10+ Technical Support Engineer 1 Interview Questions and Answers

Technical Support Engineer 1 interview question on log analysis

• To search for the string 'Error' and 'ERROR' in Log Level, use a regular expression or a log analysis tool

• To find logs between two timestamps, use a log analysis tool or filter the logs based on timestamp

• To remove the username from each log line, use a regular expression or a log analysis tool

I am a Technical Support Engineer with expertise in Java and SQL.

• I have a strong understanding of Java programming language and SQL database management.

• I have experience in troubleshooting technical issues and providing solutions to customers.

• In the last few months, I faced challenges in resolving complex database issues and optimizing query performance.

• I constantly strive to learn and improve my skills to provide the best support to customers.

I am a Technical Support Engineer with experience in various operating systems and networking.

• I have used Windows, macOS, and Linux operating systems.

• I have experience in setting up and troubleshooting network configurations.

• I am familiar with TCP/IP, DNS, DHCP, and VPN technologies.

• I have worked with routers, switches, firewalls, and other networking devices.

• I have provided support for both wired and wireless networks.

RPA stands for Robotic Process Automation. Automation Anywhere and Blue Prism are popular RPA tools used for automating repetitive tasks.

• RPA is a technology that uses software robots to automate repetitive tasks.

• Automation Anywhere is a leading RPA tool that allows organizations to automate business processes.

• Blue Prism is another popular RPA tool known for its scalability and security features.

• Advantages of RPA include increased efficiency, accuracy, and cost savings.

• RPA can...read more

Selenium is a famous automation tool in the market.

• Selenium is widely used for automating web applications.

• It supports multiple programming languages such as Java, Python, and C#.

• Selenium Grid allows for parallel test execution across different browsers and operating systems.

Troubleshooting steps for system not booting

• Check power source and connections

• Verify hardware components are properly seated

• Try booting into safe mode

• Check for any error messages or beeps during boot process

• Attempt to boot from a different device or media

Script to convert CSV to json

• Use a CSV parsing library like csvtojson or papaparse

• Loop through the CSV data and convert each row to a JSON object

• Write the JSON data to a file or return it as a string

Yes, I have experience with API calls tools.

• I have worked with various API tools such as Postman, Insomnia, and Swagger.

• I am familiar with RESTful APIs and have experience in making GET, POST, PUT, and DELETE requests.

• I have also worked with API documentation and testing.

• I am comfortable with troubleshooting API issues and providing solutions.

To configure IP in Outlook, go to Account Settings and update the server settings with the correct IP address.

• Open Outlook and go to File > Account Settings.

• Select the email account you want to configure and click on Change.

• In the Server Settings section, update the incoming and outgoing mail server with the IP address.

• Save the changes and test the connection by sending a test email.