MoEngage Customer Success Manager Reviews

Likes

Good culture

Dislikes

Less growth and stagnation towards it

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

Salary on time

Dislikes

Favouritism No upskilling

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

People, Culture and competitive salary

Dislikes

Difficult to map career growth

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Work life balance

Dislikes

Sudden termination of emplyement

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

Great culture and amazing product.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Likes

Firstly, I wanted to share some honest feedback regarding my experience at Moengage. Used to truly enjoy working here and felt motivated and value but things have changed significantly and its totally due to behaviour and approach of Head of Solutions.

Dislikes

I wanted to provide some candid feedback regarding Head of Support as his behavior is negatively impacting the work environment and team morale, Below are my concerns: 1. BODY SHAMING: Frequently makes inappropriate comments about employee's appearances in front of others, which is truly unprofessional and demotivating. 2. TWO FACEDBEHAVIOR: Appears supportive and friendly in front of employees but engages in gossip and backbiting behind their backs, creating a toxic atmosphere. 3. UNPROFESSIONAL DEMEANOR: Exhibits behavior reminiscent of stereotypical gossips, which undermines their credibility as a leader. 4. LACK OF MATURITY: Displays immaturity in handling situations and team dynamics, which reflects poorly on the organisation. 5. POOR SENSE OF HUMOR: Attempts at humor often come off as inappropriate or offensive, further alienating the team. 6. LEADERSHIP SHORTCOMINGS: Under his leadership, the solution/support teams are unlikely to grow or achieve success. His approach lacks too much vision for our growth. 7. MICROMANAGEMENT & DISTRUST: Constantly micromanages the team, demonstrating a lack of trust in employee's abilities. I feel that if his individual continues to lead the team, it may result in significant employee dissatisfaction, leading to numerous exits and resignations, ultimately hindering MoEngage's growth....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Working with MoEngage team seems like working with your family. Work life balance is too good here, before joining the company I was also thinking that the people are just bragging for the work life balance, but the reality is much more good than I expected, people here are too nice with each other. In short MoEngage is a dream cum true company for any folk.

Dislikes

There is nothing to deslike about MoEngage.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country, International Travel.

Likes

Have been working at MoEngage for 3 years, it is one of the best company I've worked for.Team is very supportive and passionate about what they do.Inspiring to work alongside such talented individuals and have learned so much from them.

Dislikes

I don't have any cons on working at MoEngage

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Initially, I was impressed with MoEngage and my team (Solutions Engineering). However, over time, I've observed company's unique value proposition has become less distinct within SE Team. I am struggling to identify specific aspects of MoEngage in SE Team that differentiate it significantly from other companies. I won't recommend anyone to join atleast Solution Engineering team in MoEngage. It's a big NO....Read More

Dislikes

I believe the leadership style of Head of Solutions Engineering is negatively impacting team morale and employee retention. Key Observations: 1. Lack of Impartiality: I have observed instance of favouritism and unfair treatment towards certain team members. 2. Poor Leadership Skills: The HOD struggles to effectively handle pressure,provide constructive feedback, and maintain a positive and supportive work environment. He has also been involved in body shaming, or passing racist comment on juniors/colleagues. 3. Negative Impact on Team: The current leadership style is creating a toxic work environment, characterised by low morale, lack of trust, and high employee turnover. 4. Ineffective Escalation Channel: HRBP is a good friend of HOD, I assume either of them have adopted each other 🙂. And the manager of HOD is too innocent to get swayed with his talks. 5. High Politics: Some IJP positions just seems to be formality, as the selection process appears to be pre defined or biased....Read More

Work Details

Work policy: 4 days/week from office from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Dislikes

Work Details

Work policy: 3 days/week from office

Work related travel: This is a desk job.

Likes

Likes

Work-life balance and Salary benefits

Dislikes

Nothing i found so far

Likes

I like the work-life balance and the culture.

Dislikes

Everything is good but the concern will be appraisal hikes which we can improve.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.