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2 Technical Support Engineer 1 Jobs

Technical Support Engineer 1

2-5 years

Mumbai

2 vacancies

Technical Support Engineer 1

Tanla Platforms

posted 5d ago

Job Description

Job Responsibilities:

  • Provide support to internal / external customers while adhering to the set SLA parameters.
  • Facilitate calls with customers to explain/resolve/address the issues raised to technical support team
  • Perform initial troubleshooting, do analysis, test service flows to resolve customers concerns
  • Collaborate / coordinate with backend teams in identifying / resolving customer issues.
  • Capture and document all queries / concerns via the ticketing tool / email/ calls.
  • Responding to customers via various communication channels and to provide timely revert / updates / notifications.
  • Share periodic updates and feedbacks on regular basis.
  • Maintain regular tracker(s) and publish reports to all stakeholders.
  • Ensure 100% adherence to teams and organizational processes.
  • Time Management
  • Ticket management
  • Customer response and engagement
  • Cross-functional communication and coordination
  • Compliance and SOP

Knowledge and Skills:

  • Basic knowledge of Linux, MySql, Oracle, Phoenix and Hive
  • Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions
  • Proactive, self-motivated and should be a team player
  • Flexible to work in 24x7 environment
  • Ability to plan and organize


Employment Type: Full Time, Permanent

Read full job description

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What Technical Support Engineer 1 at Tanla Platforms are saying

What Tanla Platforms employees are saying about work life

based on 112 employees
53%
74%
50%
97%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Tanla Platforms Benefits

Submitted by Company
Quarterly rewards & recognitions
Supported education and credentials
Flexible leave policy
Learning & development
Organic goodness basket
Physical and mental wellness
Submitted by Employees
Free Food
Work From Home
Health Insurance
Team Outings
Cafeteria
Soft Skill Training +6 more
View more benefits

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