Amazon Customer Service Team Manager Reviews

Likes

Perks and office atmosphere

Dislikes

Office politricks ,management treats employees as robots ,sets un achievable goals,make others scape goat for self benefits,simply don’t waste your time and carrier falling for the brand name

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

Amazon hai great metors to learn from and has a very fast moving environment where things change very quickly which is exciting and makes it a great place to work.

Dislikes

Post Covid this company has made some drastic changes which make it a little difficult to recommend people to join this company. Also I noticed a changed in culture of how teams are working now they don't push for innovation they just want to crunch numbers.

Likes

It has lateral movement which can help you try on different fields internally

Dislikes

Office politics is a big turn off. Promotion is based on year of experience than your hardwork!

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Opprtunities of internal movements makes working at Amazon different from other orgs

Dislikes

The appraisal process is perception based and not directly linked with your deliverables

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Likes

The company culture is quite amazing. People's opinions are respected. You get a lot of leaves in terms of SL, CL, and AL and at L4 or higher level while availing these leaves you don't have to give a reason for that. Amazon has free LinkedIn Learning as well as a lot of KNET modules for both tech and non-tech domains. All the festivals are pompously celebrated in offices especially if you're from the operation's team....Read More

Dislikes

The major dissatisfaction is the salary structure where we have an illusion of high CTC but the in-hand salary is peanuts in comparison to others. The new joiners at L4 or higher level have a joining bonus which stops after 2 years and they keep your base salary low. All the increment happens on your already low base pay. If you seethe Stocks aka RSUs are vested over 4 years with cycles of year 1 - 5%, year 2 - 15%, year 3 - 40%, and year 4 - 40%. But the stocks are allocated so late that it effectively takes 5 years to vest all the RSUs offered at the joining. If you do not get a promotion within 1st 2 years, you will see a drop in salary due to the stoppage of the joining bonus. Your salary will increase within those 4 years if you get a promotion otherwise either it will drop or remain the same. Also, earlier the promotions were quarterly declared so a lot of internal promotions were available. now the policy has changed where promotions will be available only when openings are there....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Learning curve, Industry Expertise

Dislikes

Leadership, micromanaging, If you are part of AFBP, and you decide to move out of the program, the HR will harrass you to a point where you'll either quit or they'll put you on PIP to fire you on performance. It's a nightmare how HRs are trying to cover up how disastrous their AFBP program was. Even with an offer from another manager HR quoted to me -"Can't let you leave the program, if you try we've other ways"....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

It’s not like it was before

Dislikes

Everything I’m doing currently

Likes

Culture Processes

Dislikes

Work Pressure Job security

Work Details

Work related travel: This is a desk job.

Likes

Many people who work at Amazon appreciate the opportunities for career growth, a fast-paced and innovative environment that encourages continuous learning, the ability to work on impactful large-scale projects, a strong focus on customer satisfaction, and access to cutting-edge technology and resources within a company with a culture of promoting from within.

Dislikes

A role that isn't challenging you anymore. A reason you feel stagnant in your current position. A work culture that

Likes

- Get a chance to work on scalable systems, challenging and high impact projects. It’s a good learning experience

Dislikes

- worst management/manager - no work life balance - they have URA target every year

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

You will get to learn a lot new things that will surely help you in boosting your career in the future. Biggest benefit is Work Life Balance, no one will ask you for your leaves. You are a free bird. Also if you are at senior or leadership position, you will get many benefits and great perks

Dislikes

At certain level/field you will get the bare minimum salary and less perks, promotion chances are also too less or it will take much longer than expected time.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Great environment support team motivatinh always uplift everyone in every aspect ... Dedication towards work is commendable outstanding experience learn alot of things ...glad to work here

Dislikes

Contractual policy sometimes

Likes

People and work culture is so good that you don't like to leave the company for better pay.

Dislikes

Personal growth is stagnant. Need to push harder to get promoted and get good pay

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

The work culture is great ,fosters a healthy environmemt for people who want to innovate and grow in their roles.

Dislikes

At times there is micromanagement from the upper management which can be pressurizing for the employees.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Company facilities for employees is great. Plus work is work only till office. You sign off for the day means you leave work behind.

Dislikes

Appraisal and job conversion can do better.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Overall Company culture is good.

Dislikes

No work life balance, they expect you to give your complete day and even weekends for office work. Lot of people in higher management without proper process knowledge who are screwing others just to remain in the process, take their promotion and move on to a different team because they already messed up their previous team just for their own personal benefits.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.