Merkur Gaming India Noida Reviews

Employer's Response

Dear Employee, Thank you for your positive and valuable feedback. We’re delighted to know that our foundational drive to create a congenial work environment has resonated so well with you. Secondly, mutual support and respect lead to a long-lasting camaraderie that we, at Merkur Gaming, always root for. And knowing that you share the same with your colleagues is music to our ears. Speaking of infrastructure, we firmly believe in creating an aura that nurtures growth and development, and aesthetically pleasing workplaces like ours are an absolute delight as they bring about an irreplaceable inner cheer. Furthermore, our establishment houses world-class equipment and state-of-the-art gear and systems for our team to work on, learn and stay on top of their game. Situated in the heart of Noida’s IT Park, our infrastructure is undoubtedly a cut above the rest. We’re so happy that our new endeavour, the terrace café, has become a place for you to unwind, grab a bite and engage in joyful banter. On the subject of our WFH policy, please note that our operational modalities require our employees to be at the office. That said, we do offer work-from-home arrangements in unprecedented events/situations such as the Covid-19 crisis. Additionally, our flexible work policies permit the employees to choose a clock-in-time/work window at their convenience, thereby enabling them to complete the standard number of hours per day or week when it suits them best. If you have further suggestions, feel free to use the suggestion boxes at the office to anonymously express your opinions/concerns. We’re proud to have you on our team. Keep growing and stay safe, Merkur Gaming India

Employer's Response

Dear employee, Thank you for the positive feedback. We're delighted to know that you found the work environment at Merkur India to be great. To see our vision of building an employee-centric enterprise come to fruition and resonate so well with you encourages us to keep doing more. Happy to have you on our team, Merkur Gaming India

Employer's Response

Dear Employee, Thank you for your valuable and positive feedback. Especially, pointing out the ‘pros’ which are the sine qua non to any successful employee-centric enterprise. We foster a thriving work culture and believe that our employees deserve an environment and a culture in which they can excel, grow and learn with the peace of mind that they are in good hands and we are very committed towards it. As a technology company, we are progressive in our policies and believe in cultivating diverse talent, developing an engaged workforce, leveraging unique experiences and perspectives, and sparking innovation through collaboration. Thank you for being part of the team and staying motivated. Team HR – Merkur Gaming India

Employer's Response

Dear Employee, Thank you for your valuable and positive feedback. Especially, pointing out the ‘pros’ which are the sine qua non to any successful employee-centric enterprise. Our organization is predicated on a strong value system. We are a diverse and inclusive workplace and believe in equality and equity. As a technology company, we are progressive in our policies and believe in cultivating diverse talent, developing an engaged workforce, leveraging unique experiences and perspectives, and sparking innovation through collaboration. We endeavor to make our employees feel valued members of the team. Please consider that at times certain policies and practices may not cater to an individual’s interest or benefit. It is because circumstances and situations are not equal for all. In such times, it is urged that the concerned employee like yourself communicates its concerns to the reporting manager or the HR team and work out a solution, collaboratively. We would like to reiterate that our policies are not biased towards any particular employee. The management has exemplified in action and conduct time and again that employee well-being and fostering a fair environment for our employees is a top priority for the organization. Team HR – Merkur Gaming India

Employer's Response

Dear Employee, Thank you for the feedback. Glad to know you are enjoying working at Merkur Gaming India! It is our endeavor to provide a thriving work culture and environment to all employees. Thank you for being part of the team and staying motivated. Cheers, Stay safe. Team HR – Merkur Gaming India

Employer's Response

Dear Employee, Thank you for your valuable and positive feedback. Especially, pointing out the ‘pros’ which are the sine qua non to any successful employee-centric enterprise. It is our continuous endeavor as an organization to build a thriving workplace committed to growth and development. We believe that our employees deserve an environment and a culture in which they can excel, grow and learn with the peace of mind that they are in good hands and we are very committed towards it. Thank you for sharing your inputs and suggestions on the online payroll system, we will certainly consider this in our future planning. Stay safe. Team HR – Merkur Gaming India

Employer's Response

Dear employee, Thank you for your feedback. To begin with, your coarse choice of words to describe the company and its culture thoroughly maligns and misrepresents its image in front of prospective employees. It also comes as a severe blow to those who dedicate themselves to building and maintaining a positive work culture at Merkur. Secondly, in contrast to what you wrote, we have a strict no-tolerance policy for the usage of any forceful methodologies at Merkur India. We have a structured and seamless review mechanism that periodically assesses the performance and productivity of an employee based on specific benchmarks and organisational objectives. Our policies are unbiased, and our employees are solely rewarded on the basis of their merits and initiatives. For underperformers, we extend further support through mutually discussed improvement programs to help them perform to the best of their ability. Despite all efforts, the underperformance might persist, and in such situations, appropriate actions are taken. Of course, legal or disciplinary violations demand instant and critical actions and such cases are dealt with differently. Thirdly, the notion of strict timings being enforced on our employees is absolutely false. In fact, our flexible work policies permit the employees to choose a clock-in time/work window at their convenience, thereby enabling them to complete the standard number of hours per day or week when it suits them best. Had you taken the approach of writing a constructive and detailed review to articulate your concerns, we could have helped you better. Alternatively, you could have used our internal communication channels to reach the right ears in the right manner. Our systems provide multiple ways to make yourself heard - you can speak to your reporting manager, reach out to the HR team or even the top management, for that matter. Furthermore, we have suggestion boxes at the office if you want to express your concerns anonymously. Please feel free to do so if required. Thank you, Merkur Gaming India

Employer's Response

Dear Employee, Thank you for the wonderful feedback. Glad to know you are enjoying working at Merkur Gaming India! It is our endeavor to provide a thriving work culture and environment to all of our employees. As you correctly placed it, we are a people-centric organization and follow an “employee-first” policy, and a lot of the initiatives and policies in the organization are positioned around it. We believe that our employees deserve an environment and a culture in which they can excel, grow, and learn with the peace of mind that they are in good hands and we are very committed towards it. We are incredibly proud of our workplace and provide a diverse range of benefits to our employees that make life better - at work. Thank you for being part of the team and staying motivated. Employees like you set a positive benchmark for the entire team. Cheers, Stay safe. Team MGI

Employer's Response

First off, thank you for your feedback. It is our endeavour to support our employees during this time of crisis while maintaining business continuity. We appreciate our employees for their resilience and perseverance during this time. We are all in this together. Safety of each and every employee is paramount to the management. Secondly, with respect to your feedback or ‘dislike’ that there’s ‘nothing new to learn’, it is imperative to state that we place a huge emphasis on continual learning. Should you have expressed your intent to enhance your learning curve, we are sure that you would have taken advantage of the numerous ‘learning’ opportunities that are offered to the employees on a regular basis. We engage our employees in Professional Development programs, workshops and training courses which help in enhancing their learning curve and polish their skills. We facilitate internal team movements whenever there is a requirement and skill fit helping employees to grow professionally and to provide avenues to reach individual career goals while fulfilling the company's mission. To that end, we have a transparent appraisal and performance review process which takes place every 6 months. These are scaled-down reviews which focus on describing strengths, weaknesses and steps to take individual performance to the next level. We at Merkur Gaming India provide multiple avenues to reach individual career goals while fulfilling the company's mission which includes timely performance appraisals i.e. transparent, fair, and meaningful, advancements in terms of work, and opportunities to move up the hierarchy. Regarding "strict work timings", it is imperative to state that we acknowledge that our employees need flexibility in work schedule to balance work with other demands and responsibilities, and therefore, provide - work from home option (on an as-needed basis), adjusted work schedule (team members may want to work the standard number of hours in a workday or workweek but vary their start and end times), paid Short leave every month and even part-time schedule. Our HR team does diligently prepare and adjusts the Holiday Calendar to ensure availability of long holidays / weekends whenever possible. We believe that “Happy people always give their best” and that is the culture which is running through the core fabric of our existence. Presently, our work force is working out of home and the management continues to extend all possible support to each and every employee. If you have anything particular in mind, please feel free to give your suggestions to HR. Let us assure you that we are open to well-founded suggestions and we take serious note of it.

Employer's Response

Dear Intern, Thank you for leaving a positive feedback. We’re happy to hear that our effort to build a supportive environment conducive to continual learning and growth resulted in an insightful experience for you. Building a cohort of like-minded individuals has always been at the top of our priority list as that brings about a mutually motivating work culture that’s priceless. Additionally, a group of kindred minds under one roof encourages a healthy flow of knowledge, and anyone who is coachable and passionate, such as you, will always get to learn invaluable lessons at Merkur. We’re grateful that you entrusted us with building a solid foundation for you early on in your career. To your bright and prosperous future, Merkur Gaming India

Employer's Response

Dear Former Employee, We regret to note that your feedback contains some serious and unfounded allegations and rude remarks about the company and its culture. A bare perusal of the feedback indicates that it has been made with the intent of defaming the organization and hurting its reputation. The language is thoroughly malicious, defamatory and unsubstantiated with the intent to mislead prospective employees. We are genuinely concerned. It is further disturbing to note that you are one of us holding such deep grudges and misguided beliefs about the organization. Our employees take great pride in being part of the Merkur Gaming India team. We follow a democratic and participative leadership style and it is exemplified by our “employee first and employee-friendly” policies and this definitely hurts the team spirit of those who continue to work hard towards building a positive workplace culture. Speaking of growth, we place a huge emphasis on continual learning. To that end, we provide employees with Professional Development workshops, training courses —whatever inspires curiosity and develops abilities. We offer numerous rewards and benefits to our employees – including but not limited to medical insurance, health care drives, wellness programs (in-house yoga classes and gym) flexible, reasonable work-from-home arrangements whenever possible, cultural and sports clubs and, of course, spectacular parties and annual team retreats. We offer competitive pay and benefits as per Industry standards, but we always look for ways to reward those who stand out among their peers and demonstrate true dedication. We also appreciate loyalty, and we show it with anniversary awards like cash rewards for long-term service for 3 years, 5 years and 7 years and Star of the Quarter Award. In fact, we are proud to state that we have a very low employee attrition rate. Many of our staff have been with us almost since the inception. People are our most valuable asset and to show that we care, the organization sponsors the health coverage plans (medical insurance) for all employees. We can proudly say that we have the lowest attrition rate in the industry. As a successful organization, we believe we have an obligation to give back, help other people, and empower our employees to do the same. Throughout the year, as part of the Merkur Outreach program, our offices devote time and resources to espousing causes in their community and beyond—sometimes in the form of donated goods and volunteerism. In light of the above, we regret to say that the feedback is unsubstantiated and unwarranted. That said, we would like to give you an opportunity to share your concerns and have a dialogue with the HR team as it is not possible to address all the points here in this response. We are certain that it would clarify your doubts. Let us assure you that we welcome any constructive feedback if it benefits the employees as a whole. Your cooperation in this regard would be appreciated. Thank you.