ESS Global Customer Care Executive Reviews

Likes

The hiring process is simple and quick. The internal politics is at a low level. The infrastructure is quite appealing. The physical locations chosen for the buildings are convenient to commute to. The cleanliness and hygiene is practised. Office timings and working hours are also convenient. Employees get chances to be featured in the videos.

Dislikes

There is no proper system in place, every department works outside the loop. The HR department is the worst. The HR generally does not have a professional approach, most of the times HR fails to solve issues related to salary and attendance. The scheduling is an alien concept to the HR and everything is decided suddenly which creates a lot of hectic and sometimes harrasment for the employees. The management is of equal low calibre. The whole emphasis is on making videos but not on customer or employee satisfaction. The payout is the worst in the industry, people wait for one and a half year on average to receive incentives. The salary is put on hold without any significant reason and it's roughly followed by harrasment to get the salary. The HR never knows why the salary is deducted and put on hold, the employees have to fight for the salary after working for the entire month. The enforce a salary cycle that they hold 15 days of salary every month. The company asks the employees to sign a contract, give signed blank cheques, a letter from the bank manager for the signature confirmation on cheque and a hand written note that the employees has given all above mentioned documents willingly without any pressure. It takes so much patience and too much follow up to get the travel expenses reimbursed after sharing the bills 4-5 times. The real effort is put in to showcase the organization as a brand however in actual the organization is a sham as it lacks professionalism, business ethics and intentions towards the welfare of the employees. The customers are pushed to buy the product and services which are not in their best interest, the entire 'package' is designed to squeeze a customer's pocket as much as possible. The employees face a lot of challenges to get the full and final settlement after leaving the organization and same with the customers seeking refund....Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Training and Job Security

Dislikes

work life balance is bit difficult

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

flexible sechdule

Dislikes

work life balance

Work Details

Work policy: 2 days/week from office

Work days: Monday to Saturday (Flexible Timings)

Likes

All good

Dislikes

Nothing like that

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Work Culture

Dislikes

Nothing as such , overall great experience

Work Details

Work related travel: This job involves Travel Within Country.

Likes

Environment / Culture / Work

Dislikes

Nothing everything is amazing

Likes

Company give me extra time when I have no work load. That time I have utilised to learn more about new tools.

Dislikes

Salary is not comes on time every month. Holidays Management system is very bad.

Work Details

When i had joined this company. I thought it is good option for me to learn and grow our career. Company had shown me position as Data analytics but provided me work as Data entries.

Work days: Monday to Saturday (Strict Timings)

Likes

There is a lot of help that one gets while learning. A lot of scope to be successful

Dislikes

There is lesser work life balance. There is a lot of ground to be covered in this aspect.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Lots of things to learn

Dislikes

Nothing