Amazon is rated
4.4 out of 5 stars on
AmbitionBox, based on 48 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Amazon is rated
4.4 out of 5 stars on
AmbitionBox, based on 48 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Amazon Virtual Customer Service Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
48 reviews found
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Popular
Virtual Customer Service in
Work from home (working remotely)
. Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 03 Jun 2021
Likes
Company policies are best , work culture is wonderful , it's customer centric plus employees centric also, and salary they pay on time , perks and bonus given every year .
Dislikes
There is nothing in this company for dislike , I'm lucky to be worked in amazon
Work Details
Amazon is a place where we find our happiness , the management in amazon is overall best .
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Virtual Customer Service in
Hyderabad / Secunderabad
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Nov 2024
Likes
I feel proud of my company.
Dislikes
Contract basis works.
Work Details
Work policy:
L2 and L3 work from office.from L4 we need to to office.
It was a work from home job there are targets but they don't force target honours like other MNCs for example I also work in tech Mahindra but they were very strict with the targets and also the main part is that they pay very well there are night allowances mail cards and also OT overtime which means you can earn up to 2000 in one day.
Dislikes
You have to meet your targets in order to stay in the company because they don't give many chances if you are not meeting with the targets they are giving and you can lose your job so there is less job security.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Service (working remotely)
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 22 Nov 2022
Likes
Working at Amazon gives you complete understanding of how an E-Commerce works they provide proper training and coachings to get the work done. And moreover you get complete flexible schedule and weekoffs
Dislikes
I personally do not like their internal criteria for IJP because the process to be eligible for IJP is really discriminating. And the upper management does not properly involve in communication made regarding process change. And the most of the managers do not communicate or interact with their team members on daily basis.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Service (working remotely)
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 10 Sep 2024
Likes
This is a company amazing
Dislikes
Nothing 😞😞
Virtual Customer Service (working remotely)
Contractual
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
5.0
Work-Life Balance
posted on 21 Jan 2023
Likes
Everything
Dislikes
Their contract is not becoming permanent even after working for them for almost 5 months
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Service (working remotely)
Amazon Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 21 Jun 2022
Likes
The position and responsibilities seems exciting and matching to my interest areas and career goals.
Dislikes
Nothing to say
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Service (working remotely)
Full Time
·
Customer Service Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 22 Dec 2022
Likes
its a great platform to enhance my knowledge and communication. And its a work from home.
Dislikes
Nothing
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Virtual Customer Service (working remotely)
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 12 Mar 2023
Likes
Working environment
Dislikes
Salary range is very low
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Service (working remotely)
Contractual
·
eCommerce Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 09 Apr 2023
Likes
Amazon is a great company. It provides so many facilities for it's employees.
Dislikes
N/A
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Virtual Customer Service (working remotely)
Full Time
·
Pharmaceutical & Biotechnology Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 08 Oct 2022
Likes
Work culture, Leadership support, Learning and growth
Dislikes
Work gets hectic sometimes
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Service (working remotely)
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 25 Feb 2023
Likes
Everything is good here
Dislikes
Not much
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Service (working remotely)
Full Time
·
Customer Support Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 24 Jul 2022
Likes
I love the work culture in Amazon. The manager and all others are super friendly and will guide you in each and every step.
Dislikes
Salary is less
Growth is stagnant
Minimum or no chances of promotion
People also ask about Amazon's Virtual Customer Services
How is Amazon to work for?
Amazon is rated 4.4 out of 5, based on 48 reviews by employees on AmbitionBox.
Amazon is known for Company culture which is rated at the top and given a rating of 4.5. However, Career growth is rated the lowest at 3.7 and can be improved. To know first hand how it is like to work at Amazon read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Amazon?
According to AmbitionBox ratings, Amazon employees rate its salary and benefits as 4.4 out of 5. You can know more about Amazon Salaries at AmbitionBox
How is the work culture at Amazon?
Work culture is rated 4.5 at Amazon by 48 employees. While job security is rated 3.9 and work-life balance is rated 4.1 at Amazon. Read detailed reviews by employees of Amazon on AmbitionBox.
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