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Air India Customer Service Associate Reviews

based on 11 reviews
Updated 10 Jul, 2022

Overall Rating

3.7/5
How AmbitionBox ratings work?

Category Ratings

4.3

Skill development

4.2

Work Satisfaction

3.7

Company culture

3.6

Work-Life balance

3.6

Promotions/Appraisal

3.3

Job Security

3.1

Salary & Benefits

11 reviews found

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People also ask about Air India's Customer Service Associates

How is Air India to work for?
Air India is rated 3.7 out of 5, based on 11 reviews by employees on AmbitionBox. Air India is known for Skill development which is rated at the top and given a rating of 4.3. However, Salary & Benefits is rated the lowest at 3.1 and can be improved. To know first hand how it is like to work at Air India read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Air India?
According to AmbitionBox ratings, Air India employees rate its salary and benefits as 3.1 out of 5. You can know more about Air India Salaries at AmbitionBox
How is the work culture at Air India?
Work culture is rated 3.7 at Air India by 11 employees. While job security is rated 3.3 and work-life balance is rated 3.6 at Air India. Read detailed reviews by employees of Air India on AmbitionBox.

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Gender Based Ratings for Air India Customer Service Associate

based on 10 reviews
2.1
Rated by 3 Women

Rated 4.0 for Skill Development and 3.9 for Work Satisfaction

women
4.1
Rated by 7 Men

Rated 4.2 for Skill Development and 4.1 for Work Satisfaction

men

Working Days for Air India Customer Service Associate

based on 11 reviews
Rotational Shift
43%
Monday to Saturday
29%
Monday to Friday
14%
Other
14%

Work Timings for Air India Customer Service Associate

based on 11 reviews
Flexible timing
Strict (10am - 6pm)
Strict (2pm - 10pm)
36%
18%
9%
37% employees reported other strict timings

Shift Timings for Air India Customer Service Associate

based on 11 reviews
Day shift
Night shift
86%
14%

Business Travel for Air India Customer Service Associate

based on 11 reviews
No travel
40%
Within city
40%
Within country
20%
Air India Customer Service Associate Salary
based on 28 salaries
₹2 L/yr - ₹4.2 L/yr
At par with the average Customer Service Associate Salary in India
View more details
cab
Office cab/shuttle
1 total response
onsite
International/On-site exposure
1 total response
freemeal
Free meal
1 total response
healthInsurance
Health insurance
1 total response
+3 more benefits
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