Hapag-Lloyd Customer Support Associate Reviews

Likes

I was able to learn new things

Dislikes

mullti task we have to take 120 calls along with 100 cases

Work Details

Work days: Monday to Saturday (Strict Timings)

Likes

Good environment, good campany and good management.

Dislikes

I have worked hapag in 4 years good campany but Low salary

Likes

Work culture

Dislikes

Salary is not competitive

Work Details

Work policy: 2 weeks each work from home and office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Learn a lot !

Dislikes

Cluture is okay but promotion is not good ,not a single rs increment happen

Work Details

Work policy: 15 days work from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Chill life

Dislikes

Less Salary Politics Admin department is worst

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

Annual bouns and the NSA allowance

Dislikes

Poor salary package need to put ching chang to top level management.

Likes

Everything is good but salary criteria is not good

Dislikes

Salary criteria is not as per industry standards

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good

Dislikes

Cab facility only one way

Work Details

Work policy: 2weeks wfh 2weeks wfo

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel.

Likes

The food in canteen is good. The team mates are helpful and friendly in nature. The management of company is good as well as they conduct regular events and give rewards and gifts to employees.

Dislikes

I feel that hikes, promotion and appreciation are not being granted fairly to everyone as per their work. Also, I have noticed the manager's favourite gets the promotion or appreciation more compared to rest of employees.

Likes

The work environment is good.

Dislikes

You can't expect better salary. The workload will be high for new users and the senior will not help if they asked. Most of the senior will not work properly, they know how to achieve target by using tricks and fake counts. You wouldn't recognise by anyone even though you're working hard. The real issue is salary for new joinee the will mention 16k but you will receive 12k in your account. Every month you will find some deduction in your salary, if you asked the HR they won't respond properly....Read More

Work Details

Work policy: 2 weeks office and 2 weeks work from home

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Apart from the yearly bonus which is also subjective to terms and conditions there isn't much to like here

Dislikes

Terrible management, reporting managers know less about shipping than the new comers. No possibility of future growth unless you can suck up to management

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Received an annual bonus due to the company's good performance. Salary Is paid on time.

Dislikes

1. Management Some TL are not worthy of their positions and some are very toxic, even going as far as threatening that they will give bad reviews about you to your future employer. Overall, low quality mgmt - its full of clowns. 2. Appraisal It's a joke, no matter how hard you work. If your accuracy drops below 99%, you get a bell during appraisal. 3. Food You get one meal and one snack/breakfast depending on your shift but they deduct this from your salary. With an already low in-hand salary, they deduct 2k just for the canteen every month. 4. Cab Men are just used as bait for the female drop cab facility. This mgmt can't afford bodyguards, so they club everyone the worst way possible so that females can get dropped off 1st, even at the cost of men losing 1-1.5 hours on avg every trip 5. Pay In-hand income is low if you remove performance bonuses, night shift allowances and other variables. 6. Roles/Responsibility it's a copy-paste job. Forgot advanced excel - even basic excel, isnt required. There is no standardisation in the process, yet they expect us to memorize SOPs of 40+ countries. Processes like documentation and amendments are terrible, as the supervisor pressures us to achieve targets by extending hours at home (but they won't add more people in team) or threatening us with PIP. If you are not working in RNA or RLA processes, forget about taking leaves during indian festivals. 7. F&F collection experiences First they made us wait for 3hrs just to collect the F&F cheque. Even after that they denied us to use the washroom. Imagine devoting your time to this company, only to be treated like a stranger without basic respect after you leave. I don't regret my decision to exit Hapag Lloyd GCC, thane especially after how they treated us during F&F. 8. Others Their tagline "we cre, we m0ve, we dlvr" is just gas - they only care about money and cost-cutting. Dont be misled by the "we are the 5th largest shipping company in the world; you'll be reporting to indian mgmt, so it will be worse. Its an avg company, nothing special about it 9. Suggestions For Freshers, just work here for 2yrs or so, then look for other opportunities elsewhere....Read More

Work Details

Work policy: 2 week WFO, next 2 week WFH

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Company with average package

Dislikes

As the company provide average package .u have to face lot of provoking from seniors and then wil challenge you as u can't take any decision against them. Cause company supports them.so if u need a average package and ready to face abusing then U could choose this company

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Likes

Refreshments and other festival culture

Dislikes

People on entry level are not empower about where they work and what actually it takes to be in the top 5 in rankings of shipping industry. So company needs to put light on since they are the route n it depends on the organisation if you want feed water to routes or acid.

Likes

Excellent company who fullfill all my financial needs. Always love this organisation who treat their employees like family members.thanks to the board and management I always like this organisation

Dislikes

Nothing

Work Details

Work policy: 2 week office 2 week wfh

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

None

Dislikes

Toxic work culture that promotes unhealthy work life balance. Poor leadership with no regards for one’s individual skills. No career path. Extremely poor experience working with this organisation.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.