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- ABECA 2025
  
  WINNERS AWAITED!
  
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  1st Edition

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Engaged Employer

Amazon

Compare

4.1

based on 25.4k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated Internet/Product Company - 2024

Filter reviews by

Amazon Customer Support Reviews

Updated 10 Mar, 2025

Overall Rating

4.7/5

based on 12 reviews

Rating distribution

8 (66.7%)

1 (8.3%)

2 (16.7%)

0 (0%)

1 (8.3%)

Category Ratings

4.6

Company culture

4.6

Salary

4.4

Work-life balance

4.3

Work satisfaction

4.1

Job security

4.1

Skill development

4.1

Promotions

What employees say about Amazon?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

59% employees reported

Flexible timing

50% employees reported

No travel

82% employees reported

View more detailed insights

Gender based rating

4.4

Rated by Women

4 reviews

4.9

Rated by Men

6 reviews

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12 reviews found

Sort by: Popular

Customer Support in Hyderabad / Secunderabad (working remotely)

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 04 Mar 2025

Likes

The work culture of amazon is best ,Even every employees are cooparative

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work days: Monday to Friday (Flexible Timings)

Customer Support in Hyderabad / Secunderabad

Full Time

IT Support Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 27 Feb 2025

Likes

amazon campus also the friendly environment

Salary - Good
Company culture - Good

Dislikes

nothing

Job security - Poor
Promotions - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

What people are saying about Amazon

View All

Can anyone provide details about ServiceNow App Engineer 2 role at Amazon? What is the minimum expirience and skills required to apply?

Got a question about Amazon?

Ask anonymously on communities.

Customer Support in Hyderabad / Secunderabad (working remotely)

Contractual

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Mar 2025

Likes

Amazon work place, many learning opportunities, wants to join Amazon again

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

None

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support in Coimbatore

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

3.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Jun 2022

Likes

Work culture is good

Salary - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Supporting customers through Email medium

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Support (working remotely)

I will do my work in the company very honestly Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 16 Jul 2022

Likes

Amazon company very good fast delevery and customer service very very good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Support in Lucknow

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

5.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 15 May 2022

Likes

Compensation and benefits

Salary - Excellent
Work-life balance - Good

Dislikes

No growth opportunity

Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad

Work Details

Good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support in New Delhi, noida,mathura

Accounting & Taxation Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 30 Apr 2022

Likes

Customer support when any problems send me emil then I solve problems

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

It's my first time how can I tell.

Work Details

I am fresher

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Amazon.

Customer Support (working remotely)

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 Mar 2023

Likes

Work environment, flexible hours, work from home

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Everything was good for me

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Support in Tokyo

Customer Support Service Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 21 Mar 2022

Likes

It is ok

Dislikes

Too much work

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Support in Hyderabad / Secunderabad

Customer support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Aug 2018

Likes

One thing I would like to tell about working in Amazon. Even if you work for 2 years but you always feel like( still day one) that’s Amazon

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Amazon Hyderabad CSA Team hire the freshers into the contract base and if they fail to sucseed within 4 months. Then they will be receiveing an Good bye email into there inbox...

Work Details

Awesome to work in that outstanding climate

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Support in Hyderabad / Secunderabad

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Sep 2020

Likes

Each & every single thing

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to be dislike

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Support in Hyderabad / Secunderabad

Technical support Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

1.0

Job security

4.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 08 Aug 2017

Likes

Solving queries. Proactive Hard-working Patience

Promotions - Good
Work satisfaction - Good

Dislikes

Strictness

Salary - Poor
Job security - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 12 Amazon reviews submitted by Amazon employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Amazon is the right company for you. 59% of employees reported the working ...Read more