Amazon Csa Analyst review

What employees say about Amazon?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

71% employees reported

Flexible timing

71% employees reported

No travel

79% employees reported

View more detailed insights

Gender based rating

4.4

Rated by Women

9 reviews

4.2

Rated by Men

18 reviews

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Top Mentions in Amazon Csa Analyst Reviews

27 reviews found

Sort by: Popular

Csa Analyst in Bangalore / Bengaluru (working remotely)

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 22 Apr 2024

Likes

Honestly I wish I would liked something working in Amazon. But no there is nothing to be liked if you are working as CSA in Amazon. You have to work 4 jobs for a very very very less amount of salary. Plus they managers the TL every single lead will make sure that you get a mental health issue and leave the company or die.

Dislikes

The work culture the people everything is toxic here. Please do not go just because they are offering wfh. They are paying very less and making sure that you work like a donkey. I want this review should reach till Steve Jobs. Because he should know that Amazon is for sure “customer centric” but not at all “Employee Centric “ specially for those those who are actually dealing with Amazon customers which are customer support associates....Read More

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Csa Analyst in Noida

Full Time

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Mar 2025

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

What people are saying about Amazon

View All

meditativejuice

works at

ShareChat

Amazon job no longer available after assessment

I got this mail from Amazon after the assessment test. Could someone tell me what it means?

Got a question about Amazon?

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Csa Analyst in New Delhi (working remotely)

Full Time

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

1.0

Salary

1.0

Skill development

5.0

Job security

1.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Apr 2024

Likes

manager, salary timeliness, gifts, gift card, team

Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

salary, skills, crowd, leadership, careless

Salary - Bad
Skill development - Bad
Promotions - Bad

Work Details

Work related travel: This is a desk job.

Csa Analyst in Lucknow (working remotely)

Full Time

Back Office Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

1.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 16 Apr 2024

Likes

Nothing

Dislikes

Irregular work timings, low pay, no one to listen to your problems even if you have one

Salary - Poor
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Csa Analyst in Kharagpur

Full Time

Category Management & Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Dec 2023

Likes

Best company ever I worked in my 6 years experience.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing But joining procedure is lengthy.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Csa Analyst in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Nov 2023

Likes

The work culture and the environment

Salary - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

It would have been nice if there was work from home opportunity

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Csa Analyst in Pune

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 12 Mar 2023

Likes

Nothing good , As a CSA had continuous rotational shifts with extensive and numerous performance parameters like cht, rap, prr, schedule adherence, ttc, acw, cap, complaince, etc .. they make your life living hell... Please note that I may sound incompetative but the actual scenario is otherwise..

Dislikes

No work life balance and understanding of employees as human..

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

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Csa Analyst in Rewa (working remotely)

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

2.0

Job security

1.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Apr 2024

Likes

Great

Salary - Excellent
Skill development - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No dislike

Job security - Poor
Promotions - Bad

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Csa Analyst (working remotely)

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

3.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 29 Aug 2024

Likes

The way training.

Salary - Excellent
Skill development - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

the contract was too short for me.I wanted to work with Amazon.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Csa Analyst (working remotely)

Full Time

eCommerce Operations Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

3.0

Skill development

4.0

Job security

1.0

Promotions

5.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 24 Aug 2023

Likes

WFH, Attractive salary

Salary - Excellent
Job security - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

No promotions, Rigid management

Promotions - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Csa Analyst in Hyderabad / Secunderabad

Full Time

CSA Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

3.0

Skill development

3.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 10 Oct 2023

Likes

Best company pleasure to be a part of Amazon

Salary - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Insecurity, &please start hybrid profile as well

Csa Analyst (working remotely)

Full Time

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Oct 2023

Likes

Friendly Environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing So Far

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Csa Analyst in Hyderabad / Secunderabad (working remotely)

Contractual

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

1.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 08 Feb 2024

Likes

Even though it is WFH it's completely professional

Salary - Good
Skill development - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Temporary contract

Job security - Bad
Promotions - Poor

Csa Analyst (working remotely)

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 26 Sep 2023

Likes

Extra benifits

Dislikes

Salary work culture

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Csa Analyst (working remotely)

Contractual

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 09 Dec 2024

Likes

Its virtual process and easy to apply

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing,all is good.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Csa Analyst (working remotely)

Full Time

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Oct 2023

Likes

Very good flat form

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Ntg

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country, International Travel, Travel Within City.

Csa Analyst (working remotely)

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Aug 2023

Likes

Never felt like working in an Office was always like a caring family.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing in personal

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Csa Analyst (working remotely)

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Jan 2023

Likes

everything is good very grateful

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing is bad very greatful.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Csa Analyst (working remotely)

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Oct 2023

Likes

The way they treat there employes is excellent

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

All is perfect

Promotions - Poor

Csa Analyst in Indore (working remotely)

Full Time

Other Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Dec 2023

Likes

All things

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Shift changing

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