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Premium Employer

BigBasket

Compare

3.9

based on 4.6k Reviews

Filter reviews by

BigBasket Customer Service Associate Bangalore / Bengaluru Reviews

Updated 29 Oct, 2023

Overall Rating

2.5/5

based on 8 reviews

Rating distribution

2 (33.3%)

0 (0%)

1 (16.7%)

0 (0%)

3 (50.0%)

Category Ratings

3.5

Company culture

3.3

Salary

3.2

Job security

3.2

Skill development

2.6

Work-life balance

2.5

Work satisfaction

2.1

Promotions

What employees say about BigBasket?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

50% employees reported

Strict (6.30am - 3.30pm)

50% employees reported

View more detailed insights

Gender based rating

1.0

Rated by Women

2 reviews

3.6

Rated by Men

4 reviews

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8 reviews found

Sort by: Popular

Customer Service Associate in Bangalore / Bengaluru

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 29 Oct 2023

Likes

Work from home

Dislikes

No 👎

Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Bad

Customer Service Associate in Bangalore / Bengaluru

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Sep 2023

Likes

Good job

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to all is good

Customer Service Associate in Bangalore / Bengaluru

Customer Support Department

3.0

Overall Rating

3.0

Category Ratings

5.0

Salary

5.0

Skill development

2.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 29 Jun 2022

Likes

WFH is still in place but will start WFO in the near future.

Salary - Excellent
Skill development - Excellent
Company culture - Good

Dislikes

You are measured by your scores in a month you must achieve atleast 90% in two months you do not achieve the score you will be put to PIP and you will be fired and it is extensive pressure due multiple chat flows on a day to day basis.

Job security - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Customer Service Associate in Bangalore / Bengaluru

Tin factory Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 12 Jun 2021

Likes

Job security only thing i can say about it ,It is one of the company who gave me job in pandemic.

Dislikes

Worst Management in my experience Talking about the teammates to equal level is fine but above it is not worth saying even , For training they give only process training where we can help them for smooth operations never taken car for EMPLOYEES ,Appraisal part forget it, they are partial in giving appraisal, There is not travel allowance for some of the bands , no use of ESIC insurance they dont reiumburse anything , for work environment its vey UNHEALTHY with out any pressure or work Matter is that senior managment has their own POLITICS to make everything they like because they have power to do it....Read More

Salary - Bad
Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

I was hired at Customer support Associate and shifted to CALL back without any notice and as a Language barrier they are prejudging because i am from north. Work environment is not smooth. They are not ready to pay for their mistake which they know

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Bangalore / Bengaluru

Customer Service Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 21 Feb 2022

Likes

Nothing

Salary - Good

Dislikes

Everything

Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Work Details

Wah too hectic

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Associate in Bangalore / Bengaluru

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Jul 2020

Likes

Good working culture. Completely supportive with employees in covid lockdown.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Growth is very slow.

Work Details

Shifts are fixed like morning 5 am till 10 pm

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Return to all reviews

What people are saying about BigBasket

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a content writer

Zepto Going Big Like BigBasket!

Looks like Zepto is shifting gears! They’re now offering planned grocery orders, aiming for bulk buyers just like BigBasket did. No more last-minute snack runs, now you can stock up in one go. Think this move will actually stick or just another gimmick? 🤔

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BigBasket Customer Service Associate Reviews by Locations

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BigBasket Bangalore / Bengaluru Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 8 BigBasket reviews submitted by BigBasket employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if BigBasket is the right company for you. 50% of employees reported the ...Read more