Servicenow Tester Interview Questions and Answers

Problem is the root cause of one or more incidents, while incident is an unplanned interruption to an IT service.

• Problem is the underlying cause of one or more incidents, while incident is the actual event that disrupts the service.

• Problems are identified through root cause analysis, while incidents are reported by users or detected by monitoring tools.

• Problems require investigation and resolution to prevent future incidents, while incidents require immediate response and res...read more

ATF can be time-consuming to set up and maintain, may not cover all testing scenarios, and can be complex for beginners.

• Time-consuming to set up and maintain

• May not cover all testing scenarios

• Complex for beginners