AccorHotels Guest Service Associate Reviews by 10 Employees | Rated 4.2/5

What employees say about AccorHotels?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

75% employees reported

Flexible timing

57% employees reported

No travel

67% employees reported

View more detailed insights

Gender based rating

4.1

Rated by Women

2 reviews

4.2

Rated by Men

8 reviews

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10 reviews found

Sort by: Popular

Guest Service Associate in Guwahati

Full Time

F&B Service Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

5.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 08 Oct 2024

Likes

Good environment

Skill development - Excellent

Dislikes

Everything is ok

Promotions - Poor

Guest Service Associate in Bangalore / Bengaluru

Full Time

Front Office & Guest Services Department

5.0

Overall Rating

5.0

Category Ratings

1.0

Salary

5.0

Skill development

5.0

Job security

1.0

Promotions

1.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Jul 2023

Likes

Work balance Environment Good vibes

Skill development - Excellent
Job security - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Salary Increment

Salary - Bad
Promotions - Bad
Work satisfaction - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Guest Service Associate in Chennai

Full Time

Front Office & Guest Services Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 27 May 2023

Likes

Work culture.

Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing at all. I'm learning.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Guest Service Associate in Mumbai

Full Time

Front Office & Guest Services Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 12 Oct 2023

Likes

Culture and all

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work-life balance - Excellent

Dislikes

Working hour Shift

Guest Service Associate

F&B Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Apr 2019

Likes

I like most my 8 offs in a month it makes easy a balance life. Trainings should be more organized for learning better. There is good growth of career .salary always comes on the time Working environment is so friendly. Innovation happens time to time.

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Long working hours

Work Details

There is mostly physically work in my job and we have to do 12hr or more then But b'coz of friendly environment it became easy and interesting I enjoy my job n feel tired sometimes Challenges come but I love challenges .

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Guest Service Associate

Housekeeping Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 07 Jul 2019

Likes

Great place to work.Accor give the opportunity to grow and get the promotion also

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Accor is not given the service charge,other hotel give the service charge

Work Details

Work days: Rotational Shift (Flexible Timings)

Guest Service Associate in Bangalore / Bengaluru

Housekeeping & Laundry Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 16 Mar 2018

Likes

Teammates

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to dislike anyrhing....🙂

Work Details

Im feeling good for working in accor hotels.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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Guest Service Associate in Dubai

Housekeeping & Laundry Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 18 Mar 2018

Likes

All the team mate are good

Salary - Good
Skill development - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Salery

Work Details

Hacting

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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Guest Service Associate in New Delhi

housekeeping Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 May 2018

Likes

GreAT pLace to work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

everything Is fIne,no disLike

Work Details

great placE to work in accOr

Work days: Monday to Friday

Guest Service Associate in Gurgaon / Gurugram

Service Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 12 Apr 2019

Likes

It's my first job so I learnt a lot.its very good company.

Salary - Good
Skill development - Good
Job security - Excellent
Company culture - Excellent

Dislikes

I work here 4years 6 month but I did not got promotion.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

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Similar Designation Reviews

Senior Guest Service Associate in Mumbai

Full Time

Front Office & Guest Services Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 16 May 2024

Likes

All most every thing I like

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing at all I wonder

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Trainee in Bangalore / Bengaluru

Full Time

Operation Departments Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Jan 2023

Likes

Best

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Best for Hospitality Students

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Senior Guest Service Associate

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 Jun 2020

Likes

Excelle this company help their employees very well

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Assistant Restaurant Manager in Hyderabad / Secunderabad

F&B Service Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

3.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 26 May 2022

Likes

Not much, teammates are probably the only good thing

Dislikes

Poor management and culture, lot of favouritism and yes man

Salary - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Assistant Restaurant Manager in New Delhi

F&B Service Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

3.0

Skill development

3.0

Job security

4.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 01 Oct 2020

Likes

8weekly offs Recreational activities

Salary - Excellent
Promotions - Good
Work satisfaction - Good

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Senior Associate

F&B Service Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 09 Feb 2019

Likes

Very good

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing

Work Details

Work timings: Flexible Timings

F&B Associate in Chennai

F&B Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 13 Dec 2018

Likes

Environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent

Dislikes

Work life balance

Work Details

Exciting.. Well creative environment..

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Trainee in Goa

Kitchen / F&B Production Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

1.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 28 Mar 2019

Likes

Got to learn a lot I had very good experiences overall.

Skill development - Good
Company culture - Good

Dislikes

Over all it was good experiences but sometimes stuff would get too demanding

Job security - Bad
Work-life balance - Poor

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves International Travel.

Senior Associate in Bangalore / Bengaluru

Housekeeping & Laundry Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 11 Aug 2018

Likes

I love to work here in accor, the members of accor group of hotel is fabulous all HOD and team leaders good and very polite manner. The problem is when the service charge closed I found very unsatisfactory of my salary so I thought of better opportunity..

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Staff needs to increase incapable of work load..

Work Details

Work timings: Flexible Timings

Trainee in Bangalore / Bengaluru

food and beverage Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 31 Oct 2019

Likes

one of the best hotel to work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

whether is too bad when i was work . so very hard to cleean the place again and again

Work Details

managers are very good

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Other AccorHotels Reviews

Team Lead in Coimbatore

Full Time

F&B Service Department

3.0

Overall Rating

3.0

Category Ratings

5.0

Salary

5.0

Skill development

3.0

Job security

1.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Oct 2024

Likes

Accor is a one of the best hospitality industry, culture and working style is awesome

Salary - Excellent
Skill development - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I have applied many hotels for internal transfer but it's never worked out. I think that INES just for a benifit count. And I have gave my best after I have joined, when the appraisal came they said last year we have gave lots of appraisal to our hotel employees so we can't give anything to this year who's currently working I don't think that is a correct explanation....Otherwise everything is perfect...Read More

Promotions - Bad

Front Office Associate in Kochi

Full Time

Front Office & Guest Services Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Mar 2025

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Duty Manager in Goa

Full Time

Administration Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 13 Feb 2025

Likes

Company culture,employee benefit

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Skill development courses

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Executive Housekeeper in Mumbai

Full Time

Housekeeping & Laundry Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Feb 2025

Likes

Open door policy. Carrier growth 📈

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Food & Beverage Manager in Manama

Full Time

F&B Service Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Feb 2025

Likes

Benefits and work life balance

Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Lacks a big time on appraisal and management incentive.

Salary - Poor
Job security - Poor
Promotions - Poor

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Food & Beverage Executive in Hyderabad / Secunderabad

Full Time

F&B Service Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 24 Jan 2025

Likes

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good

Dislikes

Salary - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Talent and Culture Executive in Jodhpur

Full Time

HR Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Jan 2025

Likes

Best company to work with

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No dislikes

Financial Controller in Coimbatore

Full Time

Finance & Accounting - Other Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 17 Jan 2025

Likes

Work place atmosphere

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No dislikes, Accor has given me growth

IT Coordinator in New Delhi

Full Time

IT & Information Security - Other Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 08 Jan 2025

Likes

Overall exprince is very good in accor

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Assistant Manager in Mumbai

Full Time

Administration Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Salary

3.0

Skill development

5.0

Job security

5.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 26 Dec 2024

Likes

So much politics happening in Ibis Navi Mumbai no one cares about your mental health I complaint against our team members because they did unethical thing at our work place but nothing happened that's why I leave my job

Salary - Good
Job security - Excellent
Promotions - Excellent

Dislikes

Manegement

Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

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AccorHotels Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 10 AccorHotels reviews submitted by AccorHotels employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if AccorHotels is the right company for you. 75% of employees report...Read more

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AccorHotels Guest Service Associate Reviews

AccorHotels Guest Service Associate Reviews

What employees say about AccorHotels?

Workplace insights

Rotational Shift

Flexible timing

No travel

Gender based rating

Rated by Women

Rated by Men

10 reviews found

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