Futwork Telecaller Reviews

Likes

I love working on Futwork

Dislikes

Na

Likes

Nice experience in this app

Dislikes

Call timing is to long

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Working culture, working opportunity, technology used in processes are up to the mark.

Dislikes

No non voice job

Work Details

Work policy: 3 days/week from office

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Likes

Likes

Likes

Likes

I like very much

Dislikes

Nothing

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Telecaller

Dislikes

A role that isn't challenging you anymore.

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

They provide work from home job that's the only USP they have at this point of time.

Dislikes

1. You can't choose your preferred project by yourself the HR will assign you the project earlier there was option to choose project after evaluating it from tele caller. 2. Daily Target system is poor it couldn't track your productivity with accuracy. a. First they followed call attempts target. 250 per day b. Then followed call attempts+talktime target. 350 perday c. Then followed points target (attempts+talking minutes). 420 d. At present they have introduced a new system in which a telecaller can't verify its authenticity which they named as working time (call ringing time + talktime). Working time Target is - 4 hrs. This is where they have exploited the workforce completely, the ringing time they calculate isn't accurate in short if you spend pure 1 hr 30 minutes continuously then only 1 hour working time will get added if you talk about this then you'll will suppressed and will be told nothing can be done. In earlier times they were very fair with telecaller but day by day started exploiting workforce through increasing targets. They did this only because in earlier targets they were not getting there desired talking minutes which they charge clients for and this was happening because the clients data used to so bad that calls didn't got connected and didn't gave outcome and they crunched rules several times to pressurise telecaller to work like bots and give out talktime and not leave work calls were not connecting. So in the end they ended attempts target so telecalller would solely get depended on talktime and struggle. 3. Team leaders are getting rude to telecallers Day by day they are being rude, unprofessional to the telecaller. Not even caring about any ethics or work culture. They will just burden you up to work blindly. 44.There can be a delay in data upload on some days/minor tech glitches. We term this as downtime. This is usually between 30 Mins - 2 Hours. In such cases, the target will be the same (1.E-4 Hours of working time). Incase if the downtime increases more than the usual expected, the Team Leader will share revised targets for the day which will have to be achieved for the day or the TL might increase the project timings so that we can compensate for the downtime. (Please Note: We back calculate the targets based on the shift hours remaining). Opinion : This is there new unjust policy so first they will ask you to only provide your 9 hours of day to work then if there is any problem in system from their end it's you who will work more than 9 hours which is for 12 hours. 2nd reality: If there is no data (calling number are not available) or system error and calling can't be done and if it happens for 1 hr 50 minutes and you ask for target revision then they will show you the policy that if the problem will occur for 2 hours then only Target will be revised if not then nothing. If anyhow this time exceeds 2 hours then do you know how much target will be revised is 📢📢📢 just 15 minutes will get deducted from 4 hrs working time.😆. If you ask for ethics, equality, moral then nothing will happen and also you will get warnings from Team leader for getting you banned from Futwork and all. 5. If you talk about any injustice policy nobody will listen to you, sometimes they just become invisible on working groups will not reply to your query... nothing will not say a word and then after many people say same thing then will come up with most illogical and excuse. They will warn you to remove on each point of time whenever you talk about fairness, ethics, work culture. If you talk about to superiors they'll not reply to your calls, mails anything if somehow does will never help you, listen to you, just talk about your past performance will show you the day you underperformed, argue with you and will change your discussion objective soon so that you'll not raise your voice again. So end of the day it is the worst plateform to work and only for the person who wants no growth and no hope, no equality just some rupees to survive. I was having more stuff to share but already have written very much at last would say if you have other options give a try on it and if for some reason you enter in this mess don't hesitate to raise your voice despite your point gets turned down everytime....Read More

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

In this company all they have to offer is work from home nothing more than that you are going to get from this company.

Dislikes

So I got to know about this through one of my friend and maybe it was my life biggest mistake to join futwork. I was totally free and wanted to do something so I joined it on 12th September I got assigned to a project after 3 rounds of interview mock calls and everything. Till this time I thought it's gonna be so good experience as a full time it was my first job, I am a freelancer. So I was totally excited and even the process went really very smooth, but I didn't knew that my life biggest nightmare is about to come. 12th of September I went live on this application and started making calls everything was going too good and till this time I had planned for long time with futwork. Also I was performing really good and everyday I was getting really very well compared to other team mates, on 23rd of September I got a review stating "sounding like a robot" from quality team. I informed it to my tl saying "aise kaise possible hai" she told she'll check but nothing happened and next day I got retraining saying that I didn't performed the steps I accepted it too thinking k somewhere maybe I did made a mistake. In reality I wasn't wrong but didn't wanted to take it forward so didn't uttered a word. On 29th of sept, I was getting continuously feedbacks from quality team and in the evening I got pissed off and told my team leader. After this she came to me and she was totally shouting on me like "you have made a huge loss" this and that. She kept of blaming me and I was listening but when I went through the call I found out that the customer was okie with solution, so I opposed her and then she went out of the limits which made me feel like k bhai what r u doing here and like do these kind of people really deserve to shout on me! Without any errors! So told her that I won't work till the time I don't get a chance to talk to the qa team directly. She paused my project that day itself, I was texting mailing everybody about this behaviour even I have sent mails to the owner of this company about the behaviour the response received was pathetic. They will never accept their flaws, if you'll point out their mistakes they'll kick you with an excuse. Here at my case the excuse they gave me was k I used a inappropriate word for my qa, and they have a policy called ztp. Which they didn't mentioned in start. They didn't even paid me told me that I will get for the days I have worked but the amount is still not there. Don't ever do this mistake of joining them they are pathetic just playing with time of people. They only listen to their people and importance to their people. You are just majdoor for them...Read More

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Futwork is absurd I've ever seen off they they took 2 days of meetings and issued me a later later for assign to a mission despite the script flows and rules and regulations are trash they don't care about your emotions and feelings they just goona waste your precious time and at the end of the day they'll either remove you or reject you from the mission this is vert disheartened

Dislikes

They just give you work from home opportunity thatt all other than that ull eventually be disappointed or demotivated no matter how much relevant efforts and time you've put it on they are going to remove you on just a minor avoidable mistake

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.