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Engaged Employer

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CoinDCX

Compare

based on 110 Reviews

Filter reviews by

CoinDCX Customer Success, Service & Operations Department Reviews

based on 22 reviews

Updated 14 Jan, 2025

Overall Rating

3.2/5

How AmbitionBox ratings work?

Category Ratings

3.3

Work-Life balance

3.3

Salary & Benefits

3.1

Skill development

2.8

Company culture

2.8

Work Satisfaction

2.4

Job Security

2.3

Promotions/Appraisal

Explore Reviews by Department

Customer Success, Service & Operations

3.2

• 22 Reviews

Engineering - Software & QA

3.9

• 20 Reviews

Marketing & Communication

4.0

• 13 Reviews

Human Resources

4.4

• 9 Reviews

Data Science & Analytics

3.5

• 7 Reviews

Strategic & Top Management

4.4

• 6 Reviews

Top Mentions in CoinDCX Customer Success, Service & Operations Department Reviews

22 reviews found

Sort by: Popular

Service Team Lead in Mumbai

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

1.0

Company Culture

2.0

Work Satisfaction

3.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 10 May 2024

Likes

How they play with people and silently fired them by putting on PIP

Dislikes

bias culture of management Promote people with toxic nature and fire people with good intention

Work Details

Work policy: Three days a week

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Employer’s Response

Hello! We appreciate your effort to rate us and provide a constructive feedback. We hear your concerns and would be happy to be given an opportunity to discuss them further. Please feel free to reach out to our HR team or write to us on: hr@coindcx.com

Customer Care Executive in Mumbai

Full Time

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

3.0

Work-Life Balance

posted on 23 Sep 2023

Likes

Nothing to like anymore.

Dislikes

It used to be the BEST in everything. Now they only promote who is close to their leaders, who licks their toes. Performance does not matter. Even when they are laying off employees every other month, the non performers with bad habits are able keep their job. The leadership is absolutely pathetic. They don't know how to lead yet they're getting lakhs to rupees deposited to their bank account. Ideally in the tough times, a company would keep best performers with best attitude. It's the opposite here. And those who perform, gets slammed by their leadership...Read More

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

Hello! We appreciate your effort to rate us and provide a constructive feedback. We hear your concerns and would be happy to be given an opportunity to discuss them further. Please feel free to reach out to our HR team or write to us on: hr@coindcx.com

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Senior Customer Support Executive in Mumbai

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

3.0

Salary & Benefits

1.0

Job Security

3.0

Work-Life Balance

posted on 28 Aug 2023

Likes

It was a good place to work until 2021. The CEO and HR policies are the only good thing.

Dislikes

The Senior Management and Mid Management is pathetic, the ones below the CEO till the manager level are all eating the company, no job security, pathetic Managers, no guidance on work, you can be asked to leave any time, always be prepared, no matter how old are you in the system or how much hard work you do, if you are not managers favorites you could be asked to leave some day.

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

Hello! Thanks for taking out the time to share your review about CoinDCX and we appreciate your views about our company policies and compensation. We hear you regarding your experience and we would appreciate if given an opportunity to discuss this further. You can reach out to us on hr@coindcx.com

Customer Success Manager in Mumbai Suburban

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

2.0

Company Culture

1.0

Work Satisfaction

4.0

Salary & Benefits

1.0

Job Security

4.0

Work-Life Balance

posted on 10 Jul 2023

Likes

My experience working with Coin DCX was not very pleasant, the company policy are employee centric, like the have unlimited sick leave and other benefits are very good But it depends on your immediate boss who was an ******* didn't get any support from HR or any other team so in nutshell no matter how much they display they are employee centric but at the end of fbe day it's like any other corporate sh**t Even though it's a Fintech company the systems they use are outdated and coz of which end Users ( Customer) suffers and eventually employees also No job stability coz it's still a start up and crypto has no future in India So bottom-line, only opt for this company if you HV no other option...Read More

Dislikes

Mentioned in the above box

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Hello! Thanks for taking out the time to share your review about CoinDCX and we appreciate your views about our company policies. We hear you about your experience and would really appreciate if you can reach out to us on hr@coindcx.com

Senior Customer Support Executive in Mumbai

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

2.0

Job Security

3.0

Work-Life Balance

posted on 06 Sep 2023

Likes

Overall there’s nothing much I would like to highlight.

Dislikes

Overall there’s nothing much I would like to highlight.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Thank you for your feedback would love to hear a little more about your experience.

Analyst in Mumbai

Full Time

·

Operations Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 31 May 2023

Likes

Working culture and people are amazing here

Dislikes

There's no proper training. You learn while working. Also there are no standard procedures.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

We apologize for any issues you've encountered. We value your feedback and would like to resolve the situation. Please reach out to the HR team.

Process Lead and Subject Matter Expert in Mumbai

Full Time

·

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

2.0

Job Security

4.0

Work-Life Balance

posted on 29 Aug 2023

Likes

Really a great place to work

Dislikes

No job security

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Hi! We are happy to have been able to help our change-makers with a place that has been ranked "Great Place To Work" for 3 years in a row! We hear you about your sentiments around job security. Please do connect with our HR team or reach out to us on: hr@coindcx.com

You are reading trusted reviews. Keep reading to find out more about CoinDCX.

Key Account Manager in Mumbai

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 25 Sep 2023

Likes

Chill environment

Dislikes

Nothing as such

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Employer’s Response

Delighted to hear your positive thoughts on our company—thank you!

Discover interview dos and don'ts from real experiences

Customer Care Executive in Mumbai

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 16 Aug 2023

Likes

The bedt company i have ever worked

Dislikes

There is nothing specific

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

Delighted to hear your positive thoughts on our company—thank you!

Customer Care Executive in Mumbai

Full Time

·

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

2.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 12 Jul 2023

Likes

Nothing it was pathetic k can say

Dislikes

Everytime everything worst to work

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

We apologize for any issues you've encountered. We value your feedback and would like to resolve the situation. Please reach out to the HR team.

Operations Manager in Bangalore / Bengaluru

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 03 May 2023

Likes

Company Culture

Dislikes

Not Applicable

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Employer’s Response

Thank you!

SME in Mumbai

Full Time

·

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 27 Apr 2023

Likes

Open suggestion (Which will not be implemented)

Dislikes

If you don't follow the leader (Customer Service Team) then you have no future in company. Every opportunity will only come to you if you blindly follow the leader. No matter how unethical practices are being followed.

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Employer’s Response

Hello! We appreciate your effort to rate us and provide a constructive feedback. We hear your concerns and would be happy to be given an opportunity to discuss them further. Please feel free to reach out to our HR team or write to us on: hr@coindcx.com

Associate Analyst in Mumbai

Full Time

·

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 08 Oct 2024

Likes

Na

Dislikes

Without informing just lay off mr and also didn't help to get the new job.

Employer’s Response

Hello! We appreciate your effort to rate us and provide a constructive feedback. We hear your concerns and would be happy to be given an opportunity to discuss them further. Please feel free to reach out to our HR team or write to us on: hr@coindcx.com

Group Leader in Mumbai

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 21 Jul 2022

Likes

All good place to work

Dislikes

None that i can think of as of now

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Your kind words about our company mean the world to us—thank you!

Real Time Analyst in Mumbai

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 25 May 2022

Likes

Great place to work

Dislikes

Five fingers are not always same

Work Details

Good

Work timings: Flexible Timings

Work related travel: This is a desk job.

Employer’s Response

Thank you for your positive review! We're thrilled that you're enjoying your time here and appreciate your feedback and will definitely look into it.

Customer Care Executive (working remotely)

Freelancer

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 14 Jan 2025

Likes

Very poor culture. No customer oriented approach. Always lax in attitude and never paying attention to any complaints. Very much useless company to invest your money.

Dislikes

No customer oriented approach Useless No response to customers

Senior Customer Success Expert in Mumbai

Full Time

·

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

3.0

Job Security

2.0

Work-Life Balance

posted on 19 Dec 2024

Likes

Free food.

Dislikes

Partial n toxic management.

Associate Team Lead Operations in Mumbai

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 01 Oct 2024

Likes

Work culture

Dislikes

Job security is very risky

Profile Management & Customer Success Expert in Mumbai

Full Time

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 27 Apr 2023

Likes

There’s nothing that I would like to add here as I did not like anything about this organisation.

Dislikes

Everything, I did not like anything about coindcx, There is no job security here and they follow hire and fire policy.

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

We apologize for your experience. Our HR team is available to assist you and address your concerns, please reach out to us.

Sr. Customer Success Expert at CoinDCX in Mumbai

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 11 Mar 2023

Likes

Great environment to work with knowledgeable crowd and peers

Dislikes

Appraisal is okay but satisfactory

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

Thank you for your feedback!

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Hi All, Need help choosing from below offers Maersk 24 LPA CTC (JL3) JPMorgan Chase & Co. 21 fixed + undefined variable (601 role) CCTC 15.5 LPA YoE 5 years Tech stack Python and machine learning Which company has a better WLB and growth?

Which company should i choose?

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Mumbai

4-6 Yrs

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Mumbai

3-5 Yrs

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Bangalore / Bengaluru

5-7 Yrs

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Senior Business Analyst

Bangalore / Bengaluru

4-7 Yrs

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Tell us how to improve this page.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 22 CoinDCX reviews submitted by CoinDCX employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if CoinDCX is the right company for you. 62% of employees reported the worki...Read more

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CoinDCX Customer Success, Service & Operations Department Reviews Reviews

Gender Based Ratings at CoinDCX Customer Success, Service & Operations Department

based on 21 reviews

Rated 4.2 for Work-Life Balance and 4.2 for Company Culture

Rated 3.2 for Salary & Benefits and 3.2 for Work-Life Balance

Working Days at CoinDCX Customer Success, Service & Operations Department

based on 22 reviews

Rotational Shift

62%

Monday to Friday

25%

Other

13%

Work Timings at CoinDCX Customer Success, Service & Operations Department

based on 22 reviews

Flexible timing

Strict (10am - 7pm)

Strict (10am - 8pm)

65%

12%

12%

11% employees reported other strict timings

Shift Timings at CoinDCX Customer Success, Service & Operations Department

based on 22 reviews

Day shift

Night shift

67%

33%

Business Travel at CoinDCX Customer Success, Service & Operations Department

based on 22 reviews

Within city

50%

No travel

44%

Within country

6%

CoinDCX Salaries in Customer Success, Service & Operations Department in India

Senior Operations Analyst 8 salaries	₹6 L/yr - ₹8 L/yr
Customer Success Expert 6 salaries	₹3.9 L/yr - ₹6.8 L/yr
Operations Analyst 6 salaries	₹4.7 L/yr - ₹6.2 L/yr
Customer Support Executive 5 salaries	₹4.5 L/yr - ₹8 L/yr
Customer Service Executive 4 salaries	₹5 L/yr - ₹5.3 L/yr

Explore more salaries

Employee Benefits at CoinDCX Customer Success, Service & Operations Department

Health insurance

2 total responses

Child care facility

1 total response

Job/Soft skill training

2 total responses

Professional degree assistance

1 total response

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