ESAF Small Finance Bank Assistant Customer Service Manager Reviews

Likes

Salary were credited on preferred time

Dislikes

Firstly they said they will support us but lately it doesn't. The superiors gives us much pressure and also the mental health become worst. Poor customer dealings..during trainning they said like its a hybrid type work but its purely field work. And the working time they said that its 9-5 but we have to work from 8-8:30😂

Likes

In our branch is like family,that is major likely factor to me

Dislikes

Salary,Promotion and transfer My home is 50km far from my branch and I am Daily travelling here to my home and also some days branch close after 7.30pm, also I am not comfortable to this situation Employee satisfaction is a major factor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Likes

No any thing

Dislikes

Politics by HR & seniar managment if any employee resign then reliving hold without any matter , no any support by managment or HR, HR is only a name no any power in HR team Only one lobby manage whole bank from kerala. I suggest never work here if you want to grow your carreer.

Likes

ESAF bank is a good organization and improving bank job instability 100% our MD sir very good nature for all employees

Dislikes

Some issues for customer service related for example atm pin generate process not esy mobile number process very problematic current account opening process difficult compression other bank

Likes

Esaf is the best organisation ever I've seen. that was my first job..they give me opportunity to do this..I've learnt many things specially how to communicate with customer....how to manage all system...and specially esaf gave me respectful life....and etc....

Dislikes

Nothing....

Likes

Good salary and benefits

Dislikes

Company is good with salary and benifits but working environment and colleagues are very bad they give torture and mind f***.back there I'm worked as customer service executive(CSE) while worked there if customer couldn't pay their amount CLUSTER HEAD and CUSTOMER SERVICE MANAGER (CSM) give pressure to pay our money to customer account.if I refuse to do that they blackmail me to do that work....WORST EXPERIENCE IN MY LIFE PLEASE DON'T RECOMMEND THIS...Read More

Work Details

Work timings: Flexible Timings

Likes

FD rates and SB rates is better .

Dislikes

After working with ESAF for the past 1 year I feel like I have wasted a valuable year of my career. Nothing to like about this organization except for some of the nice colleagues I worked with. Worst internal politics.Worst senior r management who’s main focus is non gossiping. I will never recommend this organization to any other person. Do not join this company even if you are desperate for a job. Extended working hours with no monetary benefits and yet your hard work won’t be recognized....Read More

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Likes

Work life balance. Approachable team leads and heads. Positive work environment. Decent opportunities.

Dislikes

HR policies is the worst. Hike and promotion is only for name sake. If you put your papers you will get your FnF after 3.5 months months with notice period of 2 months. There many policies like this which will hamper your growth, learning and financial planning. Also they will not pay your performance bonus even if it is written on your offer letter, as they think its bank's discretion. Don't join ESAF save your money and career. My only suggestion to ESAF is change full HR and bring people who are experienced in HR....Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

ESAF is a growing bank where you get lot of opportunities to grow as a professional with lot of job satisfaction. Office Culture is great and you can have a good work life balance.

Dislikes

A little bit of transparency would be more than welcome.

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Work Culture, Behaviour of Senior management

Dislikes

No Branding And people awareness are too less for the company so it's tough to acquire new customer.

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Likes

Company as in Micro finance is good and growing and environment is also friendly.

Dislikes

This is a huge sentence I can type, as work with the ground staff is not good and supportive, many employees has been struggling with salary and incentive where people left there home and staying far for the work. ESAF do not have any compassion towards the employee as we are machine and continue working in pressure on head. Many employees has not been satisfied by the facility and growth of the employee and transfer to the native place is hard... ESAF has forgotten the role of the employee designation and rank - all work has a donkey, complete the day and cry at the end of getting less salary and incentive which do not satisfy their family needs... All policies has been up and down as the head of some people do not focus on the ground only focus on skies to fly high... Do not forget from where you started and still who joins you for the success..... Employee importance should be priority........Read More

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

In operations you learn new things daily

Dislikes

Too much pressure for business with operations work. Management don't care about new and old employees. If business and Life Insurance not do they ask to resign on VC and branch will not close till 9 or 10 PM. No work life balance even on weekends and holidays ask to do customer engagement activity.

Likes

Ok

Dislikes

The branch manager chhindwara is not perfect for the branch manager. It has no knowledge about how to manage and behave his employees and subordinates. Branch head behavior is not accepting by the subordinates. It is very harmful for the bank organization growth. Due to this behavior type some employees have resigned . It is very bad thing. It has done at chhindwara branch. Employee want rejoin the respected bank. Kindly help. E Emp code. 59330...Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Likes

I like working at ESAF SMALL FINANCE BANK bank because as a first job I started my career from here and I learned very much thing about bank and system.

Dislikes

Compare to other bank ESAF SMALL FINANCE BANK didn't provide every type of facilities and this thing may be little bit difficult to communicate with people for business.

Likes

Work time

Dislikes

1. Communication Gape. 2. Frequently transfer. 3. Salary Issues no clarity on deductions and Do not provide F&F statements No proper working parameters

Work Details

Work policy: other

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Bank policy is very well and I learned to banking services

Dislikes

It is not like that people take advantage of unsecured loans and it becomes very difficult to recovery

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.