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ICICI Prudential Life Insurance

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based on 6.2k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Financial Services Company - 2024

About
Reviews
6.2k
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194
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ICICI Prudential Life Insurance Customer Service Executive Reviews

Updated 5 Feb, 2025

Overall Rating

3.7/5

based on 40 reviews

Rating distribution

5

22 (55.0%)

4

12 (30.0%)

3

3 (7.5%)

2

2 (5.0%)

1

1 (2.5%)

Category Ratings

4.2

Job security

3.6

Company culture

3.5

Skill development

3.3

Work-life balance

3.2

Work satisfaction

3.1

Promotions

3.0

Salary

What employees say about ICICI Prudential Life Insurance?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

72% employees reported

Flexible timing

55% employees reported

No travel

54% employees reported

View more detailed insights

Gender based rating

4.8

Rated by Women

15 reviews

3.4

Rated by Men

22 reviews

ICICI Prudential Life Insurance is rated 3.7 out of 5 stars on AmbitionBox, based on 40 company reviews.This rating reflects an average employee experience, indicating moderate ... Read more

ICICI Prudential Life Insurance is rated 3.7 out of 5 stars on AmbitionBox, based on 40 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in ICICI Prudential Life Insurance Customer Service Executive Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

40 reviews found

Sort by: Popular

Customer Service Executive in Chandigarh

Loan Insurance Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 20 Aug 2020

Likes

Good work environment andculture. Teammates are Supportive and the management is transparent. There is a huge cafeteria and gaming arcade for chilling. Company policies are good, appraisals are fair and they give good Salary hike and bonus every year.

Salary - Good
Skill development - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

There is a lot of politics and the management doesn't address our issues. Salary is decent but career growth is slow. There is a bond of 2years before which you cannot resign. On the job training is not given to new joinees.

Work Details

The job is quite interesting! I struggled a bit in the beginning as there was no formal training session. I learnt everything on the job. I got a chance to wear multiple hats and that helped me get a taste of different roles within the same team.

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Mumbai

Full Time

·

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 09 Oct 2023

Likes

Salary on time

Dislikes

No increment nothing once they are done with your work they will kick you and a single mistake you do you will get to hear bad words and torcher

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Kolkata

Full Time

·

Banking Operations Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 22 Jul 2023

Likes

I like this job..

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Life i

Work Details

Work days: Monday to Friday (Flexible Timings)

Customer Service Executive in Mumbai

Full Time

·

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Oct 2023

Likes

The work environment

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is nothing to dislike about the company

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Customer Service Executive in Bangalore / Bengaluru

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

5.0

Job security

1.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 25 Feb 2023

Likes

I Learnt new skills

Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Salary

Salary - Poor
Promotions - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Mumbai

Full Time

·

escalation dept Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Nov 2020

Likes

icici company always supports their employees and we all are thankful to our company that they open their office in lockdown period it was huge appreciable for him

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

salary increasing issue

Work Details

awesome

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves International Travel.

Customer Service Executive in Kolkata

Full Time

·

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 10 May 2023

Likes

Growth

Skill development - Good
Job security - Good
Promotions - Good

Dislikes

No work life balance

Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about ICICI Prudential Life Insurance.

Customer Service Executive in Varanasi , ballia

Operations Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

4.0

Job security

3.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 03 Sep 2021

Likes

1.The moment when I use to move out of office gate heading to my house But unfortunately con-calls, meetings even on the way. Some how u reached your room, you are still not safe your phone can start irritating you anytime, oh shit! Another call 2.Saturday's eve while leaving office gate Hassshhh!!! Finally a day for my self and family(sunday)...few moments later sunday morning u get msg and calls "it's a working sunday" so drop your family plans and rush to your 2nd home...Read More

Job security - Good

Dislikes

This box don't have enough space.

Salary - Bad
Skill development - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Work Details

Work timings: Flexible Timings

Discover interview dos and don'ts from real experiences

Customer Service Executive in Agartala

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

5.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 05 Feb 2025

Likes

Job security - Excellent

Dislikes

Salary - Poor
Skill development - Poor
Promotions - Bad
Work satisfaction - Poor
Work-life balance - Poor

Overall Rating

Customer Service Executive in New Delhi

Full Time

·

sales Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 22 Dec 2022

Likes

working structure career growth timely salary

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

pressure and timings

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Paltan Bazar

Full Time

·

Customer Service Operations Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 16 Jun 2022

Likes

Management is really good

Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent

Dislikes

We don't have any personal life here

Work Details

I have learned a lot from this job

Work days: Monday to Saturday (Strict Timings)

Customer Service Executive in Hyderabad / Secunderabad

Branch Operations Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 07 May 2022

Likes

Culture was good

Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Work-life balance - Good

Dislikes

Work experience was good ... Work balance is also good

Work Details

Work timings: Flexible Timings

Customer Service Executive in Pune

Full Time

·

Operation & Maintenance Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

4.0

Job security

2.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 22 Nov 2022

Likes

nothing much, but having interaction with different type of people increase communication skills

Skill development - Good
Job security - Good

Dislikes

Salary and appraisal and lots of work load

Salary - Poor
Promotions - Poor
Work satisfaction - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Varanasi

BD / Pre Sales Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 24 May 2020

Likes

ICICI prudential best supporting company for employees, in every situation. Even in this lockdown period, where many of the companies cut their employees salaries, fired them, at that time they supported by giving full salary including bonuses, as well as job security. One of the best company for their employees and for public as well.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Some of the branches, where growth part is low or can be said time taking.

Work Details

Working as customer service executive (CSE), in operation department, where I have performed from the customer service to upselling part (Multi- tasking).

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Executive in Anand

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 20 Aug 2022

Likes

Good workflow and fastest and easy working structure...

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Hard to say.....nothing

Work Details

Work policy: 3 days/week from office

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Hyderabad / Secunderabad

Phone Banking Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Mar 2021

Likes

Job security

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Work Details

Good

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Renukoot

Life insurance Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 04 Mar 2018

Likes

Very good experience and 100% job security

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing

Work Details

Nice

Work days: Monday to Saturday (Strict Timings)

Customer Service Executive in Bharuch

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

2.0

Work-life balance

posted on 28 Oct 2019

Likes

I love Icici Pru iife

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Work-life balance - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive

HR Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Jul 2019

Likes

All

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

All

Work Details

nice

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Agartala

General Insurance Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 17 May 2019

Likes

Customer service

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

All good

Work Details

It's overall good

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Top trending discussions

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Hi Everyone, I need your advice on selecting the right company. My top priorities are work-life balance and job security. Below are the offers I have: Capgemini – 24 LPA (21.5 LPA Fixed + 2 LPA Variable) Happiest Minds – 22.5 LPA (Fixed) Experience: 8 Years

Which one to choose

9 participants . poll closed

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More about working at ICICI Prudential Life Insurance

HQ - Mumbai, Maharashtra, India
Insurance
10k-50k Employees (India)
Public
Financial Services

People also ask about ICICI Prudential Life Insurance's Customer Service Executives

How is ICICI Prudential Life Insurance to work for?

ICICI Prudential Life Insurance is rated 3.7 out of 5, based on 40 reviews by employees on AmbitionBox. ICICI Prudential Life Insurance is known for Job security which is rated at the top and given a rating of 4.2. However, Salary is rated the lowest at 3.0 and can be improved. To know first hand how it is like to work at ICICI Prudential Life Insurance read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at ICICI Prudential Life Insurance?

According to AmbitionBox ratings, ICICI Prudential Life Insurance employees rate its salary and benefits as 3.0 out of 5. You can know more about ICICI Prudential Life Insurance Salaries at AmbitionBox

How is the work culture at ICICI Prudential Life Insurance?

Work culture is rated 3.6 at ICICI Prudential Life Insurance by 40 employees. While job security is rated 4.2 and work-life balance is rated 3.3 at ICICI Prudential Life Insurance. Read detailed reviews by employees of ICICI Prudential Life Insurance on AmbitionBox.

Tell us how to improve this page.

ICICI Prudential Life Insurance Customer Service Executive Reviews by Locations

ICICI Prudential Life Insurance Customer Service Executive Mumbai Reviews
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ICICI Prudential Life Insurance Financial Service Manager Reviews
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ICICI Prudential Life Insurance Branch Manager Reviews

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 40 ICICI Prudential Life Insurance reviews submitted by ICICI Prudential Life Insurance employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if ICICI Prudential Life Insurance is ...the right company for you. 72% of employees reported the working days at ICICI Prudential Life Insurance as Monday to Saturday. 55% employees reported the work timings at ICICI Prudential Life Insurance as Flexible timing. Read more

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ICICI Prudential Life Insurance Customer Service Executive Reviews

ICICI Prudential Life Insurance Customer Service Executive Salary

based on 108 salaries

₹1.5 L/yr - ₹4.5 L/yr

5% more than the average Customer Service Executive Salary in India

View more details

Employee Benefits for ICICI Prudential Life Insurance Customer Service Executive

Health insurance

3 total responses

Job/Soft skill training

1 total response

Retirement benefits

0 total responses

Office cab/shuttle

0 total responses

View All

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