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Filter reviews by 31West Global Services Customer Support Executive Reviews
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What employees say about 31West Global Services?
Insights from employee reviews on AmbitionBox
Workplace insights
Monday to Saturday
50% employees reported
Flexible timing
50% employees reported
No travel
100% employees reported
View more detailed insights
Gender based rating
Rated by Women
3 reviews
Rated by Men
2 reviews
Jobseekers also viewed
5 reviews found
Customer Support Executive in Bangalore / Bengaluru
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
My time at 31West Global Services has been amazing. They prioritize employee growth, have a great team culture, and excel in customer support. Highly recommend!
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
None
Work Details
Work days:Â Monday to Saturday (Flexible Timings)
Work related travel:Â This is a desk job.
Customer Support Executive in Bangalore / Bengaluru
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
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Work-life balance
Likes
Excellent place to work.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
None
Work Details
Work days:Â Rotational Shift
Customer Support Executive (working remotely)
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Their is nothing to like in this company.
Dislikes
First of all their is no trainer in this company to make you learn the process, they give a sme name Sushmita who is just a tenure agent, she worked for 3 years over here, she herself don't know how to train she will keep on demotivating you for each and every mistake, she will just keep on highlighting your mistakes to TL and keep on filling his ears and he will again and again come to you and keep you telling how he will throw you out of the job because you were not able reach his expectations and that so in initial 2 weeks you have to do 100 percent, you can't make mistakes if you do they will torture you without any practical training, the work environment is very toxic over there you can not grow their at all, I am having 5 years of experience and was very professional but the TL and sme were just so bad and they will keep on disrespecting you, the training environment is so toxic that no one will stay there if they have seen good work environment and this company will never have enough employees just because of Tl and Sme, I don't know why India and Indian company promotes such toxic people....Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings:Â Strict Timings
Work related travel:Â This is a desk job.
Customer Support Executive (working remotely)
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Likes
The interview was super easy.
Dislikes
1) They don't have a professional manner. 2) During the training period they mentioned that I could ask the silliest questions to the trainer but when I asked about the process or I didn't get that part, Instead of making me understand that particular part they behaved rude to me, their speech was Didn't I mentioned this to you before like this. 3) They have a pathetic working culture, they always take a random snapshot of you every 1, 2, 5, 7, or 10 minutes to ensure that you are working. Depending upon the picture your attendance will count whether it is LOP or it will under Deduction or its ok. 4) On the 6th day they asked me to leave because Team Leader thinks that the project is getting complicated whether I will be able to work or not they are not sure according to HR. HR had a word with Team Leader....Read More
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This is a desk job.
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Customer Support Executive (working remotely)
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work culture is amazing.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
No Dislikes for the company.
Work Details
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This is a desk job.
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Similar Designation Reviews
Team Lead in Bangalore Rural
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Work-life balance
Likes
Great place to work and career growth
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
31West Global Services offers excellent working conditions and does not have any drawbacks.
Work Details
Work days:Â Monday to Saturday (Flexible Timings)
Work related travel:Â This is a desk job.
Customer Support Associate in Bangalore / Bengaluru
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Likes
I am working here since 2 years & I have referred so many friends also
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
I haven’t found anything bad about in company working culture
Work Details
Work days:Â Monday to Friday (Flexible Timings)
Customer Support Associate in Bangalore / Bengaluru
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Excellent company for US voice BPO job. High job security
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Didn't feel anything bad so far.
Work Details
Work days:Â Monday to Saturday (Flexible Timings)
Work related travel:Â This is a desk job.
Customer Care Executive in Bangalore / Bengaluru
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
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Likes
No work pressure, great team,no politics is the most important feature
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
None
Work Details
Work days:Â Monday to Saturday (Flexible Timings)
Work related travel:Â This is a desk job.
Team Lead in Bangalore / Bengaluru
Full Time
Voice / Blended Department
Overall Rating
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Skill development
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Likes
Great company with great people. Excellent growth opportunity..
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
None
Work Details
Work days:Â Monday to Saturday (Flexible Timings)
Work related travel:Â This is a desk job.
Team Lead in Bangalore / Bengaluru
Full Time
Voice / Blended Department
Overall Rating
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Skill development
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Likes
Great company. I have proudly served as a team lead at 31West global services for 3 years.its been a enriching journey working with a dedicated team, fostering innovation and growth. The company's commitment to employees, clients and ethics is commendable. Looking forward to continuing this rewarding path.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
None
Work Details
Work days:Â Monday to Saturday (Flexible Timings)
Work related travel:Â This is a desk job.
Customer Service Executive in Bangalore / Bengaluru
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
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Likes
Great environment for work Iam happy working here since 1 years
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
all things are good friendly environment
Team Lead in Bangalore / Bengaluru
Full Time
Voice / Blended Department
Overall Rating
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Skill development
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Likes
Highly recommended for those who actually looking for career growth.I joined this company last 2 year back as a customer support and now I got promoted as a team lead
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
None
Work Details
Work days:Â Monday to Saturday (Flexible Timings)
Work related travel:Â This is a desk job.
Customer Service Associate in Bangalore / Bengaluru
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
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Work-life balance
Likes
No work pressure. Great team. I am happy. No politics is the most important feature.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
All is good.
Work Details
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This is a desk job.
Customer Care Executive (working remotely)
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
No doubt, the HR was kind and helpful.
Dislikes
Tons of points to dislike or hate this company. First of all, HRs do not mention the policy of the company while recruiting. An employee gets informed about A-Z on the very first day when TL asks you to read the guidelines. Secondly, let me tell me clearly that your privacy would be at stake because there is a clause in this company which tells that images will be captured by the bot or the system anytime. Additionally, no one should be sitting with the employee including the family members. It clearly indicates that a person who lives in a joint family should not join this company. After joining this, I got to know about all these. Although it did not sound good as anything related to my privacy could be happened but I compromised as it was permanently WFH. One day, I got an email at 7pm where it was mentioned that you have been terminated with immediate effect. It was a shocking news for me obviously. I immediately called the trainer as I was not aware of the reason. She told me after getting a confirmation that I was using a whatsapp in my laptop where I was having a word with my friends regarding jobs. Moreover, it has been captured that you have already been added in some job updates group. I was infuriated to know that how can a company track anyone personal data, how dare they???? Who has given them a right to track employee's personal data. It was just a normal training day. I have worked with MNCs as well but they were very professional unlike this so called 31 west. They claim that they provide international process but still they ask you to complete 8hrs 15 mins as login hrs. Break would be of 45 mins only. Moreover, they provide 1 day Week off. Very professional, pathetic....Read More
- Skill development - Poor
- Job security - Bad
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Bad
Work Details
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This is a desk job.
Other 31West Global Services Reviews
Senior SEO Analyst in Bangalore / Bengaluru
Full Time
Digital Marketing Department
Overall Rating
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Salary
Skill development
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Company culture
Work-life balance
Likes
my role as a senior SEO Analyst at 31West Global services has been outstanding. The Company's leadership. Resources, and growth opportunities are exceptional. Highly recommended!
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing found bad in this company
Work Details
Work days:Â Monday to Saturday (Flexible Timings)
Work related travel:Â This is a desk job.
Technical Support Executive in Bangalore / Bengaluru
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
What I like it only deserving people get a job here. In my pervious company if you are a favorite of the manager, you could do any nonsense and it was fine.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Everything is open here. No Favoritism.
Work Details
Work days:Â Monday to Saturday (Flexible Timings)
Work related travel:Â This is a desk job.
Technical Support Associate in Bangalore / Bengaluru
Full Time
IT Support Department
Overall Rating
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Skill development
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Likes
I have no complaints. The TLs always ask us if we have any preference for week-off.I mean which company does this much for its employees. I am not leaving this company.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
none
Work Details
Work policy: 3 days/week from office
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This is a desk job.
Technical Support Representative in Bangalore / Bengaluru
Full Time
IT Support Department
Overall Rating
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Skill development
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Likes
I'm working here since 9 months. I love it here. I have referred so many friends also.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
To be honest, there is nothing that I dislike here. Every one is very helpful and cooperative.
Work Details
Work days:Â Rotational Shift (Flexible Timings)
Work related travel:Â This is a desk job.
Technical Support Executive in Bangalore / Bengaluru
Full Time
IT Support Department
Overall Rating
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Skill development
Job security
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Likes
Working environment is excellent in this company. No politics, everything is transparent. Do good and get good
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing found wrong about here
Work Details
Work days:Â Monday to Saturday (Flexible Timings)
Work related travel:Â This is a desk job.
Customer Executive in Kolkata
Full Time
Customer Success Department
Overall Rating
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Salary
Skill development
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Work-life balance
Likes
No politics. No work pressure. Great team. I'm happy.
- Salary - Excellent
- Skill development - Excellent
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Nothing in particular
Work Details
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This job involves Travel Within City.
Counter Sales Executive in Bangalore / Bengaluru
Full Time
Sales Support & Operations Department
Overall Rating
Category Ratings
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Skill development
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Likes
Great place to work
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
All things are great in 31 west global service I am happy to work this environment
Work Details
Work days:Â Monday to Saturday (Flexible Timings)
Work related travel:Â This is a desk job.
Technical Subject Matter Expert in Bangalore / Bengaluru
Full Time
Operations Department
Overall Rating
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Skill development
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Likes
Excellent company for US voice BPO job. High job security
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
All things are good
Work Details
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This is a desk job.
Telecaller in Bangalore / Bengaluru
Full Time
Service Delivery Department
Overall Rating
Category Ratings
Salary
Skill development
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Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Overall Rating
Technical Support Executive in Bangalore / Bengaluru
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I am working in Tech support for US Clients. Great company
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
None
Work Details
Work days:Â Monday to Saturday (Flexible Timings)
Work related travel:Â This is a desk job.
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31West Global Services Reviews by Designations
By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
AmbitionBox has 5 31West Global Services reviews submitted by 31West Global Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if 31West Global Services is the right company for you. ... 50% of employees reported the working days at 31West Global Services as Monday to Saturday. 50% employees reported the work timings at 31West Global Services as Flexible timing. Read more- Home >
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