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ICICI Direct

Compare

based on 235 Reviews

About
Reviews
235
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1.2k
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25
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ICICI Direct Customer Success, Service & Operations Department Reviews

Updated 31 Jan, 2025

Overall Rating

3.1/5

based on 13 reviews

Rating distribution

5

5 (38.5%)

4

1 (7.7%)

3

2 (15.4%)

2

3 (23.1%)

1

2 (15.4%)

Category Ratings

3.4

Salary

3.3

Job security

3.1

Promotions

2.9

Company culture

2.9

Work-life balance

2.9

Skill development

2.6

Work satisfaction

What employees say about ICICI Direct?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

57% employees reported

Strict (9am - 6pm)

51% employees reported

Within city

43% employees reported

View more detailed insights

Gender based rating

2.7

Rated by Women

7 reviews

3.1

Rated by Men

5 reviews

ICICI Direct is rated 3.1 out of 5 stars on AmbitionBox, based on 13 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more

ICICI Direct is rated 3.1 out of 5 stars on AmbitionBox, based on 13 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Explore Reviews by Department

Customer Success, Service & Operations

3.1

• 13 Reviews

BFSI, Investments & Trading

3.7

• 83 Reviews

Sales & Business Development

3.4

• 48 Reviews

Finance & Accounting

3.9

• 19 Reviews

Marketing & Communication

4.1

• 6 Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

13 reviews found

Sort by: Popular

Chief Relationship Manager in Vadodara

Full Time

·

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

4.0

Skill development

2.0

Job security

2.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 24 Dec 2024

Likes

I have learned lot of things. So learning wise icici direct is a good company

Skill development - Good

Dislikes

Work pressure is like hell lot of pressure in icici direct after merging with bank they are pushing lot of pressure.

Job security - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Senior Relationship Manager in Jaipur

Full Time

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

3.0

Job security

3.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 08 Jul 2024

Likes

Basically nothing

Dislikes

Office culture, senior’s behaviour

Salary - Bad
Skill development - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Employee Relations Executive in Pune (working remotely)

Full Time

·

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 29 Aug 2024

Likes

Future securities

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Rools and regulations

Top ICICI Direct Interview Questions

asked in Sales Manager interview

Q1. What is a different intraday or option expire ?

View answer (1)

asked in Senior Relationship Manager interview

Q2. What factors contribute to the determination of your offered CTC (Cost to C ... read more

View answer (1)

Get interview-ready with top interview questions

View all 10 questions

Equity Advisor in Ahmedabad

Full Time

·

Service Delivery Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 31 Jan 2025

Likes

Supporting collegues

Job security - Good

Dislikes

Work environment and pressure

Work-life balance - Bad

Work Details

Work timings: Strict Timings

Sales Manager in Guwahati

Full Time

·

Back Office Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 22 Dec 2023

Likes

Saleri on time

Dislikes

Management very poor

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Phone Banker in Mumbai

Full Time

·

ICICI direct Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 31 Aug 2022

Likes

Helpful/Good Colleagues. (P.s not superiors)

Dislikes

Job security is not confirmed, can transfer you from one skill to different skill Work load is more. Doesn't takes employees consent before moving them to different skill/department (P.s.It doesn't mean if the particular employee has agreed to be flexible so they should be moved without there consent or agreement..) Dominating Hierarchy No value to your opinions Genuine reasons also gets ignored easily and taken lightly of employees No extra curricular activities to make employees Little stress free in working hours No satisfied break times...Read More

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Credit Processing Associate in Indore

Full Time

·

Operations Support Department

5.0

posted on 02 Jan 2024

Overall Rating

You are reading trusted reviews. Keep reading to find out more about ICICI Direct.

Client Relationship Manager in New Delhi

Full Time

·

Operations Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

4.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 24 Jul 2021

Likes

Working in icici direct as a equity relationship manager doesn't feel good about anything..

Job security - Good

Dislikes

Very pressurized job, no work life balance, unorganised culture, and cheap quality level management..

Skill development - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Bad

Work Details

Not good

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Chief Sales Manager( Team Handling ) in Mumbai

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 Nov 2024

Likes

All 👍

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

💯% all' good

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Relationship Manager in Kanpur Nagar

Relationship Management Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 27 Aug 2021

Likes

Nothing

Salary - Good

Dislikes

Lock of motivtion ,Lack of support , lack of learing

Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor

Work Details

Average

Work timings: Strict Timings

Work related travel: This is a desk job.

Employee Benefits

Nothing

Manager select in Jaipur

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 25 Mar 2021

Likes

Job secured

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Activisation in every product is mandatory it impacts the promotion.

Work Details

Learning is good

Work days: Monday to Saturday (Strict Timings)

Sales Officer in Kolkata

officer Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Nov 2019

Likes

yes

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

overall good.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Relationship Manager in Patna

Full Time

·

After Sales Service & Repair Department

5.0

posted on 20 Dec 2023

Overall Rating

Top trending discussions

View All

Job switch advice

Hi All, I have 7 years of experience and I have currently offer for Data Engineer role from the below organizations- 1) Accenture 2) Cepgemini 3) Nagarro The CTC offer I am getting are almost the same (minor difference) for all these 3. Please help me to make better decisions (by considering growth, company culture, job security, and all other aspects).

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More about working at ICICI Direct

HQ - Mumbai, India
Financial Services
201-500 Employees (India)

Tell us how to improve this page.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 13 ICICI Direct reviews submitted by ICICI Direct employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if ICICI Direct is the right company for you. 57% of employees rep...orted the working days at ICICI Direct as Monday to Saturday. 89% employees reported the work timings at ICICI Direct as Strict timing. Read more

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ICICI Direct Reviews >
ICICI Direct Customer Success, Service & Operations Department Reviews Reviews

ICICI Direct Salaries in Customer Success, Service & Operations Department in India

Senior Relationship Manager 17 salaries	₹2.9 L/yr - ₹4 L/yr
Equity Relationship Manager 8 salaries	₹3.2 L/yr - ₹6 L/yr
Sales Executive 5 salaries	₹1.8 L/yr - ₹3.2 L/yr
Senior Sales Manager 5 salaries	₹2.5 L/yr - ₹4.5 L/yr
Relationship Manager 5 salaries	₹3.2 L/yr - ₹5 L/yr

Explore more salaries

Employee Benefits at ICICI Direct Customer Success, Service & Operations Department

Office cab/shuttle

1 total response

Retirement benefits

0 total responses

Stock options

0 total responses

Annual health checkup

0 total responses

View All

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