JustDial Customer Service Manager Reviews

Likes

The company's working style is highly commendable, surpassing that of a typical office environment. Additionally, the team demonstrates excellent collaboration and coordination, contributing to a positive and productive atmosphere.

Dislikes

However, the company's customer service point is highly disappointing. During field visits to customers, we often encountered their frustration, which sometimes escalated to verbal abuse or being asked to leave their premises. The company would automatically deduct payments through ECS, and despite customer requests, they failed to stop these deductions. Additionally, the inquiries sent to all customers were identical, lacking personalization or attention to individual concerns....Read More

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country, International Travel.

Likes

Nothing

Dislikes

New employees taken only to generate leads and get fired after 1 or 2 months....dont spoil your career in this company ... totally Waste of time... No support by anyone.... You will be called in morning at 8:30 in main office and to leave field after 8:30 .... Full day concall on zoom , WhatsApp, google by city head and all other managers one by one asking for sale ...if you don't then you'll be marked Lop ... They are not bothered to change the work style... every new joining requires time to understand market ..they will start asking after 10 days on field......Read More

Work Details

Work policy: They will call you on Sundays also

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Well, if you want to learn Politics before joining Politics , you are welcomed here, All Managers are Ladies am proud of them how effortlessly they support each other just to have talk behind their backs, and bring them down. and the work culture is horrible.

Dislikes

Dislike of nothing just, they will ask you to bring sales even they them self can't do it, your personal life would be f#ckd up, No phones allowed, they will take your phone and locked it in locker. they will make you seat in office if you don't bring sale, they will insult you. call you with names, They will just pressurize you to work non stop as if you are money printing machine.

Work Details

Work timings: Strict Timings

Likes

Their is nothing likes in the company

Dislikes

Not 1 not 2 their are bunch of negative points huge pressure salary deductions and politics is more in this company then country... main thing you people need to know is no growth or very very very slow growth and your salary wont match your designation. Worst company with big brand reputation which might perish in coming days.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

My work experience in Just Dial was very good and manager's support was also good

Dislikes

The plans and policies of Just Dial company were very bad because the customers paid money but did not get any benefit. I am not saying that the company is bad but if the customer's plans were beneficial then the customer would have

Likes

Nice company

Dislikes

Job security is big problem

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Company was good

Dislikes

Company culture was not good

Likes

Just dial is good company but some managers are really bad.

Dislikes

Management level is not good

Likes

The only good about justdial is salary they provide for freshers in entry level job in the job market both Marketing field and Tele - sales Representative....

Dislikes

I have worked as a Tele - Sales Representative in Hyderabad.. The salary is good but there is no job satisfaction. Even if you do a sale ( Package) but the Customer is not Satisfaction and he totally blame you for the thing for the sales we will get the incentive but we will regret the thing we have done To them in Sales Call we totally provide them the wrong information about how they can grow the Business in online but they are lot of people who have took the Package and ( The higher you pay the higher you will receive leads ) They will be no leads to the Customer who take Entry level Package ( Low budget Package ) Even if ther Pay for Highest Package the is no 100% Sure the will get the business It also depends upon customer luck Even if Customer want to stop the Esc ( Emi ) they Company will not cancel the Ecs so Easily the Customer have to visit the Office so many time The Package Contact will be 1 year but the Company will defect the amount after the Contact Finished ... And one more if want to join the company and you don't have Empathy or Sympaty towards the customer you can do a good Sales in the Company and Can Earn a good amount of Money ( insensitive ) By providing the fake promises to the Customers. And there will be no job security in this company if don't reach you target they just remove you from the Company or they just put to much pressure on you to leave the Company They will be Daily hiring in this Company every month 10 to 30 people join the Company and also 10 to 30 people leave the company...Read More

Likes

Things i liked about Justdial kolkata branch that of you want to earn money then its a right place.

Dislikes

They don't have good management. They over pushed every employee to work from 9am to 8 pm and they also give work in sunday without any information before. They blame employees for the company management. They don't give any values for employees personal space or private life even if the employee is facing helth problems, Justdial still pushing them to work overtime without any overtime pay.. they tortured every employee metally. And the worst part is Justdial is a customer service based company even though they didn't give service to their customers ....Read More

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Salary and incentives Product

Dislikes

Toxic environment, Uneducated sales managers abused and insulted from morning till evening, There is no time limit here, even on Sundays one has to work, There is no value for the employee here, there is never any appreciation, There is no professionalism, it seems like doing labour work

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Money we can earn.

Dislikes

Professional employee and Mazdoor. There is no difference. Salaries are very low no increment on time. Work pressure is High. Product are not changeing nor pricing changing only they as sales. There is no improvement on services. Management politics. Manager language is very bad like South head, vps, avs, manager, just go pic up thesales. If we are not doing salary deduction of 10 days or 15 days work culture is very bad. You can't learn new things zero silks....Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Likes

The working environments is good, No pressure is applied over an employee to work overtime. There is scope to switch between departments and profiles.

Dislikes

Salary is low as per the market average salary. Increments are really low. Doesn't feel you got an increment every year. Insurance is provided but insurance companies only pay 20-30% of the overall spendings which doesn't help either.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Earning is Good if you are really workaholic

Dislikes

Lots of Politics. No Work culture. You need someone on your upperhand to be safe and sound. No HR rules and regulations. No work timings. Working almost 12 hours a day. Lots of abusive words and misbehaviour by Manager. No security of Job even after Top Performer in company. Lots of harrasment from Manager without any reason.

Likes

Most third class company . You work whole month but at the time of salary you see your salary will deduct for no reason.

Dislikes

I worked here for 2 months. 1 st month my salary was hold and 2nd month my salary was deducted for 9 days without any reason without take any leave.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

The only positive aspects are the timely salary and the brand value of Justdial.

Dislikes

In the Kolkata branch, during the probation period, the salary is not fixed. From the first month of joining, a target is set, and if the target is not met, the salary is deducted. There are two types of roles: Calling and Marketing. In the Calling department, the salary is fixed, but the drawback is the working hours, and Performance Improvement Plans (PIP) are common. In the Marketing department, salary deductions and PIP are also common, even during the probation period. The probation period does not end after three months unless the target is achieved. Both salary and incentive targets are in place.The company does not cover travel expenses, but frequent travel is required....Read More

Work Details

Work days: Monday to Saturday (Strict Timings)