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Filter reviews by 24/7 Customer Technical Support Associate Reviews
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What employees say about 24/7 Customer?
Insights from employee reviews on AmbitionBox
Workplace insights
Rotational Shift
100% employees reported
Flexible timing
29% employees reported
Within city
43% employees reported
View more detailed insights
Gender based rating
Rated by Women
4 reviews
Rated by Men
4 reviews
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8 reviews found
Technical Support Associate in Bangalore / Bengaluru
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I like nothing about 247.ai
Dislikes
I dislike everything in 247.ai
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within Country.
Technical Support Associate in Bangalore / Bengaluru
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
People in your team are helpful including Managers and TLs. They guide and help to do work, even they will help in growth of you inside the company. There is a huge cafeteria with all types of food, north food and south food. There are facilities like gym, library etc. Door drop etc. As it is MNC BPO, people will not fire you directly, if you don't do a job at the first time and will teach you instead. There are many awards and recognition provided, but need to compete with the team members. There are many IJPs....Read More
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
The salary provided is too less. Not enough for Bangalore location. They is little bit work pressure in operations, but not in IT service desk jobs. They don't give more percentage in appraisals. They do not give you hike, if you move laterally. That is for lateral movement, like from BPO to IT Service Desk, they give no hike in salary.
- Salary - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Technical Support Associate in Hyderabad / Secunderabad
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The overall experience with the company was wonderful, you would definitely get to learn alot and you can expect a career growth aswell, but the worst part comes after you resign the job. No HR would give you proper responses and in my case the journey after resignation was terrific because even after 3 months after my last workingday my last working day was not updated on UAN and when you contact HR they suggest you to contact someone else via email and fortunately they do not respond...Read More
- Skill development - Good
- Job security - Excellent
- Work satisfaction - Good
- Work-life balance - Good
Dislikes
The responses after you relive from the organization
- Company culture - Bad
Work Details
Work timings: Strict Timings
Work related travel: This is a desk job.
Technical Support Associate in Bangalore / Bengaluru
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work environment
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
N/A
Work Details
Awesome
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Technical Support Associate in Hyderabad / Secunderabad
Att Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job security
- Job security - Excellent
Dislikes
Appraisal
- Salary - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Technical Support Associate in Hyderabad / Secunderabad
Customer service Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Over all it's a very good company to work and grow.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Na
Work Details
Everything was interesting.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Technical Support Associate in Hyderabad / Secunderabad
Technical Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work culture is good and growth too.
- Job security - Good
- Promotions - Excellent
- Company culture - Excellent
Dislikes
Shift timings
Work Details
Growth wise the company is good but shift timings are horrible
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Technical Support Associate in Bangalore / Bengaluru
Technical Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Working in 247 inc though me the efficiency of team work, good company to start a career.
- Salary - Good
- Skill development - Excellent
- Job security - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Growth
Top trending discussions
Similar Designation Reviews
Customer Service Associate in Hyderabad / Secunderabad
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing, time waste of time to work in this company.
Dislikes
Increments, Salary, Promotions and a lot of politics on the floor. Where team leaders will only support the people who are their favorites.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Technical Lead in Bangalore / Bengaluru
Full Time
Information systems Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
They give developers opportunity to work freely without much interference. Work from home is there, so that's good.
- Job security - Good
- Work-life balance - Good
Dislikes
Type of projects that you get to do is not that great and they are giving hike once is two years since covid time.
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Customer Support Executive in Hyderabad / Secunderabad
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
Worst working environment ever. No proper facilities and weak security for girls in cabs. Cab driver are misbehaving with girls in cabs. Worst management regarding amenities.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Team Lead in Bangalore / Bengaluru
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Work satisfaction
Company culture
Work-life balance
Likes
Flexible shifts Flexible rotational offs
- Job security - Excellent
Dislikes
Salary will never grow even if you work for 5 years, do not consider appraisal of 1k as a growth No work life balance, people do donkeys work for a slice of bread No outings, no bonuses Incentives became like shit
- Salary - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Service Executive in Bangalore / Bengaluru
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Good
- Skill development - Good
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Customer Support Executive in Bangalore / Bengaluru
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It built my skills in communication, problem solving and customer service.
- Salary - Good
- Skill development - Excellent
- Job security - Good
- Promotions - Excellent
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
No specifically mentioned dislikes
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Customer Care Executive in Bangalore / Bengaluru
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Technical Support Executive in Hyderabad / Secunderabad
Full Time
After Sales Service & Repair Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Overall Rating
Process Associate in Bangalore / Bengaluru
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Skill development - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Overall Rating
Customer Support Executive in Bangalore / Bengaluru
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Overall Rating
Other 24/7 Customer Reviews
Advisor in Bangalore / Bengaluru
Full Time
Product Management - Technology Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good environment. Good cafeteria
- Skill development - Good
- Work satisfaction - Good
- Company culture - Good
Dislikes
Zero Job Security. The roaster updated just 1 day before the week start. Which is so frustrating. You cannot plan anything for future.
- Salary - Poor
- Job security - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Senior Customer Service Executive in Hyderabad / Secunderabad
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Starting it was really gud but when we increase the tenure the actual management rules will pop up and also they make us to extend their shift without informing and also work pressure is to high and also its really a work where we cant work over here its being a pressure job for us to do
- Skill development - Good
Dislikes
All being pressured and also we would know the management work and pressure and there are no job culture or support would be provided and there is no growth in this company so it would be waste of time to do rather we can do the job in other company where they can give us some opportunities to grow in our carrer.
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
Digital Interaction Advisor in Hyderabad / Secunderabad
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Only out look but inside everything seems worst
Dislikes
A lot of politics is going on the floor, once after entering to the floor. The managers or Hr's will think they are the owners of the company. I have worked for 21 months, I have never seen such politics, If you are looking to build your career I suggest not to choose the company.
- Salary - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Poor
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Advisor in Shillong
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Friendly employees
Dislikes
Terrible management and team leaders One can only get promotion based on how good their relationship are with the team leader not on how good your performances are
- Salary - Poor
- Promotions - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work policy: Work from office mon-fri
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Digital Interaction Advisor in Hyderabad / Secunderabad
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The work culture at 24/7.ai is excellent. 24/7.ai is best for the candidates who have completed their 12+(Intermediate or Diploma). Good atmosphere at company.
- Job security - Excellent
- Company culture - Excellent
Dislikes
Rotational shifts and weekoffs Less pay Job satisfaction Not recommended for graduates
- Salary - Poor
- Promotions - Bad
- Work satisfaction - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Customer Support Executive in Bangalore / Bengaluru
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Mostly work culture and people
- Skill development - Good
- Job security - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
In my point of view, salary is the biggest concern here and it's not good to maintain the same basic salaries even though we're tenured more than 5 or 10 years or above.
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Sales Advisor in Hyderabad / Secunderabad
Full Time
Sales Support & Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Asme & managers were pretty helpful . Separate Cafeteria & pantry .
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Don't think they will give you leave . Eventhough ur asking for sickleave they want it to be scheduled 🤡 as if you vomited or fell concious. Other day if you get medical reports on time . They grant you leave .
- Salary - Poor
- Work satisfaction - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Sales Executive in Hyderabad / Secunderabad
Full Time
Sales Support & Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
No one has informed that there will ramdown while the time of interview and now they have removed me from job and now I have a salary issue.
Dislikes
Everything from HR, Managers and policy
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings: Strict Timings
Work related travel: This job involves Travel Within City.
Associate Vice President in Uppal
Full Time
Voice process and non voice process Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The company culture work like balance and opportunities for growth
- Salary - Good
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
According to review and insights from employees some common dislikes about working at a 24/customer service role including related with angry or demanding customer long hours demanding shift limited carrer growth potential with in the role repetitive tasks high pressure to meet performance metrics and sometimes feeling like you have little control
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Service Advisor in Bangalore / Bengaluru
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Some of the facilities available are good
Dislikes
Target process A lot of office politics in Target process. The top management is known for cornering people who's not in their favourite list. Not preferable for female employee's, they give less care about safety. Target process in 24/7 is not at all preferable, very toxic environment. Somebody who smokes and drink with management can easily survive there, or else it's hard to keep up in the work culture....Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
AmbitionBox has 8 24/7 Customer reviews submitted by 24/7 Customer employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if 24/7 Customer is the right company for you. 100% of employees ...reported the working days at 24/7 Customer as Rotational Shift. 71% employees reported the work timings at 24/7 Customer as Strict timing. Read more- Home >
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