Lenskart Senior Customer Service Executive Reviews

Likes

Overall company okay but some people way of giving work pressure not at all good I got very bad experience working under naresh negi AOM working under him lot of stressful life.

Dislikes

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Salary on time

Dislikes

Their is no work life balance employee are doing overtime without any pay some time authority will say arrange some snacks for extra duty.company just focusing on sales but among 10 employees 8 are unhappy.Because of work life balance and many more challanges are there like company is giving 14 days exchange and return policy but onthe other hand for the stores they have set the benchmark for return. Those who need salary on time they will happy to work with Lenskart....Read More

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Working at Lenskart offers a dynamic environment where I can grow professionally, and the team is supportive, making it an enriching experience. The focus on customer satisfaction aligns with my passion for delivering great service.

Dislikes

"I’ve found that the workload can sometimes feel overwhelming, and the communication from management could be clearer. A more balanced approach to task distribution and better transparency would help improve overall efficiency."

Likes

What a joke nothing you will like it and in lenskart if you are a sales executive then you will be treated like stray dogs

Dislikes

Trust me I had worked for lenskart atleast 1.4 years at first it was going good but all of a sudden the company policy and people of lenskart is totally useless. If you are a sales executive then you have to forget your self respect you have to clean the mirror glasses, eyeglasses, sunglasses and even you have to clean floor. Guys you will be crying to working here. If you don't get the job then apply here but get ready to face so many problems and hurdles may be you will be sacked by doing some politics. Find another job....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Vey disappointed from lenskart . He doesn't any care of employees incentevises also cut by the company. No leaves provided by company .The average work period in lenskart only 6 month. No job secure and misbehave by the area managers. No national holiday also not provide compensate leaves 😢 I recommend to doesn't join the lenskart in any circumstances.

Dislikes

Misbehaviour of the top level management. No leaves provided in case of emergency. Staff shortage is also main problem.

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Nothing just a day shift scam

Dislikes

They say it's a premium process but it's purely domestic. When it comes to policies it's worst. They fooled you at the time of interview about leaves and Indian holidays. The moment you hit production, real scam starts, you will be questioned everytime for the leaves and even for your week offs. No work balance at all.. You are just slave for them. I don't know what they are doing under a big brand....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Very poor experience at lenskart not a proper timing of job no fixed week off no break or lunch time only you have to work for their targets

Dislikes

Very poor experience at lenskart their you a staff u are a naukar of your manager or area sales manager

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Only on time salary

Dislikes

Management problem Big mistake I have join lenskart My role was Sales excutive but they have not disclose that in your payslip or offer letter,, you will get trouble to get new job for this Thay will not do any help if you face any kind of other problem like I have a problem with my bank account that haven't changed my salary acc ,, I have to leave my job for this small resion Also thay will suffer you for getting your fnf sattlement, thay not give you last month salary,,...Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Their starting salary package

Dislikes

Lenskart is a nightmare for optometrists! They make you clean the store, push you to sell like a salesperson, and torture you over eye test and sales targets. There’s ZERO respect for optoms you’re just another tool for their profits. Short on staff? Too bad, you’ll be sent to random stores anytime. They hire optometrists who don’t even know how to do an eye test, just to fill vacancies. They will make you work for more than 10 hrs without extra pay.They will force you to do more than 10 hours shift just to clean the store.The "happy employees" you see online? FAKE. No one stays for long because the work environment is toxic. If you have self-respect, DO NOT join Lenskart!...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I had join lenskart thinking that it's a better option for growth but i was totally wrong they won't tell you the guidance for the growth

Dislikes

1.If detractors comes for quality issue also then also the staff only has to cover by getting promoters 2. Many time there's no information for app Or software update 3. Policy suddenly changes for cx also and for staff also 4. Higher stock losses 5. Very minimal incentives 6. Very minimal leaves 7. No support from hr till the manager or area manager approach it 8. Morr over point but coming right now in my mind...Read More

Likes

Job is not secure in Lenskart company, management is very useless, they threaten me, I have to stay awake day and night during the job, they put too much pressure on me, kaaam ka

Dislikes

Very poor campany I have no words for lenskart campany

Work Details

Work days: Monday to Saturday (Flexible Timings)

Likes

Nothing

Dislikes

Area Operational Manager think that the Store Managers are their Prisoners. No rest on weekly off,s if store not performing while store manager is on off than AOM told to cancel their plans and go to store. Not appriciating your work always demotivate and huminlize you . Too long concalls not about business AOM share his personal thoughts. Maine vha ese dekha vha vyse dekha bla bla type talking and shouting without any reason...Read More

Likes

This is not good for the future of Lenskart West zone as no one will be able to continue the job at the next level. Bhumika Thakkar HRBP You took a lot of time to release my salary with certificate and in that also you are showing zero days notice period whereas we have done a full 1 month notice period survey this is very patheticculture and this is completely wrong activity. Dear Team, I have already given notice period as per company Policy and systematic way. But I don't understand why FNF settlement 0 days notice period mention. Don't quote wrongly, Plz kindly do the needful. I'll attach all supporting data available at the time of resignation lenskart.com I'm looking for your support on this FNF settlement plz rectify data & reissue revised FNF settelment....Read More

Dislikes

Management team

Likes

Overall V.v.v.poor experience & pathetic firm..

Dislikes

🦻👎👎👎👊 1.Daily basis 3/4 hour extra time work.. 2.After Extra time work they can't provide full salary. 3.If store Target achieve, incentive not given to staff. 4.Daily concall 8/10 in unprofessional language. 5.Any time transfer to manpower 1 location to other. 6.Manpower crunch always. 7.Mistrey Audit used for staff cut incentive. 8.HR policy for Harrasment (Not support for any staff) 9.Store expenses used first for pocket when expenses submit for approval not approved. 10. If you stand store for growth 📈 they not appreciate. Moral of story :- Waste time & experience. big👎👎👎...Read More

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

Company is good but AOM, cluster optometrist, HR, HRBP, all is not responsible person. They always bother employees. They don't do their job properly. They always put pressure on employee to do better sale.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

fast-paced growth environment, ample opportunities for career advancement, a focus on customer satisfaction, innovative technology in the eyewear industry, and the chance to contribute to making affordable eyewear accessible to a wide audience

Dislikes

high pressure sales environment, lack of work-life balance, inconsistent compensation, poor job security,

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.