InsanelyGood Customer Service Executive Mumbai Reviews

Likes

Everything is good

Dislikes

.Nothing much

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

I used to work for it when it was SuprDaily and it was an awesome place to work. They provide us laptop to our home when the lockdown was announced. Unlike other bpos, they had support staffs who were in charge of supporting employees during a difficult call or chat. The TLs were a bit strict but still better than some other BPOs I have worked for. Overall it was a good experience until they decided to transition their customer service dept to Kolkata based fusion bpo service, in the name of cost cutting. The management of Fusion was the worst ever. Don't know why SuprDaily decided to trust these guys for handling their customer support staff. There was no limit placed on the volume of chats an employee received. I used to login and boom! 20chats used to drop in my chat bucket and I was responsible to answer all of them while maintaining my FRT and AHT. Fusion team leaders had no sense of understanding they were mindlessly highlighting numbers when even they knew that it was near impossible to maintain them. Enough of my rant though. I hope Insanely Good didn't hire Fusion again....Read More

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Yes because this company is new in the market I like to work hard in this company and get the better post

Dislikes

Sometimes management

Work Details

Is very good to time to work with supr daily

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employee Benefits

No idea for that