HCLTech Customer Service Professional Reviews

Likes

It gives opportunity to freshers to brush and up their skills and knowledge and gain experience from here.

Dislikes

The work culture over here is too poor and I found lack of management support. Shift timing is too long.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

This is all depends on your manager.

Dislikes

1. working hours there is no time limit of your shift. 2. Shift timing is changed every week or 2 times in a month. 3. Transport team is very bad. 4. HR said ask your questions but they guys have no answer about Appraisal or Salary increment/ promotion. 5. Appraisal is very bad like 1-5% only.

Likes

No learning

Dislikes

Full monitoring of timing and your breaks if exceed then u will receive mail from Rm Worst inbound calls Can’t leave system for long time and if problem in Laptop then it will count under ur fault

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

The only thing I like about working in HCLTech is that the NAME speaks it all. Bass Name kha rahi hai ye ab apna nothing else. Family relatives colony walo ke samne 1 respect create ho jati hai that this person is working in Indian MNC.

Dislikes

Toxic work culture No growth within the organisation. Even after you spend more time then the required time to switch IJP. micromanagement illegally use of authority by senior person Unprofessional behaviour by senior authorities employee HR partner don't listen to employees query and only support the managers in any case. They'll hire you work a X profile and will get you onboarded in a project with requirement of Z profile. This being either for the offshore employees or the bench employees. Appraisal letter is delayed by half a year. WFO is only applicable on Males at NV location as they a policy in which females are required to WFH after 7pm. Although these female employees don't have any problem in staying in campus in case there's any event or DJ night or some celebration kind of thing. The management have a very soft side for female employees....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Work life balance is great but depends on project and the management. Great choice to Kickstart career for the recent graduate.

Dislikes

No relevance for the LPA mentioned and take-home salary. Too many cuttings and dispersion. Don't expect hike and appraisals every year. Just for name sale they release and provide perks.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Established name in industry, ample opportunities for skill development.

Dislikes

Work culture is quite toxic, a lot of micro mamangement. Process management within HCLTech is quite poor.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work pressure is very less, there is no constant pressure of work

Dislikes

There is always salary discrepancies unnecessary deduction and they don't even inform what the deduction is all about

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Na

Dislikes

Even after 2 quarters the appraisal paper are not released properly they highlights process is all but even no proper timeline to maintain the papaer releases worst

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

N/A

Dislikes

Liers, in press conferences they said appraisals will be given to employees in OCTOBER while they have not even provided it till December and is expected to move forward to JAN OR FEB which was earlier expected for July. In short since 2 years no appraisals. Moreover forget about appraisals, they will even cut your EPB component. They don’t even have any process for deciding EPB payout, they randomly decide it. Sometime provide 80% for 9 score, sometime 50% for same 9 score...Read More

Likes

Good company, work life balance and job satisfaction

Dislikes

Appraisal cycle is very bad. It extends till months. Employee only hopes to stick to same team, manager and project till the letters are released. Any organizational changes within this 9-10 months of period screws the whole appraisal for an employee.

Likes

Now company has started working on new technologies and trying to make a product out of it, I am part of that team. So work satisfaction is there, along with no mandatory WFO ( it mostly depends on your project and manager).

Dislikes

Appraisals will be very less even if you are top performer. There are a lot of process involved to get certain approvals. No proper communication on hike cycle this time

Likes

One thing only that no one cares about you mean to say when are you coming or going to office...now it's upon you takes it positive or negative....HCLT or Wipro these companies are kind of Desi companies...if u r 3.1 + above band then 15-20 % salary they will make as bonus and wipe out

Dislikes

No salary increase from past 2 years, its luck for you if your manager hear your query, also 1-2 years of experience HR will be top of your head doesn't matter how much experienced you are

Likes

Nothing likeing

Dislikes

1) about organization the project are only support. 2) the hr is worst never ever they will reply you 3) forget about appraisal one of my team member is working from 3 year with no appraisal. 4) EPB is not given 100% even if you rating is above exceptions they will reduce your salary. 5) insurance policy is not good copy is more.6) timeing are worst in any shift you need to work but they will get join organization in 9am to 6pm later they will change...Read More

Likes

If you want a safe job where you dont get laid off, then this is a good company. They give you a healthy work life balance.

Dislikes

Forget about appraisals, hikes or bonuses. In 2 years i got zero hike. When they change project they could change your base location even without your consent. I was hired as an automation engineer but later i had to switch to linux System Engineer role.

Work Details

Work related travel: This job involves Travel Within City.

Likes

For learning and experience this is good company.

Dislikes

Negligible appraisal. No promotions . There is no standard of giving salary. Junior employee in same team with lower band could have higher salary than senior with upper band. They do not give any goodies on Diwali/new year. They do not give any money on referrals. Just the extra miles points.

Likes

Good to Grow with multiple Skilsets by having training sessions.

Dislikes

No work life balance, Client work needs to be delivered even after out of working hours. No transparency about salary or any other benefits which an employee is eligible. No promotions No hikes Yearly variable gets paid in the 15th month of annual cycle completion.