IDFC FIRST Bank Assistant Manager Customer Service Reviews

Likes

Its a good bank. Employees are having great benefits

Dislikes

Work life balance is good if you are staying nearby to our office. You are made to sit back and work extra. Managers exploit their team members. Quantity is given importance rather than quality of work.

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing as such. Loans were provided to employees at minimum interest rates

Dislikes

Company Culture is not good. Everyone is threatening everyone because of staff loans, management should work on curtailment of such behaviour. HR is unaware of basic policies, when on boarding they say that bonus would be around 40-50% but at appraisal time everything goes below water. During onboarding clearly mentioned that as perbanks policy holidays on weekends, but after joining it's revealed that working is essential on weekends in month ends Such pathetic policies they have....Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Likes

Employee benefits as per banking industry is good if u have home loans

Dislikes

Work life balance, leadership is like complete egoistic and worst, salary hike is not based on performance, job security is close to nothing

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The organization's emphasis on ethical practices, transparency, and creating a positive social impact resonates with values.

Dislikes

"I feel that the organization could place greater value on employees who demonstrate both hard work and smart work. Recognizing and rewarding efforts more effectively could help boost morale and create a more engaging and motivating workplace environment."

Likes

Team Management and support for new ideas for business growth to Branch overall pan India

Dislikes

Knowledge and understanding to all employees both onroll employee and contract employee in organisation.

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Likes

Many employees at IDFC First Bank appreciate the positive work environment, supportive colleagues, good learning and growth opportunities, a focus on work-life balance with flexible schedules, and the chance to contribute to a company that values ethics and technology in its banking approach.

Dislikes

According to employee reviews, some common dislikes about working at IDFC First Bank include: extreme pressure to meet targets, poor work-life balance, lack of recognition for hard work, frequent organizational changes, a toxic work culture with office politics, and inadequate support from management; many also mention concerns regarding job security and a lack of clear career progression paths.

Likes

Nothing is there to like about this bank

Dislikes

Starting from the HR till the Unit heads everyone is only driving unethical sales and lest to think about the employees. Tremendous pressure for sales. Very rude and unprofessional behavior executed by the management.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Good work life balance and learning. Really a great place to work:) Hybrid working allowed and also permanent remote work for certain roles is currently allowed.

Dislikes

Appraisals are average, can do better.

Work Details

Work policy: 3 days/week from office

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Likes

The bank provides good exposure to different loan products. I have improved my communication and problem solving skills

Dislikes

Some customers have complex queries, but my team always helps me find the right solutions

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The learning curve is great! I worked on complex cases, and my seniors guided me well. The bank ensures we have the right tools to work efficiently

Dislikes

Sometimes analyzing large cases is challenging, but my team is always there to support.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

The branch environment is positive and supportive. I have improved my customer service skills and learned banking operations thoroughly.

Dislikes

Cash handling cab be stressful sometimes

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

The risk management frame work is efficient and i have gained valuable skills. My colleagues are knowledgeable and always willing to share their expertise.

Dislikes

None from my experience

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

All the above things depend on the team, few teams are really very good and few teams are horrible due to the environment created.

Dislikes

Few teams really make it difficult to survive in idfc which may lead to hyper tension

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Very bad management, kind of fraud people, they don't adhere to their CEOs emails, extreme overtime everyday and no ot paid

Dislikes

It's a very bad company to work for, you will have no proper time to logout, they make you sit for extra hours everyday without paying anything extra, even women are asked to stay and they don't let you leave. It's like a jail, pathetic management.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing to like... Toxic HR.. bureaucracy at peak... Senior management indulged in corruption. Exploiting employees in all the ways.. pathetic culture.

Dislikes

Everything is really eligible for all the dislikes.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

It was a bad decision to work with such bank

Dislikes

I was on notice period due to my health condition but after a month of serving my notice period my health was not that good to resume work. Even after submitting medical documents my employer terminated my service and stating that I need to pay the rest of money for the remaining days of my notice period and does not settled my FNF stating it's in negative

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.