Merkur Gaming India Senior QA Engineer Reviews

Employer’s Response

Dear employee, thank you for leaving a 5-star rating and sharing your feedback. We're happy you're experiencing the most sought-after work-life balance at Merkur India. Our workforce is our backbone, and creating a balanced culture for them has always been our priority since the company's inception. Over the years, we've strived to do just that and to see that vision manifesting and resonating so well with you encourages us to keep doing more. As for your concern regarding our WFH policy, it is imperative to understand that our operational modalities require our employees to be at the office. That said, we do offer work-from-home arrangements in unprecedented events/situations such as the Covid-19 crisis. We hope your concerns were addressed. For anything else, please make use of our internal communication channels. We also have suggestion boxes at the office if you want to share your concerns anonymously. Please feel free to do so if required. Thank you, Merkur Gaming India

Employer’s Response

Dear employee, thank you so much for your positive and valuable feedback. Happy to have you on our team, Merkur Gaming India

Employer’s Response

Dear employee, Thank you for your feedback. We're pleased to know that you like the company's work culture. Our employee-centric ideologies invariably drive us towards building, improving and nurturing the said culture so that our workforce feels at home. As far as the medical insurance for dependents is concerned, please note that we've taken your opinion into consideration. Lastly, you seem to have made an error by mentioning that work timings at Merkur Gaming India are strict. Contrarily, we offer flexible timings to our employees since ours is a creative enterprise, and we genuinely understand that creativity can't be boxed in the confines of time. Our employees are free to complete the standard number of hours per day or week whenever it suits them best to balance work and life smoothly. Keep growing and stay safe, Merkur Gaming India

Employer’s Response

Dear reviewer, there seems to be a misunderstanding, as our company does not have any QA engineers working in remote roles. Thank you, Merkur Gaming India

Employer’s Response

Dear Employee, Thank you for your valuable and positive feedback. Especially, pointing out the ‘pros’ which are the sine qua non to any successful employee-centric enterprise. We foster a thriving work culture and believe that our employees deserve an environment and a culture in which they can excel, grow and learn with the peace of mind that they are in good hands and we are very committed towards it. As a technology company, we are progressive in our policies and believe in cultivating diverse talent, developing an engaged workforce, leveraging unique experiences and perspectives, and sparking innovation through collaboration. Thank you for being part of the team and staying motivated. Team HR – Merkur Gaming India

Employer’s Response

Dear Former Employee, We regret to note that your feedback contains some serious and unfounded allegations and rude remarks about the company and its culture. A bare perusal of the feedback indicates that it has been made with the intent of defaming the organization and hurting its reputation. The language is thoroughly malicious, defamatory and unsubstantiated with the intent to mislead prospective employees. We are genuinely concerned. It is further disturbing to note that you are one of us holding such deep grudges and misguided beliefs about the organization. Our employees take great pride in being part of the Merkur Gaming India team. We follow a democratic and participative leadership style and it is exemplified by our “employee first and employee-friendly” policies and this definitely hurts the team spirit of those who continue to work hard towards building a positive workplace culture. Speaking of growth, we place a huge emphasis on continual learning. To that end, we provide employees with Professional Development workshops, training courses —whatever inspires curiosity and develops abilities. We offer numerous rewards and benefits to our employees – including but not limited to medical insurance, health care drives, wellness programs (in-house yoga classes and gym) flexible, reasonable work-from-home arrangements whenever possible, cultural and sports clubs and, of course, spectacular parties and annual team retreats. We offer competitive pay and benefits as per Industry standards, but we always look for ways to reward those who stand out among their peers and demonstrate true dedication. We also appreciate loyalty, and we show it with anniversary awards like cash rewards for long-term service for 3 years, 5 years and 7 years and Star of the Quarter Award. In fact, we are proud to state that we have a very low employee attrition rate. Many of our staff have been with us almost since the inception. People are our most valuable asset and to show that we care, the organization sponsors the health coverage plans (medical insurance) for all employees. We can proudly say that we have the lowest attrition rate in the industry. As a successful organization, we believe we have an obligation to give back, help other people, and empower our employees to do the same. Throughout the year, as part of the Merkur Outreach program, our offices devote time and resources to espousing causes in their community and beyond—sometimes in the form of donated goods and volunteerism. In light of the above, we regret to say that the feedback is unsubstantiated and unwarranted. That said, we would like to give you an opportunity to share your concerns and have a dialogue with the HR team as it is not possible to address all the points here in this response. We are certain that it would clarify your doubts. Let us assure you that we welcome any constructive feedback if it benefits the employees as a whole. Your cooperation in this regard would be appreciated. Thank you.

Employer’s Response

Dear employee, thank you for your feedback. At MGI, we continually strive to foster a workplace environment that supports each employee's growth and well-being. It’s encouraging to hear your positive sentiments, and it inspires us to continue enhancing the workplace experience. As for your concern regarding learning - if you feel you've maximised your potential, there are multiple ways to grow and contribute to the organisation. For starters, you can speak to your manager about assigning additional challenging tasks within your current domain. This can directly help in enhancing your learning curve. Next, you can explore the possibility of switching to a different team working on a different domain or technology. We're one of the few companies wherein such transfers are encouraged and made possible, provided the switch falls within the scope of the company's policies. Furthermore, a dedicated team at Merkur India conducts regular skill assessments for all employees. This process helps identify skill gaps and create customised training courses to bridge those gaps. Speaking of training, we have a yearly training calendar for all teams at MGI. It includes professional development workshops on technical skill enhancement, on-the-job training for recruits, refresher sessions for seasoned employees and language & soft skills training. Our employees also gain priceless international exposure through on-site training and visits to leading gaming EXPOs worldwide. We strive to ensure that our employees stay on top of their game, provide necessary support whenever needed, and experience 360-degree growth. For further concerns, please use our internal communication channels. Our systems provide multiple ways to make yourself heard - you can speak to your reporting manager or reach out to the HR team or even the top management, for that matter. We also have suggestion boxes at the office if you want to anonymise your concerns. Please feel free to do so if required. Thank you, Merkur Gaming India

Employer’s Response

Dear employee, thank you so much for your feedback. We’re happy you’re experiencing the most sought-after work-life balance at Merkur India. Our workforce is our backbone, and creating a balanced culture for them has always been our priority since the company’s inception. Over the years, we’ve strived to do just that and to see that vision manifesting and resonating so well with you encourages us to keep doing more. Regarding your concern about the cab facility, we believe you’re talking about our shuttle service. Firstly, we’d like to put forth the details of the said service. It’s a company-sponsored transport facility that picks and drops our employees from the nearest metro stations, should they choose to avail it. The vehicles used are company-owned and are driven by company-employed drivers. The purpose of this facility is to provide rapid, stress-free connectivity between the office and the nearest metro stations, especially during traffic-ridden office hours. Keeping this in mind, if you have further feedback on the facility’s improvement, we request you to voice your concerns in detail via our internal communication system. Thank you, Merkur Gaming India

Employer’s Response

Dear employee, thank you for your feedback. As for your remark regarding office timings, we want to highlight that as per our employee-first policies, we offer flexible work timings. Our work culture is one of freedom, and we trust our people to get their designated tasks completed in time. Therefore, they are free to choose a clock-in-time/work window at their convenience, thereby enabling them to complete the standard number of hours per day or week when it suits them best. Thank you, Merkur Gaming India

Employer’s Response

Dear employee, thank you so much for your feedback. We're happy to hear that you like the work culture at Merkur India. Our mission has always been to create a work environment that's congenial, thriving and conducive to professional growth. Over the years, we've strived to do just that and to see that vision manifesting and resonating so well with you encourages us to keep doing more. As for the other concerns: Regarding appraisals – We'd like to clarify that our appraisals are at par with the market standards. However, they're bound to vary from industry to industry, employee to employee and are sometimes based on factors such as expertise, experience and extraordinary contributions. At MGI, we duly recognise employees based on their performance and outstanding accomplishments and make sure they're rewarded appropriately. Furthermore, our appraisals are based on a comprehensive performance review procedure that follows international standards. It incorporates a ranking system built on a substantial number of assessment parameters and tangible metrics, making it accurate, objective and fair. On top of that, we have another level of evaluation wherein the managers at MGI follow a structured and well-defined process, which also includes a significant number of parameters to evaluate employee performance. This detailed protocol is implemented each year with absolute precision, and the multiple levels of review and feedback are specially designed to minimise bias and ensure transparency and fairness. Regarding the learning curve – For employees who feel they've maximised their potential, there are multiple ways to grow and contribute to the organisation. For starters, you can speak to your manager about assigning additional challenging tasks within your current domain. This can directly help in enhancing your learning curve. Next, you can explore the possibility of switching to a different team working on a different domain or technology. We're one of the few companies wherein such transfers are encouraged and made possible, provided the switch falls within the scope of the company's policies. Furthermore, a dedicated team at Merkur India conducts regular skill assessments for all employees. This process helps identify skill gaps and create customised training courses to bridge those gaps. Speaking of training, we have a yearly training calendar for all teams at MGI. It includes professional development workshops on technical skill enhancement, on-the-job training for recruits, refresher sessions for seasoned employees and language & soft skills training. Our employees also gain priceless international exposure through on-site training and visits to leading gaming EXPOs worldwide. We strive to ensure that our employees stay on top of their game, provide necessary support whenever needed, and experience 360-degree growth. We hope your concerns were addressed. For anything else, please make use of our internal communication channels. We also have suggestion boxes at the office if you want to share your concerns anonymously. Please feel free to do so if required. Thank you, Merkur Gaming India

Employer’s Response

Dear employee, thank you so much for your feedback. We're happy you're experiencing the most sought-after work-life balance at Merkur India. Our workforce is our backbone, and creating a balanced culture for them has always been our priority since the company's inception. Over the years, we've strived to do just that and to see that vision manifesting and resonating so well with you encourages us to keep doing more. As for your concern regarding our WFH policy, it is imperative to understand that our operational modalities require our employees to be at the office. That said, we do offer work-from-home arrangements in unprecedented events/situations such as the Covid-19 crisis. Thank you, Merkur Gaming India

Employer’s Response

Dear employee, thank you for your feedback. Firstly, using such brevity while voicing your concerns on a public platform isn't beneficial to you or the company. The only purpose it's serving is misrepresenting the company's culture and maligning its reputation in front of prospective employees. We value your time, but in such cases, details hold precedence over time so that the company can clearly understand your point of view. We always welcome suggestions aimed at enhancing our work environment and culture, and we value constructive feedback. However, airing grievances on a public platform may not be the most effective way to drive positive change. Secondly, we have a systematic communication channel within the company and a complementing open-door policy that enables every employee to approach their reporting manager, the HR team and even the top management without hesitation. Taking that approach is an efficient and ethical way of reaching the right ears, thereby helping the concerned team to assist you better. In case you're still hesitant, we've placed suggestion boxes where any employee can anonymously express their opinions or concerns, thus making it an employee-centric feedback mechanism. And lastly, regarding work timings, we want to highlight that our employee-first policies offer flexibility. Our work culture is one of freedom, and we trust our people to get their designated tasks completed in time. Therefore, they are free to choose a clock-in-time/work window at their convenience, thereby enabling them to complete the standard number of hours per day or week when it suits them best. Thank you, Merkur Gaming India

Employer’s Response

Dear employee, thank you for leaving a 5-star rating and sharing your feedback. We’re happy to know that our efforts to build a supportive and growth-driven environment resonate with you. Such reviews reinforce our commitment to fostering a workplace where employees feel valued, supported, and empowered to grow. As for your concern regarding our WFH policy, it is imperative to understand that our operational modalities require our employees to be at the office. That said, we do offer work-from-home arrangements in unprecedented events/situations such as the Covid-19 crisis. Thank you, Merkur Gaming India

Employer’s Response

Dear employee, thank you so much for the positive 5-star feedback! We're delighted that you found the work environment at Merkur India to be fabulous and office culture friendly. To see our vision of building an employee-centric enterprise come to fruition and resonate so well with you encourages us to keep doing more and be better at what we do best. Furthermore, the management and teams at MGI constitute the brightest minds and industry experts in the country who share a camaraderie built on cooperation and respect. And we're pleased you're witnessing that camaraderie and flourishing under its influence. Happy to have you on our team, Merkur Gaming India