fixed shift

Dislikes

Toxic environment Micro management Employee favouritism Old and rusty management Break monitoring No hybrid work culture Slow growth No sops in process

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

While working with policy bazaar i never they had such kind of wonderful environment there is a lot of things you can learn

Dislikes

In policy bazaar i they should have adopted the policy of 5 working days

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

*First of all proudly feel good for helping people with family financial security. *I have been working in the organization last 5 years I got 4 promotions. *We are receiving salary on time with the incentive. *There is no scare about job security. *All the employees have to learn lots of things in the PB. *Company culture is good. *Fully satisfaction to work in PB.

Dislikes

NA

Work Details

Work policy: Work From Office

Work timings: Strict Timings

Work related travel: This is a desk job.