Fareportal Senior Customer Service Executive Reviews

Likes

Just the salary.

Dislikes

Working at Fareportal was the worst professional experience of my life. The office culture is toxic, with zero regard for employees' well-being. The company's sole focus is on achieving targets, often through unethical means, such as pressuring employees to sell plane tickets or hotel bookings at exorbitant markups, particularly to vulnerable groups like senior citizens or those who are less tech-savvy. Selling a $100 ticket for $1000 is not uncommon, and this blatant exploitation is actively encouraged. Work-life balance does not exist here. The company demands extra hours almost daily and forces employees to work six days a week at least twice a month under false pretenses of unmet targets. They don’t care if you’re sick or hospitalized – meeting targets is the only thing that matters. Forget about promotions or skill development; you’re merely a cog in their machine, logging in to scam unsuspecting customers. The management is the worst part. A manager who went by the alias "Rob" epitomized the toxic environment. His behavior was outright abusive, constantly threatening employees with job loss if targets weren’t met. Complaining to HR is useless because they turn a blind eye to everything, protecting their own interests. His harassment drove me into depression, and there was no support from the company whatsoever. Yes, the salary and incentives can be decent, but they come at a huge moral and mental cost. Your earnings depend on how well you can manipulate and mislead people into paying outrageous prices. This is not a company for anyone who values ethics, personal well-being, or professional growth. Overall, my experience was horrible. I would give this company 0 out of 10 and never recommend it to anyone. If you want to destroy your mental health and lose all work-life balance, Fareportal is the place for you. Good luck if you decide to join—you’ll need it....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Likes

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Superb

Dislikes

Superb and great work place

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good incentives

Dislikes

No work-life balance

Work Details

Work policy: 2 months home and 2 months office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Working with team member looks ok

Dislikes

Shift timing and management

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Food and transportation.

Dislikes

Location and pressure

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Beautiful experience working with farportal all the higher management is so supportive and really happy working with the company

Dislikes

Na

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Transparency , no capping on Incentives Could reach to anyone in organization no matter what position they work for and also we get support from them.

Dislikes

Cafeteria, Transport facilites

Work Details

Work policy: We have option to select wfh or wfo *Subject to approval*

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

- The dynamic and fast-paced environment kept me engaged and motivated. - Fareportal provided excellent training and development opportunities, which allowed me to refine my sales and customer service skills. - The leadership team was approachable and supportive, making it easy to discuss ideas and challenges. -The company culture encouraged teamwork and collaboration, which made working there enjoyable. Overall, working at Fareportal gave me a solid foundation in sales and customer service and helped me grow both professionally and personally. I’m grateful for the experiences and connections I made during my time there....Read More

Dislikes

Overall, my experience was positive, and I have no specific dislikes to share.

Likes

Incentives, meal & cab facility. Infrastructure is ok too

Dislikes

Leaves are'nt provided in time even when we have more than enough in our balance. Employees had no fix week'offs. Two days off's were rotated between colleagues and it was very inconvenient when we were given Week offs in place of Leaves. We had to manage next week without any off's and had to work whole 10 days in a row as previous weeks off's were adjusted as leaves.

Likes

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Hybrid model

Dislikes

Groupism, politics , job insecurity, Higher Management politics, cost cutting, bad work life balance.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Salary and food

Dislikes

Management and favouritism

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City, International Travel.

Likes

Likes

Like the Incntives part..

Dislikes

Not hiring ex employee's

Work Details

Work days: Rotational Shift (Strict Timings)

Likes