First City Monument Bank Customer Service Representative Reviews

Likes

The only reason I am still with them is because the country do not care about the masses and as such employers do as it please them no one to regulate the company.

Dislikes

Poor salary structure Poor performance appraisal for promotion Staff are not promoted on time Contract staff since on contract for up to ten years. deduction of salary without prior notification Poor health care system for staff

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

FCMB is a very employee oriented

Dislikes

It’s not as result driven as I would preferred, also performance is not rewarded bi-annual

Work Details

There is work life balance at FCMB

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

It's a great place to work. I will suggest a better integration program is adopted to enable changes in departments by an existing employee based on career paths on the management portal to be smooth. It becomes difficult when one moves from one unit to the other and becomes frustrated for lack of learning or proper hand-holding andyou are expected to perform at maximum potential immediately. Otherwise, the career progression path in the bank working is excellent....Read More

Dislikes

Stated in the box above. The learning or training process upon movement from one unit to the other should be smooth and proper orientation given to supervisors on how to handle employees who are new to the unit, so that there is an understanding that there will be a hand-holding period for the new staff(existing employee but new in the unit or new line of responsibility). Supervisors should be educated more on how to work as a team, it's an official environment, it's important that supervisors motivate staff, not intimidate them, otherwise, productivity will come from a place of fear and not ownership of the job and targets and with this comes the desire to leave the unit as quickly as possible or possibly exit the bank at the slightest opportunity....Read More

Work Details

My work is great. Although, I find it very challenging due to the issues that bother on settling in the new unit I was moved to within the same division. Generally it's ok.

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Employee Benefits

Great career progression

Likes

Team mates who encourage despite poor compensation.

Dislikes

DELAY IN CONVERSION FROM CONTRACT TO FULL STAFF

Work Details

MONITORING BUSINESS BANKING GROUP DSAs

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Learning,career growth and training

Dislikes

Job insecurity, work life inbalance

Work Details

Bringing cash deposit and loans to customers

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Likes

First City Monument Bank Limited offers exceptional opportunity for career growth, work-life balance and upholds sound corporate governance. The appraisal system is transparently objective

Dislikes

Managers of branches and Heads of departments (HODs) are too empowered. Some of the Managers and HODs are using the empowerment to the detriment of their subordinates

Work Details

It is exciting working in First City Monument Bank Limited in the last almost 13 years

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Employee Benefits

Staff Loans

Likes

Fcmb made me confidential,I faced challenges with most customers making them know that my product is the best.I am over joy when ever I convinced a customer.I and my team mates help each other in terms of difficulties.it is an experience I will never forget.

Dislikes

Most times politics are being played.I mean not giving out award to the beneficiary.some times it kills my moral.but most times it boost up my moral to work because I love how I convince customers to buy my products.

Work Details

Its exiting.it makes me request for training and asking of questions from my boss when ever I meet difficulties.I love marketing or sales.

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Likes

Learning

Dislikes

Salary

Work Details

Exciting

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.