Legend Footwear Customer Service Administrator Reviews

Employer’s Response

We're thrilled to hear that you appreciate the growth opportunities, engaging work, and positive work environment in our company. Your satisfaction and professional development are our top priorities. Please know that we're actively reviewing our policies to strike a balance between structure and flexibility, ensuring a better fit for our team members' needs. Thank you for your dedication and valuable feedback.

Employer’s Response

Hi, thank you for sharing your feedback with us. We believe that challenges and diversity in tasks are essential for personal and professional development. we are pleased that our flexibility in hours contributes to your comfort and productivity. I apologize if you have been experiencing challenges in maintaining a healthy work-life balance. we are committed to addressing this issue and taking steps to improve work-life balance for all our team members.

Employer’s Response

Hi, Thank you for sharing your feedback with us. We're pleased to hear that you appreciate the stability of your role, even as an outsourced team member. We understand your concerns about being watched while working and the impact it has on your performance and confidence. We take your feedback seriously, and we'll explore ways to address this issue to ensure you feel more comfortable and confident in your role. Your well-being and productivity are important to us, and we value your input in helping us create a better working environment for you.

Employer’s Response

Thank you for taking the time to provide feedback on your experience working with us. We’re glad to hear that you appreciate our on-time salary payments and the clear distinction we maintain between work and weekends, ensuring no weekend disturbances and no alternate Saturday shifts. We also appreciate your constructive comments regarding shift flexibility, benefits, and festival holidays. We are continuously evaluating how we can provide better flexibility and benefits for our team, and your feedback will contribute to that process. Thank you again for sharing your thoughts. If you have any further suggestions, feel free to reach out. We’re always open to hearing more from our team on how we can enhance the workplace

Employer’s Response

We're delighted to hear that you appreciate the flexibility of full-time remote work and the convenience it offers in terms of travel. Your satisfaction and well-being are important to us. While we strive to provide a flexible work arrangement, we also acknowledge the need for fair and equitable compensation policies. We'll take your feedback into consideration as we continue to improve our practices.

Employer’s Response

Thank you for sharing your feedback with us. We are delighted to hear that you value the work life balance we strive to maintain and that you appreciate the challenges that come with navigating multi-country marketplaces, which contribute to your professional growth. While we aim to maintain a consistent schedule for operational efficiency, we will certainly explore opportunities to introduce more flexibility where feasible. Thank you again for your valuable feedback.

Employer’s Response

We're delighted to hear that you find our management team supportive and appreciate the seamless collaboration with other departments. Regarding your concern about job security as a contractor, please know that we value your contributions immensely. We're actively working to ensure a stable work environment for all team members. Thank you for your dedication and valuable insights.

Employer’s Response

We're thrilled that you're enjoying the learning opportunities, strong work ethics and our competitive salary and benefit package. We hear your concerns regarding employee engagement and flexibility. rest assured; we're actively working to enhance these aspects to create a more dynamic and accommodating work environment. Thank you for your dedication and insights.

Employer’s Response

Thank you for your Valuable feedback! We're thrilled to hear that you value the learnings and the compensation. Your satisfaction is most important to us. We acknowledge your concerns about the lack of flexible working hour/holidays and parking issues. Rest assured; we're actively working on improving these aspects to better meet the needs of our team members.

Employer’s Response

Thank you for sharing your thoughts! We're delighted to know that you're satisfied with the salary, especially in comparison to competitors. We understand that the strict company policies and fixed work timings can feel restrictive, but they are in place to ensure smooth operations and consistency to provide best customer service experience. We appreciate your feedback and are always looking for ways to improve the work environment while maintaining high standards. Your insights are valuable to us!

Employer’s Response

Thank you for your thoughtful feedback and for being a valued member of our team for several years. We're glad to hear that you've appreciated our competitive salary, clear boundaries with work-life balance, weekend offs, and flexibility with holidays when requested in advance. These are key aspects we focus on to ensure a positive working environment. We also appreciate your understanding regarding the use of the IP camera. As you mentioned, it’s in place to support our global operations and ensure smooth attendance tracking, especially with remote work. Our reporting and attendance policies are there to maintain quality and efficiency, and we are pleased to hear that once familiar with the process, you found it manageable. Thank you again for your commitment to Legend Footwear. Your continued success and comfort in our environment are important to us.

Employer’s Response

Thank you for your feedback. We regret to hear that your experience didn’t meet your expectations. To clarify, we provide scheduled breaks during work hours and encourage staff to use them appropriately. Our leave policy is structured to accommodate requests, particularly when submitted in advance. While we may not always be able to approve multiple leave requests simultaneously due to business needs, we aim to manage this fairly. The monitoring systems we use are in place to ensure quality control and data security, not to micromanage employees' day-to-day activities. In just two years, we’ve grown from 0 to over 40 staff in India, a testament to our commitment to operational excellence and providing career growth opportunities. This success is driven by teamwork and a strong focus on staff performance and well-being. As for terminations, we follow a clear disciplinary procedure, including proper warnings and due process, ensuring fair treatment at all times. We appreciate your input and remain focused on improving the work environment as we continue to grow.