Fareportal Customer Success, Service & Operations Department Reviews

Likes

They terminated people without any acknowledgement from employee

Dislikes

Hire and fire environment Lesser job security No career growth

Work Details

Customer care service

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

I am working with Fareportal last 6 years its awesome experience to me and I have learned so many things over there they are completely job satisfaction with my skills or my KRA”S .

Dislikes

As per my work experience or my work honesty not supported to me for job security or career opportunity’s and between COVID Panadmic they put me on Leave Without Pay.

Work Details

Totally busy life no extra curriculum activity

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Company culture and overall experience

Dislikes

Nothing as such

Work Details

Amazing

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

It is good company which provides free food, cabs and good incentives apart from that you can learn most things about travel.

Dislikes

The management is not so good they are not so clear and conscience with the employee. They kicked off their employees at the time of their need during the COVID and they didn't even tried to help their employees.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Two points I can remember. The IT team is prompt to attend to any issues. The other is the HR team which never delays in one task only and always completes it in time. It is to issue warning letters or to terminate an employee for which there is no delay.

Dislikes

Firstly it is the company policy. The customer needs to be cheated to keep the top management happy. However if the customer realizes and calls back, then the top management fires the agent. If the agent charges incorrect service fee then the agent loses his incentive however the excess amount charged does not go back the customer, rather gets distributed amongst the top executives as their incentive. Cheating, fraudulent practices and misrepresentation to the customer are the work culture priorities in Fareportal. Internally the top management needs to be pampered always rather than one doing their own work religiously for promotion. Furthermore if an advisor follows the company policy after consulting their floor support or their team leader and the customer is still not ready to accept, the top management decides to terminate the service of the advisor under false grounds and will raise false evidences of errors committed by the advisor which the advisor is not allowed to defend. If an advisor travels in office transport however cannot avail due to work load suffers money deduction from the pay package towards penalty. During work from home, they will insist of the employee to get broadband services however question of reimbursement for the charges are ruled out....Read More

Work Details

Resolving customer complaints

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Everything

Work Details

Pathetic

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Poor management

Dislikes

No respect to individual. No work life balance.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

I would rather recommend other companies as they wouldn't value loyalty and experience. I was chucked out@ the time when the whole world is struggling against Covid and it was done thru email. Moreover, the stress and culture wouldn't worth the money you earn.

Dislikes

They need to understand what makes an or break any company is " Loyalty ". When you cannot value internal customers, how would you take care of external customers.

Work Details

I was terminated in March thru an email after working for 10 years and always been at my best.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Very nice and cooperative mgmt.

Dislikes

There's nothing as of now which I dislike.

Work Details

It's quite fantastic.

Work days: Rotational Shift (Flexible Timings)

Likes

Ok

Dislikes

Nothing it's just performance

Work Details

Ok

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

I am not getting paid 😭I am dealing with a lot of debt 😣 if you have responsibility Please don't dare to join Fareportal company

Dislikes

Pathetic management and poor company ,not able to pay their employees and terminating without valid reasons