Amazon Customer Service Team Manager Reviews

Likes

I like that my team offers great work life balance.

Dislikes

I hate the fact that my team specifically pays lesser than any other teams within Amazon. The work culture is decent though.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Likes

Perks and office atmosphere

Dislikes

Office politricks ,management treats employees as robots ,sets un achievable goals,make others scape goat for self benefits,simply don’t waste your time and carrier falling for the brand name

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

Amazon hai great metors to learn from and has a very fast moving environment where things change very quickly which is exciting and makes it a great place to work.

Dislikes

Post Covid this company has made some drastic changes which make it a little difficult to recommend people to join this company. Also I noticed a changed in culture of how teams are working now they don't push for innovation they just want to crunch numbers.

Likes

Opprtunities of internal movements makes working at Amazon different from other orgs

Dislikes

The appraisal process is perception based and not directly linked with your deliverables

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Likes

The company culture is quite amazing. People's opinions are respected. You get a lot of leaves in terms of SL, CL, and AL and at L4 or higher level while availing these leaves you don't have to give a reason for that. Amazon has free LinkedIn Learning as well as a lot of KNET modules for both tech and non-tech domains. All the festivals are pompously celebrated in offices especially if you're from the operation's team....Read More

Dislikes

The major dissatisfaction is the salary structure where we have an illusion of high CTC but the in-hand salary is peanuts in comparison to others. The new joiners at L4 or higher level have a joining bonus which stops after 2 years and they keep your base salary low. All the increment happens on your already low base pay. If you seethe Stocks aka RSUs are vested over 4 years with cycles of year 1 - 5%, year 2 - 15%, year 3 - 40%, and year 4 - 40%. But the stocks are allocated so late that it effectively takes 5 years to vest all the RSUs offered at the joining. If you do not get a promotion within 1st 2 years, you will see a drop in salary due to the stoppage of the joining bonus. Your salary will increase within those 4 years if you get a promotion otherwise either it will drop or remain the same. Also, earlier the promotions were quarterly declared so a lot of internal promotions were available. now the policy has changed where promotions will be available only when openings are there....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Learning curve, Industry Expertise

Dislikes

Leadership, micromanaging, If you are part of AFBP, and you decide to move out of the program, the HR will harrass you to a point where you'll either quit or they'll put you on PIP to fire you on performance. It's a nightmare how HRs are trying to cover up how disastrous their AFBP program was. Even with an offer from another manager HR quoted to me -"Can't let you leave the program, if you try we've other ways"....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

Work culture

Dislikes

modern day changes

Likes

Salary

Dislikes

Too much higher standard in India and workload

Likes

The environment. What ever happened everybody is treated in a polite way. There is no ways of shouting with unparliamentary words. Leave policy is good.

Dislikes

No promotion will come.low hike percentage. Simply you do more work but no hike will be given. Office politics is huge it's like a sea. For example let's say if a senior ops posting in not required but there is a manager who is so supporting the senior manager means. They will create a new posting and promote this operation manager to senior operations manager. Literally like giving the posting to next next managers who are in line with the senior ops but this kind of sincearity is not there in other job post. There are multiple leadership principles but nobody will follow lets say there is a leadership principle called have backbone disagree and committed. But it's just in paper. Not in action. No work from home option previously there was working from home for 3day and 2 day office. Worst shift timings, multiple shift changes within a year will happen no stability to showcase your talent. So with this your scorecard will go will go down so obviously your coming hike will also go down. No tenuerity based promotion will be given even there are 6years plus people in the same level and 2years level people becoming manager.There is a huge diversity among skin tone colour. Language diversity. This is resulting in war like situation inside office....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Its a remote job, that is the only thing i liked at amazon, snenior managers, supervisors, dart persons are really terrible specially alk the phillipino environment 😵‍💫🤢🤮

Dislikes

No job security, fire candidates on small things, snenior managers are really terrible and rude🤮

Likes

Amazon work life balance policy and work culture are the best one.

Dislikes

Never get into Hr and customer support domains, I have seen people are still at L2 level even after 5+ tenured. Only tech and AWS support domains are best with salaries. Promotions are based on JDIs for most of the departments. Extremely Low compensation.

Likes

Amazon used to provide a very good working culture and work life balance Used to provide multiple opportunities to develop skills.

Dislikes

The culture in Amazon has changed it has moved to a more cost cutting and micro management kind of environment which is adding too much pressure to employees and disturbing there work life balance

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Amazon being one FAANG companies, gives your CV an immense boost. Also, there are enough opportunities to move within the organisation.

Dislikes

5 days work week. Rare opportunities to for WFH or remote work. Constant emphasis on high performance and yield. Very little growth opportunity in terms of remuneration.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Great culture of work. Having a great team that we support eachother. When ever a house keeping work we tell to the person great job. And we have R&R events for housekeeping which we give prices for there work they do in the company. Our manager are friendly and supportive at work.

Dislikes

There is not promotion for the employees. They are keep hatred to an employee and take them out of the job. What all ideas we give they will not take it. Without any reason they will keep on shouting at an employee.

Likes

Many people who work at Amazon appreciate the opportunities for career growth, a fast-paced and innovative environment that encourages continuous learning, the ability to work on impactful large-scale projects, a strong focus on customer satisfaction, and access to cutting-edge technology and resources within a company with a culture of promoting from within.

Dislikes

A role that isn't challenging you anymore. A reason you feel stagnant in your current position. A work culture that

Likes

- Get a chance to work on scalable systems, challenging and high impact projects. It’s a good learning experience

Dislikes

- worst management/manager - no work life balance - they have URA target every year

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.